1 / 19

The impact of poor data management

The impact of poor data management. Sarah Brown. Things have changed…. Departmental silos. Need to be accessible and relevant. E Government. Joined up Government. Relevance. E.g housing, leisure, health, social services>>>>.

piper
Download Presentation

The impact of poor data management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The impact of poor data management Sarah Brown

  2. Things have changed… Departmental silos Need to be accessible and relevant E Government. Joined up Government

  3. Relevance • E.g housing, leisure, health, social services>>>>

  4. “Ten years ago we told them they were going to have red doors and they had red doors. Now we consult about everything.” A Housing Officer

  5. The vision • “Delivering the best treatment to each service user at the right time through the most suitable channel at the appropriate cost: a citizen-centric approach with efficient and effective service delivery”

  6. Data issues • Accuracy • Completeness • Relevance • Up to the minute • Not used inflexibly.

  7. Strategic difficulties • Multiple systems • No overall responsibility • No data strategy • Multiple channels of collection • Lack of senior management buy-in • Lack of personnel / technology / budget • Training and cultural issues

  8. The costs of poor data • Your image • Annoyed service users • Failure to maximise opportunity • Poor service delivery /Inefficiency • Operational inadequacy • Competitive disadvantage • Demoralised staff.

  9. Big Danger • This approach encourages the perception of customers as records, numbers, segments and service centres. • “I am not just a number”

  10. Effects of poor data “Its frustrating when you call them up and they can’t do the things you need over the phone” “I’ve been with them over thirty years. I expect them to know a bit about me.” “Why the hell should I be even thinking I am interested in resident committees when they can’t even get my name right?” “It makes you think, do I want to stick with this shower or what?” “I only ever get junk mail from the council which I am not interested in “ “When I rang to follow up my crime report nobody knew what I was talking about.”

  11. 1998

  12. Your Charter • Respect service users’ rights to privacy • Discretion is vital in building confidence • You must offer explanations, reassurance and honesty

  13. Dear Sir/Madam,I recently got an e-mail from a man in prison. I don’t know anybody in prison, but he seemed to know a lot about me!I have found out that he got my name and e-mail address from a computer disk I had used at college. I had entered a lot of personal information on the disk as part of my course. My tutor used the same disk to teach the course in prison.What should I do?Yours,Worried

  14. The Eight Principles (1-5) Data must be: 1. Processed fairly and lawfully 2. Obtained only for specified and lawful purposes 3. Adequate, relevant and not excessive 4. Accurate and, where necessary, kept up-to-date 5. Kept for no longer than necessary

  15. The Eight Principles (6-8) 6. Processed in accordance with the rights of data subjects under the Act 7. Safeguarded against unauthorised or unlawful processing and against accidental destruction or damage 8. Retained wholly within the EEA unless adequate protections apply in the receiving territory

  16. Are we?

  17. QA

More Related