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Communication Skills. Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria University Professional Development Committee, Rotaract Alex. Metropolitan, District 2450. Who needs to know what I now know?. Sharing Information. Who knows what I need to know?.

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communication skills

CommunicationSkills

Rania Azmi

Business Administration Dept.,

Faculty of Commerce, Alexandria University

Professional Development Committee,

Rotaract Alex. Metropolitan, District 2450

slide2

Who needs to know what I now know?

Sharing Information

Who knows what I need to know?

Communication should be two ways

slide3

Communication Model

Information

Understanding

Decisions & Actions

Results

slide4

What is Understanding?

Understanding is seeing others

reality the way they see it .

slide5

Understanding

1- Broadly

2- Quickly

3- Accurately

4- Deeply

5- Mutually

slide6

Tips for Successful Understanding

  • Make understanding your goal or objective.
  • Take the attitude of a learner.
  • Value the speaker.
  • Manage internal & external barriers.
  • Screen out misunderstanding.
slide7

Ultimately, in a conversation,

who bears the responsibility to

ensure that understanding occurs ?

Responsibility

I Do !

slide8

Quiz

Who is more effective:

the manager with right answers,

or the manager

with the right questions?

& Why ?

slide9

Thank You

rania_azmi@ameinfo.com