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Election Resources and Help

Election Resources and Help. NC State Board of Elections Elections Training December 2011. READ SBOE E-MAILS A Director’s e-mail from this agency is important Make sure in your absence someone has access to SBOE e-mail. Don’t Guess, Give Us a Call.

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Election Resources and Help

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  1. Election Resources and Help NC State Board of Elections Elections Training December 2011

  2. READ SBOE E-MAILSA Director’s e-mail from this agency is importantMake sure in your absence someone has access to SBOE e-mail

  3. Don’t Guess, Give Us a Call The ultimate authority lies with the SBOE…………… GS 163-22 Your neighboring county may not be right We will get you a response

  4. SBE Website You need to know content, the public does. Contains CF data Contains VR data Contains Election Results data

  5. Election Resource Center (ERC) This is designed to help the election professional. Contains SBE Numbered Memos Contains Precinct Uniformity Manual Contains Presentations from past conferences

  6. Help Desk • Managing support calls • Testing/QA all SBE applications • Documentation of all SBE applications • ERC projects • General CBE support • Will get you where you need to go • Five SBE employees assigned to Help Desk.

  7. How to Contact Help Desk WHEN YOU NEED ASSISTANCE FROM SBOE, YOU HAVE THE FOLLOWING THREE OPTIONS (IN PREFERENCE ORDER). Using one of these methods will insure the incident is received and addressed based on priority. 1. Create a Clarity Support incident via email a. Send your email to HelpRequest.SBOE@ncsbe.gov <best practice> b. The Body of the email becomes the description of the incident: Include complete contact info, such as but not limited to:  Name, Phone#, Email address, County and a complete description of the issue. 2. Enter a Clarity Support incident. 3. Call the Helpdesk – 1-888-450-7263

  8. Voting Systems • Election support and management • Ballot coding and uniformity • Tabulation and reporting • Inventory and maintenance • Acceptance testing • Procurement Contacts: Brooks Garrett-Jones and Eric Barcliff

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