Telephone Access checks. Testing the first response. The purpose of the checks.
Testing the first response
Evidence suggests that the majority of tenants who have an issue to report or a query for their landlord, will make that first contact by telephone.How associations deal with these calls has a big impact on customer satisfaction.
QHS can help you to monitor and improve your performance in this key area.
Our staff will re-phrase scenarios slightly and make logical follow up questions to make the call as natural and realistic as possible!