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Colin Hay at Puzzel argues the case for a flexible approach to resources and shares eight top tips for turning successful homeworking into reality\n

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Colin Hay at Puzzel argues the case for a flexible approach to resources and

shares eight top tips for turning successful homeworking into reality

Mary Phillips

PR Artistry

Lower Woodend Barns Fawley Henley-

PressReleasePing - January 31, 2018 -London, UK - There was a time when homeworking was the next best

on-Thames OXON

44 (0) 1491 845553

thing and then it took a dip in popularity but recently, two major factors have put flexible working practices back on the

Contact Email

map. Firstly, consumer behaviour has changed. Customers now expect instant access to organisations and their

Visit Our Website

questions answered at a time that’s convenient for them.

Secondly, today’s modern workforce no-longer expects a five-days-per-week, 9am to 5pm schedule and is open to the

prospect of contracting, freelancing and gig working. These two factors provide a real reason for contact centres to

look again at flexible, remote, homeworking.

The good news is that technological advancements have transformed the potential for an effective flexible approach.

Today’s increasingly cloud-connected and virtualised world has brought with it unlimited possibilities. However, what

have we learnt from past experiences and where is the best place to start when it comes to allowing members of the

contact centre to work from home?

8 Top Tips to get you started

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managing a remote workforce comes with

Managing a remote workforce comes with its own set of challenges. It is important that both frontline customer service

staff and remote workers have the information and technology they need to deliver an exceptional customer

experience. In addition, managers need to have the right tools to support their teams and control their contact centre

environment to their best ability. Puzzel’s latest white paper offers the following 8 strategies to turn successful

homeworking into reality:

Hire the right people and train them properly

Make the most of technology to create an inclusive mobile workforce

Create a social aspect

Add some fun with gamification

Enable mobile management – it’s not just agents who can work from home

Implement real-time analytics

Maximise workforce management

Take advantage of quality monitoring and call recording

Offering remote work options can deliver a wealth of benefits including access to a larger applicant talent pool, gains

in staffing efficiency, higher employee satisfaction, lower agent attrition and less absenteeism. The latest white paper

outlines five reasons to think again about homeworking along with these eight winning strategies, in more detail and

demonstrates how homeworking can become a critical success factor in your own contact centre organisation.

Download a copy at www.puzzel.com

View Related News

Category: Technology

Region: Europe

Tags (meta-keywords): contact centre technology, call centre software, homeworking

This press release is licensed under a Creative Commons Attribution 3.0 Unported License.

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