Introduction of Community Cloud with its Benefits | QR Solutions Pvt Ltd

1. COMMUNITY CLOUD – 1 www.qrsolutions.in

2. Introduction Salesforce Community Cloud is an online social platform for companies to create branded sites connecting customers, employees, and partners with each other. By streamlining your key business operations and extending them across departments and offices, everyone who is part of your business ecosystem can execute his or her work in real-time, support customers more effectively, and close deals faster. You can leverage your CRM data by directly connecting with your community or any third-party system. Overall, the online community software gives your company the ability to build customized and branded communities for seamless enterprise collaboration and streamlined business processes. Why Should We Use Community? Customer communities can be used for support and feedback. For companies with a B2B business, partner communities can be used for qualifying leads, tracking revenue, and providing product information and training. And internal employee communities can be resources for HR and IT information, as well as a place for discussion and collaboration. Salesforce Community Cloud empowers companies of any size to create communities that are customized, on-brand, and optimized for mobile. Library of scalable templates, no coding is necessary. As a Salesforce product, Community Cloud offers seamless integration with Salesforce CRM data — opportunities, leads, activities, etcetera.

3. Benefits by Using Community: Community Cloud reduces those time and labor costs by helping your partners and customers help themselves. They can get the information they need by way of the content you’ve populated your online community with and the content that has been generated by other users. A good online community will result in a slowed stream of support calls and emails and will reduce your role to one largely of website maintenance and updates and community management. Types of Communities in Salesforce: There are basically two types of Communities in Salesforce which are as following: 1. 2. Internal Community External Community Internal Community: The Internal community is used for the members who are directly part of the organization i.e.Employees. External Community: External Community is created for the users who are not directly part of the organization.

4. Types of External Community: Partner Community: Partners are not directly part of the organization but still, they are very important for enhancing the business of organization. Therefore, Salesforce has provided this platform of Partner Customer Community: Using this platform an organization can interact with its customers. This helps them in solving the customer’s problem. It also helps them in understanding the Customer’s requirements. Types of Community User Licenses: Salesforce has divided Community User Licenses basically into two parts which are as follows: Internal User License: Employee Community is an internal user license that has access to 10 custom objects and tabs. It also has access to Accounts and Contacts. External User License: There are 3 types of External User licenses Which are as follows:

5. Salesforce Community Cloud Features: Business Integration Personalization Customization Branded Community Mobile Optimization Case Escalation Knowledge Base and Q&A E-commerce Salesforce Automation Community cloud security: Community Cloud is built on the trusted Salesforce platform. The robust and flexible security architecture of the platform is relied on by companies around the world, including those in the most heavily regulated industries – from financial services to healthcare to government. It provides the highest level of security and control over everything from user and client authentication through administrative permissions to the data access and sharing model.

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