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ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES
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  1. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES “The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...” Dave Barry, American Humorist AMHS Workshop, Chennai, India, December 15 and 16, 2008

  2. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Current Situation (AFTN or Whatever) • Point-to-point dealing mostly with adjacencies • Call other center hold traffic or arrange for rerouting. • Most Performance issues limited to circuits between centers • Center performance “really” just a local matter. • Increasing traffic loads AMHS Workshop, Chennai, India, December 15 and 16, 2008

  3. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Simple ? Straight Forward? • Or simply what we already know • Future more complex??? • Access • Control • Encryption? • Fault Management • Coordination AMHS Workshop, Chennai, India, December 15 and 16, 2008

  4. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Security • “Security is a kind of death” Tennessee Williams, US Dramatist • System Compromised (anywhere) • Oh what will I to do? • Will I even know? Should I care? • Denial of Service • Malicious Messages • Etc. etc. etc.. • Shared Auditing System • Traceability • Breach is local matter but impact possibly global AMHS Workshop, Chennai, India, December 15 and 16, 2008

  5. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Trouble Reporting • Fault Management • Resolution Process • Reporting • Help Desks • Regional? • Local? • International? • Even required? Everybody’s got a help desk! AMHS Workshop, Chennai, India, December 15 and 16, 2008

  6. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • COORDINATION • Between Management Centers • Between Service Providers • Multiple ISPs • Public v. Private • Global • Addressing • Updates, outages, • Users, User Agents AMHS Workshop, Chennai, India, December 15 and 16, 2008

  7. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Communication Barriers (Things that make fault resolution, reporting, and management more difficult) • This is not E-Mail! • Language • Use of Translation Services? • Internal • Administration, Support and Operations (when present?) • Time Zones AMHS Workshop, Chennai, India, December 15 and 16, 2008

  8. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Maintenance Alerts, System Alerts • Notification Process • Degraded service • Routing Failures • Scheduled Outages • Equipment & Software Updates • Level raises from local and adjacent to global • Off-line vs On-line activities AMHS Workshop, Chennai, India, December 15 and 16, 2008

  9. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Holding Traffic • Draining Traffic • Storing Messages AMHS Workshop, Chennai, India, December 15 and 16, 2008

  10. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Dealing with Non-Deliverables • Address • Content • Format AMHS Workshop, Chennai, India, December 15 and 16, 2008

  11. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Testing Strategy • New systems • Updates AMHS Workshop, Chennai, India, December 15 and 16, 2008

  12. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Summary • Adapting • Changing • Moving Forward • Develop Guidance AMHS Workshop, Chennai, India, December 15 and 16, 2008