Independent Testing. Remote teams risks Angelina Friz QATestLab Program Manager
2 About me 6 years experience in project management 4 years experience in team management favorite methodology is Agile managing currently simultaneously 8 teams the largest team is 11 testers fond of rally the troops :) © QATestLab. All rights reserved.
3 Despite providing an objective evaluation of software quality, independent testing conducted by remote team hides several pitfalls. But they can be avoided. How? © QATestLab. All rights reserved.
4 The Advantages of Independent Testing • Fresh view on product quality • Available testing means • Separate budget • Internal team management © QATestLab. All rights reserved.
5 The Disadvantages of Independent Testing • Poor communication • Lack of process transparency • Cultural barriers • Language barriers © QATestLab. All rights reserved.
6 Improper Communication Well-established communication is the key to effective cooperation, especially in case of distant collaboration. © QATestLab. All rights reserved.
7 Communication Types for Remote Teams • Asynchronous communication across multiple time zones • Synchronous communication in real life via a certain channel • Interpersonal communication for long-term projects © QATestLab. All rights reserved.
8 Solution • Prioritize communications according to their purpose • Be flexible and keep tracking team availability • Share non-work-related content • 'Celebrate' project successes together • Watch out misinterpretations in messages © QATestLab. All rights reserved.
9 Problem: Lack of Process Transparency Clearly distributed zones of responsibility will minimize the risks of conflicts of interest within the project team. Create a central hub to make the project activities available for each team member. © QATestLab. All rights reserved.
10 Solution • Create a centralized virtual office • Ensure an easy way of document sharing • Keep in touch with your team • Encourage feedback © QATestLab. All rights reserved.
11 Problem: Absence of Trust within Project Team Being the basis of productive cooperation, trust should be earned and maintained even within virtual project team where you probably will never meet your teammate in person. © QATestLab. All rights reserved.
12 Solution 1 Being initially open for cooperation, the members of project team trust each other on the nod. But trust should be obligatory justified during the workflow to establish interpersonal relationships. © QATestLab. All rights reserved.
13 Solution 2 In teams with trust-based relations, communication happens according to predictable patterns. By sharing and rotating power, you establish stronger relations and show your trust. © QATestLab. All rights reserved.
14 Problem: Language Barriers Correct grammar and proper syntax are the basis for flawless activities. But what you say is not always what you mean. © QATestLab. All rights reserved.
15 Problem: Cultural Barriers Cultural specific issues can be connected with: • Management hierarchy • Notion of agreement • Process / result orientation • Attitude to deadlines • Direct-spoken character © QATestLab. All rights reserved.
16 Solution • Learn about your vendor's culture • Identify cultural issues related to business • Determine what issues can be accommodated • Mind the ability for empathy • Create 'team profile' © QATestLab. All rights reserved.
17 An effective cooperation with remote QA team is possible due to the techniques and practices that help to avoid and prevent the risks of distant collaboration. © QATestLab. All rights reserved.
18 Contacts E-mail:firstname.lastname@example.org Twitter: QATestLab Phone: +380 (44) 501-55-48 Web-site: qatestlab.com Address: 154a, Borschagivskastr., 03056, Kiev,Ukraine SkypeID: sales.qatestlab © QATestLab. All rights reserved.