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Advantages of Using Whatsapp Integration For Business

It will be possible to integrate a Whatsapp Business API account using a Whatsapp CRM (Customer Relationship Management) platform for starting messaging.

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Advantages of Using Whatsapp Integration For Business

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  1. Advantages of Using WhatsappIntegration For Business

  2. Whatsapp happens to be amongst the most well-known messaging apps at present. It is now possible for different companies using Whatsapp to take advantage of this application by integrating Whatsapp with their CRM systems.

  3. Whatsapp business accounts can be of two types – Whatsapp Business App and Whatsapp Business API. Here, we like to mention that Whatsapp Business App will be beneficial for small companies consisting of not more than 6 employees. On the other hand, Whatsapp Business API will be appropriate for businesses having in excess of 11 employees. It is quite simple to install the Whatsapp Business App, and for this reason, many companies prefer it more than the API. However, the Whatsapp Business API is more advantageous since the Whatsapp Business App will not be useful for any company having more than 11 employees or multiple users.

  4. Selecting a CRM for Whatsapp Business API account • It will be possible to integrate a Whatsapp Business API account using a Whatsapp CRM(Customer Relationship Management) platform for starting messaging. Whatsapp Integrations will enable your WhatsApp instance to use information already present in the CRM. It is possible to integrate Whatsapp with a lot of well-known CRMs such as HubSpot, AmoCRM, Zoho, and so forth. • Whatsapp Customer Relationship Management integration advantages

  5. 1. Order tracking It will be possible to automate information as well as notifications regarding customer order status so that they receive information quickly without pressurizing human agents.

  6. 2. Enhanced internal communications Apart from enabling you to interact with customers, CRM integration will aid in getting rid of incompetent departmental silos for enhancing interaction with your business.

  7. 3. Follow-ups You’ll be able to dispatch automated messages regarding your services or products to prospective or present customers as well as clients. It is quite simple to set up these messages, and you can also send them out quickly without any problem whatsoever. In this way, it will be possible to make certain that your customers receive the required information without waiting impatiently. The answers can also be saved to the most FAQs to your knowledge base and you can use them again in the future for saving time and accelerating your issue resolution further. 

  8. 4. Start conversations Welcome the customers with the help of customized messages, for example, with their initial name once they start conversing with your company.

  9. 5. Make knowledge-based actions automated It will also be possible to automate the actions of your CRM tool with the help of Whatsapp integrations depending on the keywords of your existing and prospective customers, further enhancing your procedures while saving money and time as well.

  10. 6. Establish a strong reputation for the brand Create a trustworthy brand image while gaining the confidence of the customers by creating a business profile showcasing essential information like name, contact number, address, website, email, and so forth. Source URL: https://www.klusster.com/portfolios/pickyassist/contents/236988

  11. Thank You

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