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Enhancing Office Communication with an Observable Message Board

Solve the lack of information flow in an office setting with a bi-directional message board, aiding in interruptability cues and situational awareness. See how scenarios play out and the technology requirements in action.

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Enhancing Office Communication with an Observable Message Board

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  1. The “Welcome, Matt” Communicating Interruptability via an Observable Message Board

  2. The Problem • Lack of information passing between office inhabitants and potential visitors, esp. when door closed • Inability to understand state of office from hallway • Inability to understand state of hallway from office • Door not best indicator of interruptability • Office inhabitants may want to close door, yet remain interruptable (e.g., for silence)

  3. Scenario I • Scott Hudson is grading homework and wants it quiet, so he closes the door • Judy Teeay comes by with more ungraded assignments, sees door is closed, and leaves • Scott opens door, realizing he may miss Judy. Hallway noise a nuisance. Judy never shows

  4. Scenario II • Sara Kiesler is on her way to an important faculty meeting • She knows Scott Hudson is cranking code and may not be able to come • Sara swings by Scott’s office; Door is closed • Meeting is crucial, so Sara knocks loudly • Scott loses brilliant solution forever

  5. Related Work: Inner Windows • Weiser, M. (1991) The Computer of the Twenty-First Century. In Scientific American, 10, September 1991. • Weiser, M. and Brown, J.S. (1995) Designing Calm Technology. http://nano.xerox.com/hypertext/weiser/calmtech/calmtech.htm • Weiser, M. and Brown, J.S. (1996) The Coming Age of Calm Technology. http://nano.xerox.com/hypertext/weiser/acmfuture2endnote.htm

  6. The “Welcome, Matt” (W.M.) • Facilitates bi-directional flow of information • Uses situational awareness to give information to those outside of state inside • Uses situational awareness to deem when messages from outside are presented inside • Information displayed outside subject to configuration & override by office inhabitant • Office inhabitant can view messages from visitors on computer

  7. Example: Inside to Outside

  8. Example: Outside to Inside

  9. Example con’t…

  10. Technology Requirements • W.M. hardware • Sensing number of room inhabitants • Sensing general locations of inhabitants • At computer, at desk, on couch, on phone • Bonus: Identifying room inhabitants

  11. Scenario I (Revised) • Scott Hudson is grading homework and wants it quiet, so he closes the door • Judy Teeay comes by with more ungraded assignments, sees W.M. displaying “Scott Hudson is at his desk.” • Judy knocks; Scott is grateful for more assignments to grade. Judy goes out for pizza and beer

  12. Scenario II (Revised) • Sara Kiesler is on her way to an important faculty meeting • She knows Scott Hudson is cranking code and may not be able to come • Sara swings by Scott’s office; Door is closed • Sara sees on W.M. that Scott is at his computer • He’s coding 20 w.p.m. • Sara leaves message • Delivered when typing stops for 2 minutes

  13. Wizard of Oz for 05-771 • Determine how people respond to various messages on W.M. outside office • Identify what information on W.M. is useful • Identify what messages might be left on W.M. • Explore design of W.M. and capabilities

  14. Thanks! The end

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