Session Three. Your rights when buying furniture, second-hand cars and carrying out home improvements. This session will cover your rights when :. Buying second-hand cars Buying furniture Carrying out home improvements. Buying second-hand cars. Office of Fair Trading research shows:.
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Your rights when buying furniture, second-hand cars and carrying out home improvements.
Most used car faults appear in the first three months after purchase. This suggests that many second-hand cars sold are not of satisfactory quality.
Nearly 30 per cent of consumers did not have their problems resolved when they contacted their dealer.
Roughly, how much do consumers each spend to fix unresolved faults that are the dealer's responsibility to correct?
Consumers spend an estimated £425 each.
Must fit the description given –‘clocked’, accident damaged, one lady owner, registered 2007 etc…
Car must be of satisfactory quality – even second-hand cars, though age and price are taken into consideration.
Fit for purpose – if you ask for a car that can tow a caravan it should be able to.
Be wary of private sellers or buying from the side of the road.
Car auctions – know what you’re doing. Bought as seen offers fewer rights of redress.
Disclaimers such as 'sold as seen', 'trade sale only' or 'no refund‘ restrict your rights.
If you are returning a faulty car contact:
If you discover a fault with a car you bought from a trader, you should contact the trader immediately.
If the trader agrees to sort out the fault, what the trader will offer you will depend on:
How serious the fault is.
How long you've had the car. If you've had good use from the car it's unlikely you'll get a full refund.
Whether the fault happens again and again (recurring).
The cost of carrying out repairs or replacing the car.
Follow up your complaint in writing to the trader.
0300 123 6262
Complain to the Motor Codes trade association. Check if the car dealer is a member.
0800 692 0825
1. Write to the trader with your complaint. Give the trader a reasonable time to come back to you, e.g. 14 days.
2. If you need help with writing a letter, visit www.consumerline.org for a sample letter on how to complain about faulty goods
or phone and ask for a copy.
3. If the trader isn’t a member of a trade association and you want to continue your complaint, you may need an expert to:
Note: There is a charge for this service.
5. If you and the trader still can’t agree, the Furniture Ombudsman can decide the case except for goods costing more than £5,000 or over 6 years since the date of purchase.
All of the Ombudsman’s adjudication awards are binding on the retailer – but not the consumer.
This Act covers all work carried out by people who provide a trade.
The law covers services carried out in the home or in other premises.
“You have loose tiles on your roof. Your roof has been leaking”.
“I see cracked brickwork on your house. You need to have some pointing on your chimney”.
“You need some work done to your driveway”.
“I’m doing some work in your area and have materials left over which we need to use it up”.
Never ever pay the whole amount up front!
Never sign up to anything on the spot!
Never accept a lift to a bank to collect money from a deposit.
Get at least three quotes!
Get the details of the job in writing.
Take time to think. Shop around. An honest tradesman will give you time.
Many disputes are settled quickly and amicably – but it will help if you know what to do.
Say what you want done and set a deadline.
Put your complaint in writing and keep notes.
Give the trader a chance to put things right.
Some trade associations have codes of practice
for their members to follow - conciliation or arbitration scheme. Contact them.
Keep copies of letters, photos and a diary of events. Make a note of any conversations especially about prices.
Paid by credit card?
You have added protection if you pay be credit card for a single item over £100 if something goes wrong.
As a last resort, you could consider withholding payments.