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AT&T Detariffing Resolution T-17203. COMMUNICATIONS DIVISION 4/16/09. Resolution T-17203. Approves AL 33423 – AT&T’s request to detariff certain residential and business services

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at t detariffing resolution t 17203

AT&T DetariffingResolution T-17203

COMMUNICATIONS DIVISION

4/16/09

resolution t 17203
Resolution T-17203
  • Approves AL 33423 – AT&T’s request to detariff certain residential and business services
  • Affirms that Residential Service Agreements must be clear, informative, just and reasonable, and comply with applicable federal and state law.
detariffing background
Detariffing Background
  • D.07-09-018 (URF Detariffing) Permitted URF carriers to detariff retail services, except local service, to provide symmetric regulatory treatment to all competitors in the market place.
  • 24 month window, ending September 12, 2009, to file to detariff services.
  • Contracts/Service Agreements take the place of tariffs.
  • The Commission did not adopt specific content regulations for contracts/service agreements.
at t detariffing al 33423
AT&T Detariffing AL 33423
  • AT&T filed AL 33423 on August 29, 2008 requesting authority to detariff more than 90 residential and business services, effective October 1, 2008.
  • During July & August 2008, AT&T sent customers a Residential Service Agreement (RSA) and Notice of Detariffing.
  • October 17, 2008 CD suspended AL in order to respond to consumer complaints and DRA/TURN Joint Protest.
  • February 9, 2009 AT&T filed a revision to the AL.
residential service agreement rsa
Residential Service Agreement (RSA)
  • RSA and Notice Sent to customers in July-August 2008 informing them
    • Certain services will now be provided under a contract (RSA).
    • Consumers can accept the terms and conditions or cancel service.
    • Referred to a Guidebook that was not included or accessible on-line
  • Many consumer complaints were lodged with the Commission.
    • Unclear as to what services were covered.
    • Confusion regarding consumers’ rights.
  • DRA and TURN filed a Joint Protest re: RSA.
    • Claimed it violated CPUC Code and California contract law by including binding arbitration requirements and confusing legal language.
commission response to rsa complaints
Commission Response to RSA Complaints
  • Directed AT&T to work with CD staff to modify elements in the RSA to address consumer complaints and DRA/TURN protest.
  • AT&T modified the RSA in a manner that incorporated CD suggestions and addressed consumer complaints.
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