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Pinnacle Computer Systems LLC

We are one of the premier IT infrastructure Dubai companies & Information Technology partners of choice for over 2,000 clients. Trusted IT Solution Company in Dubai.

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Pinnacle Computer Systems LLC

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  1. We Make IT Happen… IT Infrastructure, Annual Maintenance Contract/ IT Services, Business Applications (ERP/CRM), IT Security

  2. Who are we? With 22 years of experience, Pinnacle has a track record of providing the best quality, value & service from network infrastructure and integration to innovative cutting edge business applications. We provide our clients with end-to-end solutions that best suit their evolving business needs. Few of Our Partners…

  3. The Pinnacle Story 2005 1995 2015 2000 2010 • Pinnacle was founded • Introduction of ERP • Started with 3 employees • Strategic Partners: Novell, Microsoft, Compaq, Cisco • Key Clients: Al Futtaim Sons, Emerson FZE • Pinnacle completes a decade of service • Introduction of Telephony, CRM, Outsourcing • 35+ employees • Strategic partners: Avaya, Fortinet, Synology Distribution • Key clients: Danube, Hilton RAK • Launch of regional operations • Introduction of Network Security & Storage • 20+ employees • Strategic Partners: Citrix, EMC, NetApp • Key Clients: Ministry of Finance, Dubai Municipality • Opened a branch in • Abu Dhabi • Introduction of Cloud Solutions, VMware, Data Center • 50+ employees • Strategic Partners: SAP Business One, Veeam, Wondersoft • Key Clients: DIFF, • SEHA • Launch Pinnacle Vidya/ CSR • Introduction of Security Solutions, Business Continuity, DR • 80+ employees • Key Clients: NMC Group, Danway, Adani Global FZE

  4. What we do? IT Infrastructure • From Hardware Networks to Complex Systems, depending on the scale and nature of the requirement, we provide • Consulting • End-to-end Designing • Sourcing • Configuration • Virtualization • Certification IT Security • Our IT Security solution includes: • Network Security • Data Security • Risk Management • Consultancy Services • Managed Security Services

  5. What we do? Support Services Business Applications • 24/7 Support Services through annual / adaptive support & maintenance contracts including • Regular on-site visits • Remote Support • On-demand assistance • Disaster Planning & Recovery • Outsourcing • Rapid Response Capabilities • Designing, implementation and customization of • ERP • Customer Relationship Management • Human Resource Management System • Document Management Solutions • Business Intelligence & Analytics

  6. IT Infrastructure Telephony & Messaging Systems Virtualization, Storage, Cloud Information Security 06 04 02 05 01 03 Structured Cabling, Data Centre and Security Systems Backup, Disaster Recovery and Business Continuity Network & Wireless Solutions

  7. IT Security We provide a systematic approach towards Information Security for SME’s and Enterprise customers We approach cyber security with a specific process to cover three elements – People, Process, Technology Pillars of IT Security Confidentiality Integrity Availability

  8. Support Services Remote Monitoring and Support 24/7 remote monitoring of the critical IT environment and remote support to safeguard your investments, address issues and ensure no critical system downtime Extended Warranty Enhanced cover for critical IT equipment Consultancy Services Requirement analysis, network design, RFQ creation, ISP service offerings, IT security audit, IT staffing, IT infrastructure setup and relocation and training Annual Maintenance and Support Contracts Customized service contracts to suit your requirements including onsite, remote, rapid response and accident based services Managed Services Outsource IT Management/ Helpdesk and resources

  9. Business Applications Enterprise Resource Planning (ERP) BI & Analytics Ecommerce Solutions Core Areas Content Management Performance Management Retail Solutions/ POS Web & Mobile Applications

  10. Business Applications Design and implement systems based on platforms from technology leaders such as Microsoft, Oracle, SAP Provide software solutions for enterprises to meet their client expectations, competitive pressures and operational considerations Optimize account and financial reporting, customer satisfaction, sales analytics, new business development, logistics

  11. Partners

  12. Clients

  13. Why Pinnacle? With 22 years of existence, we have built loyal and long term engaged customers while providing continuous value We listen deeply to your actual requirements and offer customized solutions with enduring value We are more agile and flexible than a big IT company and aim to move faster with each passing day We are certified in all that we do to ensure high level of support to our customers We put our customers first and believe in having a service oriented approach

  14. Hear what our clients have to say about us… "We, ITR Middle East FZCO Dubai, UAE have been in Partnership with Pinnacle for our ERP System since 2008. Our experience with Pinnacle has been great in the areas of Software Solutions, support and quick attention to trouble shooting. They have resolved the issues for our customized solutions in a faster and effective way. Since we are happy with the team and their products, we have now upgraded our products for a much more convenient, faster and effective solution for our line of business". Finance Manager - ITR Middle East FZCO “We used to have regular issues with our IT Infrastructure. Signing an Annual Support Contract with Pinnacle has helped us resolve our issues within 24 hours, resulting in smooth business with reduced downtime.” Ganesh Iyer, Managing Partner - FLC Marketing

  15. Hear what our clients have to say about us… “Pinnacle has been in association with IFFCO primarily in the area of providing resources for Application support. We have seen that the team of Pinnacle has always been very committed. Also there is a very high flexibility of Pinnacle in their approach towards the customer. They remain an IT Service provider to IFFCO and we recommend them for their long term and flexible approach" Joydeep Roy, Director IT - IFFCO “I’m very impressed with Pinnacle team. Your staff is quite competent, very responsive and well-organized! Pinnacle team performed exceedingly well and in a proactive manner during the project and delivered the required services on time without adverse business impact. Thanks again for your cooperation” MahirCiftcibasi, TMEA Regional IT Leader - Turkey, Middle East and Africa, Dupont

  16. Dubai Office (Head Office): 311, Al Fajer Complex, (Homes R Us Building), Near Al Maktoum Bridge, Umm Hurair Road, Oud Metha, P.O Box 27261, Dubai, UAE +971 4 335 0053 +971 4 335 2350 sales@pinnacledxb.com Abu Dhabi Office: 601, Building of Saeed Naser Al Junaibi, E-16, 48, Tourist Club Area (Opp. Abu Dhabi Airport City Terminal), P.O Box 52512, Abu Dhabi, UAE +971 2 673 5700 +971 2 673 5597 sales@pinnacledxb.com

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