rcom seeks withdrawal of trai order asking n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Rcom seeks withdrawal of trai order asking to refund users' unspent balance PowerPoint Presentation
Download Presentation
Rcom seeks withdrawal of trai order asking to refund users' unspent balance

Loading in 2 Seconds...

play fullscreen
1 / 3

Rcom seeks withdrawal of trai order asking to refund users' unspent balance - PowerPoint PPT Presentation


  • 7 Views
  • Uploaded on

Read more about RCom seeks withdrawal of Trai order asking to refund users\' unspent balance on Business Standard. Trai of the view that the demand on customer refunds is fully justified as it pertains to premature closure of services by an operator

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Rcom seeks withdrawal of trai order asking to refund users' unspent balance' - priya32438


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
rcom seeks withdrawal of trai order asking

RCom seeks withdrawal of Trai order asking to

refund users' unspent balance

Reliance Communications has opposed the telecom regulator's directive asking

the company to refund unspent balance of mobile subscribers, in the wake of

discontinuation of its voice services.

The Telecom Regulatory Authority of India (Trai) is, however, of the view that the

demand on customer refunds is fully justified as it pertains to premature closure

of services by an operator, and therefore, can not be equated with general

network port outs cases.

A senior Trai official told PTI that since it is the case of a service provider closing

services the "customers must get their unspent balance".

"The situation is not similar to general port out by a consumer, where the

consumer chooses the timing of porting out from one network to another

network.

here a service provider has closed services

Here, a service provider has closed services and therefore protection of consumer

interest is a must," added the official who did not wish to be named.

Reliance Communications (RCom) declined to respond to an email query on the

issue.

However, sources familiar with the development said that the service provider

has shot off a letter to Trai arguing against the regulators January 19 directive on

refunds.

In the letter, RCom has cited the Mobile Number Portability Regulations, 2009 to

highlight that the existing rules mention that the balance amount of talktime at

the time of porting "shall lapse", the source pointed out.

"We regret to say that we are unaware of the exact regulation under which a

provision exists for refund of balance amount of talk time on a mobile number

being ported out for any reason whatsoever ... we request authority to withdraw

the direction ... " the source said quoting from RComs written representation to

TRAI.

Meanwhile, RCom is preparing another follow up letter to Trai where it has

further argued that there is no precedence of customer refunds being sought in

several other cases of operators closing down services in the Indian telecom

market.

On January 19, the Trai had directed Reliance Communications (RCom) and

Reliance Telecom (RTL) to refund the unused balance of their prepaid customers

and security deposits of their post-paid subscribers and report compliance in the

coming weeks.

The direction for refund is "pursuant to closure of 2G/GSM, CDMA services and

discontinuation of voice services in all the licensed services areas by Reliance

Communications Limited (RCL) and Reliance Telecom Limited".

The move comes at a time when RCom has announced plans to sell its spectrum,

towers, optical fibre network and other wireless assets to Reliance Jio, the

telecom firm of elder brother Mukesh Ambani-led Reliance Industries.

The industry estimates the blockbuster deal to be valued at Rs 24,000- 25,000

crore.

Article By - Business Standard