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Using Evidence for Space Planning. Kathy Crowe Associate Dean for Public Services Mike Crumpton Assistant Dean for Administrative Services University Libraries University of North Carolina at Greensboro. Jackson Library (main) University Libraries- UNCG. Identifying Space Problem.

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using evidence for space planning
Using Evidence for Space Planning

Kathy Crowe

Associate Dean for Public Services

Mike Crumpton

Assistant Dean for Administrative Services

University Libraries

University of North Carolina at Greensboro

identifying space problem
Identifying Space Problem
  • Jackson Library includes 3 story main building built in 1951 and a 9 story book tower built in 1973
  • 131,705 sq ft of shelving space, at capacity
    • Seating for 849 reduced by 50% last 5 years
    • Collection runs full, incoming acquisitions outpacing withdrawals
  • Student requests are for group study areas with tools for collaborative work
  • Quality of instruction affected by small instructional space
recent upgrades
Recent Upgrades

Connector to Student Center

Information Commons

Group floors/quiet floors


24/5 space

Food/drink allowed


purpose of assessment activity
Purpose of Assessment Activity

Gain hard data to present to consultant for programming ideas related to renovations

Gain data on how students use the building

Gain data to present to University Administration for funding requests

Determine students’ satisfaction with the Libraries

Consider changes to technology policies and actions to library space

Determine future needs

changes in functionality
Changes in Functionality
  • SuperLab – 100 IT computers housed in library, needed for convenience
  • Wireless – highly used, but need space in which to use
  • Instruction – class and individual, grown significantly but needs more space
  • Food and Drink – keeps students in library
  • Increase in student population – natural facility on campus to feel the increase
  • Increase in research needs - new Carnegie Classification of "High Research Activity"
where do they work
Where do they work?

Which areas?

Comfy furniture or tables?

how do they work
How do they work?



what are they using
What are they using?

Library materials or their own?

Library computers or laptops?

three assessment activities
Three Assessment Activities

In-house survey

Observational studies

Focus groups

in house survey
In-house Survey

One week in November


1 page checklist

Set up table in Library

Staffed with students


600 responses!

observational study
Observational Study

22 walk-through observations with checklist

One week in March 2008

Various times of day and evening

LIS student used it as a practicum project

furniture preferences
Furniture preferences

Group Floor

Quiet Floor

alone vs groups
Alone vs. Groups

Group floor

Quiet Floor

alone vs groups1
Alone vs. Groups

Information Commons

Reading Room

computer usage
Computer usage

Information Commons

Reference Room

using materials
Using Materials

Reference Room

Reading Room

focus groups
Focus Groups
  • Recruitment
    • emails to student groups,
    • posters, flyers
  • Offered iTunes card as gift
  • Offered refreshments
focus groups1
Focus Groups

Six sessions in April 2008

Good mix of demographics; undergraduates, graduate students and subject areas, ages, off-campus and on-campus

Used LIS practicum student again

Took notes and transcribed

Part of discussion was showing space consultant’s first concept drawing

questions asked
Questions Asked
  • How often they come and when?
  • Entrance they use?
  • What do they do?
  • What’s good, what needs improvement?
  • Role of the Library?
  • Concept drawing
    • Identify major changes for feedback
    • Aesthetics of specific areas, i.e. circ desk, basement, SuperLab
student feedback
Student Feedback

Library is an important place to study

Both group space and quiet space important depending on assignment or task

Most students use their own materials

Don’t want to carry their laptops around

A variety of furniture and spaces are needed

Online resources particularly important to grad students

summarized responses
Summarized Responses

Circ Desk not

easily accessable

Superlab is needed

but as convenience,

would go further to use

Food and drink important

for using library

Love collaboratories…

Need more!

Librarians helpful

but group instruction

suffers from lack of space

Basement creepy

and dark

other useful info
Other Useful Info
  • Lack of awareness of some services
    • Software on Library computers
    • Printing options
    • Copy center type services
    • Carrels and lockers
    • IM assistance
  • Materials not as important to undergrads
  • Two entrances create traffic flow and communication opportunity
  • Students expect us to be there
influence on space planning
Influence on Space Planning
  • Feedback and ideas carried into second concept drawing and final report
  • Evidence of library more important for space rather than materials
  • Comforts and conveniences important for ownership of space
  • Library can be host to other service points with expectations of compliance
  • Library is important to total educational experience and should be presented as such
space report recommendations
Space Report Recommendations

Reposition Access Services Desk

Move Superlab to 2nd floor – destination

Expand Information Commons area including computers and collaboratories

Develop Cyber-café concept

Create Government Info & Data Center

Remodel basement to include “people friendly” spaces and services concept

Expand services, i.e. copy center, newsroom

Enlarge library instructional lab(s)

immediate actions taken
Immediate Actions Taken

Expanding collaboratories concept

Increasing popular furniture options

Offering laptop checkout in Fall 2008

Offering carrels to all students

Adding vending options

Expanding 24/5 available space

Targeting marketing of IM, collaboratories and other services

Implementing NewsRoom in the Fall

Adding Messaging Board for traffic

summary of process
Summary of Process
  • Space needs and problems identified
  • Space consultant hired
  • Survey of student space needs conducted
  • Observational studies of behavior-related traits conducted
  • Focus group activity conducted with space consultant’s first concept drawing
  • Space consultant’s revised second drawing compared to assessment data
summary of process continued
Summary of Process “continued”
  • Staff feedback gathered from each concept presentation including assessment data
  • Space consultant issued final report and recommendations
  • Changes identified that were affordable outside of remodel executed summer ’08
  • Proposal presented to Deans Council with request for funding assistance for major work and changes
  • Assessment data summarized for staff
what s next
What’s Next?
  • LibQual in the Fall semester
  • Assessment of immediate actions
  • Post Space Assessment Committee charge; gather data, recommend process
  • Additional student feedback to be gathered on steps recommended by Post committee
  • Look for funding for large recommendations
  • Usability project for virtual space
  • Assessment team in place