Organizational Transformation… 7 ‘not-so-easy’ Lessons Learned

1. “Progress Involves Risk. You can’t steal second base and keep your foot on first.” Frederick Wilcox Organizational Transformation… 7 ‘not-so-easy’ Lessons Learned

2. Mediocre organizations are always at their best Business Operations Employment Services • Decreasing margins • Inadequate workforce • Valuable business partners not maximized • Lots of brick and mortar • Unrecognized source of economic development • Need to Diversify • SE Funding Challenges • Sheltered work decrease • Increasing cost and complexity of services • More individuals not eligible for Medicaid • Dual Diagnosis • Professional angst

3. “Getting an outside view is often helpful to changing what’s inside.” Engaged leadership matters Assemble a group to lead the change Maximize staff participation Provide skill and leadership training Commit to dream, try new ways and take action. Surround yourself with like minded people.

4. Let Your Customers Call the Shots “What get measured gets improved.” Peter Drucker • Collect baseline impact data • Revise mission, vision and values with input • Evaluate current services and business projects • Project future development • Align strategic plan with daily work • Measure Results

5. Let Your Actions Speak • Service and business teams meet regularly to track progress • Teams report progress and successes at quarterly staff meetings • All meetings begin with a focus on the mission • Increased marketing efforts to expand awareness and networks

6. Inspire Personal Responsibility

7. Success Builds Momentum Business Services • Kaizen Event • Lean strategies improved efficiency • Affirmative Hires • Visited affirmative businesses • ISU CIRAS training • Networking • Marketing • Discharge plan • Discovery • Customized Emp. • Training Certificates • Soft Skills Training • Focus on Transition • Community Participation • Partnerships • Staff Development

8. INSPIRE WITH STORIES

9. “WHEN YOU’RE UP TO YOUR REAR END IN ALLIGATORS, IT’S HARD TO REMEMBER THAT YOUR PURPOSE IS DRAINING THE SWAMP.” –GEORGE NAPPER Thank you! Sherry@nivcservices.org