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International Aerospace Quality Group (IAQG) Other Party Management Team (OPMT) Quality Management System Certification Montreal - Conference. Prepared by: Tim Lee – Chair IAQG OPMT The Boeing Company October 10, 2013. Purpose & Topics. Purpose:

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Prepared by: Tim Lee – Chair IAQG OPMT The Boeing Company October 10, 2013

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    1. International Aerospace Quality Group (IAQG) Other Party Management Team (OPMT) Quality Management System Certification Montreal - Conference Prepared by: Tim Lee – Chair IAQG OPMT The Boeing Company October 10, 2013

    2. Purpose & Topics • Purpose: • To provide an overview of the Industry Controlled Other Party (ICOP) AS9100/9110/9120 Quality Management System (QMS) certification oversight processes • Describe how organizations can prepare for an audit and the value of ICOP certification • Agenda Topics: • 9100 Series Standards & Document Relationship • What is ICOP • Other Party Management Team (OPMT) • Audit Preparation and ICOP Value • Summary • Q & A

    3. 9100 Series of Standards Quality Management Systems • EN/AS/JISQ 9100 - Requirements for Aviation, Space and Defense Organizations • Organizations that design, develop and/or produce aviation, space and defense products; and by organizations providing post-delivery support. • EN/AS/SJAC 9120 - Requirements for Aviation, Space and Defense Distributors • Organizations that procure parts, materials and assemblies and resell these products to a customer in the aviation, space and defense industries. • EN/SJ9110 - Requirements for Aviation Maintenance Organizations • Organizations whose primary business is providing maintenance, repair and overhaul services for aviation commercial and military products; and original equipment manufacturers.

    4. IAQG OWNERS DATA Data Type IAQG Document Relationship Oversight of Certification Scheme 9104-1 (organization) 9104-3 (auditors) 9104-2 (surveillance/certs) 9100 (General) 9101 Audit Process Quality Management System ICOPCertification Scheme Requirements Standards / Technical Reports 9110 (Maintenance) REQUIREMENTSStrategy Stream 9120 (Distributors) Maintenance of stds issued by IAQG (IAQG103) 9137 AQAP align. 9115 Software 9162 Operator Self Verif 9103 Key Char. 9114 Direct ship 9131 N/C Doc 9134 Sup risk 9107 DDA 9133 Sup.Qual. 9102 FAI 9132 Marking PRODUCT & SUPPLY CHAINStrategy Stream Supply Chain Management Handbook (SCMH) 1 2 3 4 5 6 7 8 9 10 11 Sales & Scheduling Requirement Flow down Design & Developm’t Sourcing selection Plant, skills & planning Order Mgt & logistics Manufact. & Inspection Supplier Mgt. Control of N/C mat’l C/A & P/A Customer Support Business Processes Best practices People CapabilityStrategy Stream People Capability documents (PCAP001) & structure (skills matrix)

    5. WHAT IS ICOP? • ICOP is a globally harmonized 9100/9110/9120 Aerospace Quality Management System (AQMS) Certification process defined by the IAQG • Industry Controlled: • The IAQG through each Sector provides direct oversight of all AQMS certification activities • Other Party: • Certifications activities are conducted by accredited Certification Bodies (CB) and Authenticated Aerospace Experienced Auditors (AEA) that are recognized through the ICOP process • ICOP process is managed by the IAQG Other Party Management Team (OPMT)

    6. Industry Controlled Other Party • Our Aviation, Space & Defense sector certification scheme utilizes ISO for basic requirements and supplements ISO with Aviation, Space and Defense (AS&D) unique requirements. • ISO 9001 as supplemented by 9100 • Certification Criteria is Linked to ISO 17021 and IAF Documents

    7. IAQG OPMT • Mission: • Management and oversight of the 9100 series Aviation, Space and Defence Quality Management System certification program. • Vision: • A measurable IAQG quality management system certification program that is efficient, recognized and brings benefit to all stakeholders

    8. RMC (Americas) Voting Members; ABs; CBs; and Industry Representatives Voting Members; ABs; CBs; and Industry Representatives Voting Members; ABs; CBs; and Industry Representatives Other Party Management Team Other Party Management Team IAQG Council OPMT Committee • Acronyms RMC - Registration Management Committee OPMT - Other Party Management Team JRMC - Japan Registration Management Committee AB - Accreditation Bodies CB - Certification Bodes Sector Management Structures OPMT (Europe) JRMC (Asia / Pacific)

    9. ICOP Criteria • 9104-001 – Accreditation/Certification Requirements • Certification Structures • Sector Requirements • Recognized Accreditation Bodies (ABs) • Accredited Certification Bodies (CBs) • Authenticated Aerospace Auditors • Auditor Authentication Bodies (AABs) • OASIS database management • 9104-002- Oversight • Oversight and surveillance process to ensure conformance to established aerospace industry 9100-series standard accreditation/certification requirements • 9104-003 – Auditor Authentication & Training • A common process for aerospace auditor training and authentication to be utilized by all the IAQG sectors

    10. Certification Structures • Prior to 9100 Series ICOP certification an organization must work with their contracted CB to determine the appropriate AS9104/1 (Appendix B) defined certification structure that supports their internal organization structure. • Certification Structure options include: • Single Site - Organization having one location • Multiple Site – QMS with multiple locations, similar processes • Several Site – Single QMS with several independent sites • Campus – Single QMS with sites that support same Value Stream • Complex – Single QMS with combination of the above structures • A defined structure will assist CBs with the development of a robust and conforming audit program, and provide industry with visibility of the structure within the OASIS database.

    11. On-Line Aerospace Supplier Information System (OASIS) • OASIS Database – 15,000 Sites • Database where all information related to ICOP certifications, auditors and audit results is stored • Only general information such as Accreditation Bodies, Certification Bodies, Certified Supplier sites, Approved Auditors is publicly accessible. • Includes a list of approved Certification Bodies (CB) • Includes a robust Stakeholder Feedback process to Industry Leaders, Certification Bodies and Document Reps OASIS LINK

    12. Audit Prep • Preparation • Top Management Commitment • Obtain Industry Standards: 9100/9110/9120 QMS; 9104-001 Accreditation/Certification; 9101 Assessment Process; • Update procedures and processes • Incorporate Customer and Regulatory requirements • Ensure all personnel have been adequately trained • Implement “Process Approach” • Processes identified, interrelationships and linkages defined • Performance measures & objectives established, supported with metrics • Actions taken when objectives are not met • Complete an internal audit to verify conformance • Address identified non-conformances via robust corrective action process.

    13. Audit Prep & CB Selection • Preparation (continued) • Conduct Management Review to analyze health of QMS and address resources needed to maintain and improve QMS • Focus on Customer expectations and address customer complaint • Personal accountability • Certification Body (CB) Selection • Contract with an ICOP approved Certification Body (CB) that is listed in OASIS • Service Provider • Competitive Bid Process • Set high expectations (Add Value) • Work with CB to prepare for and complete certification process • Certification Structure Determination • Stage 1 Audit Prep & Stage 2 Audit • Corrective Action & Certification Decision

    14. ICOP Benefits • Value of ICOP • Globally harmonized certification scheme that is recognized by major Aviation, Space and Defense companies • Supports supplier approval activities with a recognized quality management system certification • Public database (OASIS) listing all certified organization and their status • Process approach to conformance assessment • Analysis of effectiveness • Focus on exceeding customer expectations • Supports Customer supplier approval processes • Reduces redundant QMS Audits

    15. IAQG Website • AAQG Website • Excellent starting points for resources. Resources

    16. Resources AS9104/1 Link AS9100C Link AS9101D Link

    17. Resources • 9100 Deployment Page– Numerous Resources • Link: •

    18. Supply Chain Management Handbook (SCMH) • The SCMH provides guidance material to help continuously improve On Time, On Quality Delivery (OTOQD) • It is provided at no cost and is available to all levels of the supply chain • Link:

    19. Summary • Industry Controlled Other Party • Globally harmonized – Stakeholder Accountability • Audit Preparation • Ensure adequate audit duration has been agreed to with the CB • 9104-001 provides minimum duration only • Conduct an effective internal audit to verify conformance • Process metrics on the shop floor not in the board room • ICOP Value • Independent assessment of conformance • Validates investment in Quality Management System • Globally recognized certification process • Process focused audits • Use effectiveness evaluation to identify opportunities for improvement • Working Together to continually improve the Aviation, Space and Defense AS9100/9110/9120 certification process

    20. Questions….. ICOP Certification Scheme: Efficient - Recognized - Beneficial