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Hotel Manager

Hotel Manager. D’Elia Claudia. Job Description. A hotel manager, or hotelier, is a person who holds a management occupation within a Hotel, Motel, or Resort establishment. .

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Hotel Manager

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  1. Hotel Manager D’Elia Claudia

  2. Job Description A hotel manager, or hotelier, is a person who holds a management occupation within a Hotel, Motel, or Resort establishment.

  3. A hotel manager is responsible for the day-to-day management of a hotel and its staff and for commercial accountability as well as for planning, organising and directing all hotel services, including front office activities (reception, concierge, reservations), food and beverage operations and housekeeping. Job Description

  4. The manager must pay attention to details, setting the example for his staff in order to offer a high standard of service and presentation that meets guests’ needs and expectations. Job Description

  5. Typical work activities Typical work activities vary depending on the size and type of hotel but they may generally include: • planning and organising accommodation, catering and other hotel services; • keeping statistical and financial records; • meeting and greeting customers; • dealing with customer complaints and comments; • dealing with contractors and suppliers; • regulations. • ensuring compliance with licensing laws, health and safety rules

  6. Features • excellent communication and interpersonal skills, especially when dealing with speakers of other languages; • a friendly personality and genuine desire to help and please others; • the ability to think clearly and make quick decisions; • numeracy and logistical planning skills; • a professional manner and calm, rational approach in hectic situations; • the ability to balance customer and business priorities; • flexibility and a 'can do' mentality; • energy and patience.

  7. Working Conditions Hotel managers are generally exposed to long shifts, which include unsocial hours, week-ends, and holidays, due to the 24-hour operation of the hotel. The common workplace in hotels is an easy-reach office, with high levels of interaction with guests, employees, and other managers.

  8. Career Development The hotel business is a growing industry. Speed of promotion to hotel manager mainly depends on the size of the hotel and the skills of the trainee in a management role. Promotion is usually rapid for capable and mobile entrants. For example, time spent as an assistant front-office manager or assistant food and beverage manager might lead to a deputy manager role. It may then take some time to reach the post of general manager, perhaps five to six years.

  9. Salary Salaries vary depending on levels of competition, as well as location and size of the hotel. • Typical starting salaries for a management trainee can range from 12,000£ to 19,000£; while salaries for entrants with experience may start at around 16,000£ to 22,000£. • Typical salaries at senior manager level can range from 25,000£ to 100,000£ for general managers of large, international hotels.

  10. The End

  11. Sources: www.wikipedia.com www.prospects.uk.com Hotel Manager

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