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IT emergency plans for Danish Parliament

IT emergency plans for Danish Parliament. ECPRD in Aserbajdsjan, 28.-29. November 2013. plan. Emergency. Ole Søndergaard, Head of It-systems in Danish Parliament. I will talk about …

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IT emergency plans for Danish Parliament

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  1. IT emergency plans for Danish Parliament ECPRD in Aserbajdsjan, 28.-29. November 2013 plan Emergency

  2. Ole Søndergaard, Head of It-systems in Danish Parliament • I will talk about … • …our IT emergency plan forDanish Parliament- what it contains and what it DOES NOT contains- just for your inspiration

  3. Bollards are popping up !

  4. Our IT emergency plan contains: Intention is NOT:to spell out how normal operations are resto-red 1. Purpose of plan • Intention IS:- to make decisions • to prioritize systems • to prioritize communications • - to give a few technical hints

  5. 2. Organization and contacts IT Operators (action) IT Support (communications) TELE Technicians (action) PRESS staff Emergency Management Directors Contractors, Vendors, Suppliers

  6. 3. Infrastructure

  7. 4. Priority of reactions Reactions prioritized 1. Stop accidents2. Send for colleages 3. Inform all users of IT4. Involve Directors and Emergency Management 5. Try to repair Communication prioritized 1. Intranet (not too serious) 2. Loudspeakers (quite serious) 3. E-mail (serious indeed)4. SMS (rather serious) 5. E-mail from the ‘Moon’ after leaving Parliament (terrible)

  8. 5. Order of restoration of services Wich service first Ability to communicate first Ability to doing laws next Two different HW situations 1. If one of the server rooms OK - go on and shut down unnecessary processes´ 2. If no server rooms OK - activate staff to communicate - activate emergency intranet - activate emergency mail

  9. 6. Hints for technicians If cabled network destroyed use WiFi and / or 3G and VPN If SMS is off change to fixed token pass code Backup snapshots a possibility for restore Remember to adjust IP addresses

  10. 6. More hints for technicians If we are infected by virus , close internet gate to avoid disease carrier Do not hesitate to activate Microsoft Premiere Support Do not hesitate to deactivate connection to Internet

  11. Grand Total = Table of Contents 1. Purpose of plan 2. Organization and contacts 3. Infrastructure sketches 4. Priority of reactions 5. Order of restoration 6. Hints

  12. REMEMBER totest your Disaster Recovery • We tried ! • Huge problems = didn’t work = WHAT ! • We will do the test again in December !

  13. Thank You

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