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Effective and Efficient e-Government. Silvia-Adriana Ticau Member of the European Parliament Efficient and Effective e-Government Bruxelles, 17 March 2010. European Framework for e-Government. eEurope Action Plan / i2010 Initiative/e-Government Action Plan (2005)

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effective and efficient e government

Effective and Efficient e-Government

Silvia-Adriana Ticau

Member of the European Parliament

Efficient and Effective e-Government

Bruxelles, 17 March 2010

european framework for e government
European Framework for e-Government
  • eEurope Action Plan / i2010 Initiative/e-Government Action Plan (2005)
  • Programs – IDABCD->ISA(Interoperability Solutions for European Public Administrations) , FP7, eSafe/SaferInternet
  • Action Plan on e-signatures and e-identification to facilitate the provision of cross-border public services in the Single Market (NOV 2008)
  • Strategy for a secure information society – COM(2006)251
  • Services Directive/Telecom package/e-Commerce and e-signature Directives
  • Cybercrime Convention
  • ENISA –established in 2004, extended mandate until 2012
  • Council Framework Decision on attacks against information systems
  • Communication on Critical Information Infrastructure Protection (MARCH 2009)/ Directiveon Identification and Designation of European Critical Infrastructures (2008)

E-Government Transformation

(Source Eurostat)

57% : to obtain information

50%: send and receive e-mails

27%: Download and install software

24%: Join online discussions

15%: Make phonecalls


e-Government interoperability- state of play and barriers

  • eGovernment – 20 basis public services (12 citizens, 8 businesses)
  • 5 leading Member States on full online availability and regarding online sophistication of 20 services: Malta, Portugal, Sweden, Austria, Slovenia
  • Lack of interoperability at the national and European level
  • Lack of EU Interoperability of PKIs
  • Member States use:
    • a single centralized legal framework consisting of a single e-Signature law(17)
    • a holistic e-Government policy implemented in a homogeneous manner throughout all affected sectors (6).
    • a decentralized legal base for e-signature, based on a suitable legal framework an a sector basis(2)
    • an ad hoc legal framework based on e-signature specifically designed for a single application(3)
  • Member States use different models for e-Government applications using electronic signatures:
    • the one-stop shop model
    • the common e-Signature framework model
    • generic CSP model (applications are planned to move to a shared service approach)
    • application specific CSP model.

SEAP – Electronic Public Procurement SystemOverview and objectives

The Public Acquisitions Electronic System (SEAP) represents an information technology infrastructure which enables Romanian public institutions to procure goods and services through electronic means.


  • To develop a virtual market which allows buyers and sellers to meet, negotiate and perform commercial transactions, all supported by Web technologies;
  • To provide equal chances and transparent information for all the players in the public procurement sector;
  • To provide information regarding how public money is spent, by allowing free access for all the interested parties;
  • Acquisition Price Optimization by matching the demand and the offer to better use public funds;
  • Marketing and distribution Cost Reduction;
  • Continuous Accessibility to a virtual business framework;
  • Efficient and standardized procedures for public acquisitions.
  • Launched in March, 2002
  • Best Practice in e-Government, Como Italty, 2003
  • New functionalities added to the system, 2004
  • Golden Link Awards – 2005, AFCEA, Washington 2005
  • e-Europe Awards for e-Government – Finalist, Manchester UK , 2005
  • Extended with new procurement legislation requirements, 2007
other romanian e gov projects
Other Romanian e-Gov Projects
  • National Electronic System

- One stop shop for accessing e-government services and information

    • Transactional mechanism implemented for companies declarations to the state budget
    • Interconnections between all governmental institutions (central and local)
  • Electronic Distribution of Permits for International Road Transport
    • All transport companies made transactions using the system
    • A algorithm was implemented to allocate permits
    • Transparency in permits distribution and use
  • e-Tax Systems – local level

- One stop shop for accessing local e-government services and information

    • Transactional mechanism implemented for individual declarations to the local budget

EU Digital Agenda

  • By end 2010 – 100% broadband coverage ( European Economic Recovery Plan)
  • E-Government Interoperability
  • Interoperability of PKIs – European Federation of Validation Authorities based on a European Validation Authority Gateway
    • Commission Decision 2009/767/EC - Community framework requirements on Trusted Lists for supervised/accredited CSP (issuing Qualified Certificates)
    • Mandate (2009) to the European Standardization Organizations to update and rationalize the European e-Signature standardization framework,including implementation guidelines
  • E-Procurement (50% of all public procurements until 2015)
  • E-invoice broadly adoppted at EU level (consultation closed on 26 February 2010)
  • National Electronic Registers for Transport Operators (2012)
  • Since 2010 - a unique national point of single contact for the interaction between service providers and public authorities and the completion through electronic means and at a distance of all procedures and formalities necessary to provide a service activity in another Member State ( Services Directive)
  • Inteligent Transport System Directive and Action Plan
  • Electronic Tall Collection Directive
  • Energy Efficiency Directive (smart mettering/Smart cities)
  • Exhanced( new competencies) and extended (after 2012) role of ENISA

Action Plan on e-signatures and e-identification ( NOV 2008)

EU wide usage of e-ID

  • By 2ndQ2009 – EC : Trusted List of Supervised Qualified Certification Service Providers
  • By 2ndQ2009 – Fesability study for an European Federated Validation Service
  • By 3rdQ2009 – EC Update Decision 2003/511/EC ( standards for signature products)
  • By 3rdQ2009 – EC guidelines and guidance on common requirements for QES and AES
  • By 2010 – EC : Next steps for cross-border recognition of AES and QES based on QC
  • By 2010 – Update of country profiles on IDABCD – e-ID interoperability for Pan-European e-Government Services
  • By 2010 – EC : survey on the use of e_ID in the Member States
  • By 2012 – solutions for the cross-border use of e-ID (STORK Project)
eu e government pilot projects
EU e-Government Pilot Projects
  • PEPPOL - Public Procurement
    • 18 partners, 12 countries
    • Connect national public procurement systems
    • completion date : 31.10.2011
    • Budget :30,8 mil euro
    • EU Public Procurement Market : 16% EU GDP ( 1500 bn euro)
eu e government pilot projects1
EU e-Government Pilot Projects
  • STORK – eID (Secure idenTity acrOss boRders linKed):

EU wide interoperability issues

    • Different technical infrastructure and equipment in use
    • Different authentication protocols and procedures
    • Different set of personal data come from different countries
    • Acceptance of trust of personal data come from a foreign country
    • Checking the authrorisation of a foreign user service provider is required
    • 29 partners, 14 countries
    • National identitity providers linked with national pan-European proxy services (PEPS); system operators of the eID system connected to their PEPS at national level
    • Started in June 2008
    • duration : 3 years
barriers to effective and efficient e government
Barriers to effective and efficient e-Government
  • Resistance barriers to eGovernment(Vertical coordination, Resistance to change, Lack of political support)
  • Technical barriers to eGovernment(Interoperability, ID Authentication )
  • Take Up barriers to eGovernment(Low Use , Skills-citizens , Skills-officials )
  • Administrative barriers to eGovernment(ID Standards , Administrative tradition , Co-ord states-EU, Legal variation, Language)
  • Privacy barriers to eGovernment(Theft, fraud , Privacy civil liberty)

Source: Oxford University, Draft report on Online Survey of Barriers to eGovernment

Breaking Barriers to eGovernment: Overcoming Obstacles to Improving European Public Services

barriers to effective and efficient e government1
Barriers to effective and efficient e-Government
  • eGovernment expenditure ~ 33% ICT expenditure
  • Funding approaches: vertical (centraliozed applications, horizontal-Inter-institutional, centralized ad Hoc and Innovation Funds (EU Structural Funds, PPP,
  • Regional and local governments -55% of ICT expenditure, while central government at 45% (2006)
  • 55%/45% - investments in organizational change/ICT
  • Share of ICT in the organizational change : 35-65%

Source: eGovernment Economics Project (eGEP)

Thank You!


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