2012 – 2013 Milestone Report

1. 2012 – 2013 Milestone Report Great by Choice

2. Introduction • Current Conditions • State continues its drive to direct services and unify • Common brand, common “experience,” common contracts • Frequent communication to one-stop staff by passing Directors • Economic recovery. Well, isn’t it? Uncertainty. • Obamacare • Broward’s unemployment is down • Jobs were created over the year • Congress still dysfunctional, not expecting legislative action this year.

3. WF1 - Goals • The BWDB has adopted the goals below • Improve the sustainability of the workforce system through increase funding, efficiency, and relevancy • Maintain our roles as workforce development leaders • Encourage employers and job seekers to choose the one-stop for services • Align services to maximize employment and training opportunities for targeted populations • The milestones support one or more of our goals

4. GOAL: SUSTAINABILITY

5. New Funds • Local and State grants awarded: • Facilitated 20 State Incumbent Worker Training grants totaling $430,208 assisting 676 employees (2nd highest user in the state) • Coordinated 1 Quick Response Training grant totaling $593,636 for 401 employees • New Unrestricted Revenue: • $175,565 Ticket-to-Work revenue for the year totaling $456,275 since inception

6. New Funds • WF1 Received: • $1.66 million from CSC and the City of Fort Lauderdale for the summer youth program • $700,983 three-year Disability Employment Initiative Grant to serve customers with disabilities • $2,518,875 added to our $26,545,761 PY 12-13 formula allocation totaling $29,064,636 • $300,000 - for second year of a grant to provide entrepreneurial training through the Business Advocacy and Self-Employment Consortium (BASEC) Startup Quest Grant

7. GOAL: MAINTAIN OUR ROLES AS WORKFORCE DEVELOPMENT LEADERS

8. Leadership • Investments in the Future: • Serve on FWDA Board of Directors • Work on state policy issues • Serve on board of national organizations • United States Conference of Mayors • National Workforce Association • “Go to” for monthly unemployment figures and commentary • White House Youth Jobs Roundtable

9. Leadership • Speaker and Moderator: • Senior Executive Orientation • South Florida Manufacturing Association • Leadership Broward • Leadership Ft. Lauderdale • Ex-offender taskforce • Education Panel, Broward Community Foundation • NAWB – Pam Sands, Gary Arenson, Ben Chen, and Rochelle Daniels

10. Leadership • Sharpening the Saw: • Front-line staff and supervisors received an average of 22 hours of training in PY 12 – 13 • Trainings were delivered by the State, outside vendors, and in-house staff • Mike Fazio, Vice President of Career Team Workforce Consulting provided a 2-day Sales Management, Marketing and Recruiting Training to front-line staff and Supervisors

11. Community Involvement • WF1 staff participates in approximately 40 Broward County and Statewide committees • Greater For Lauderdale Alliance Governor’s Council, Executive Committee, Board of Directors • Chair, Permitting Action Team (17 Platinum cities year-to-date) • Member, Port Everglades Action Team • Chair, Taskforce on Reauthorization for National Workforce Association • Early Learning Coalition, By Laws, Nominating, Procurement, and Personnel Committees • Coordinating Council of Broward Board and Quality of Life and Steering Committees

12. Community Involvement • Senior Executive Orientation Steering and Workforce Committees • Six Pillars Steering Committee and Talent Supply and Education Team • HOPE4Vets Collaborative • Veteran’s Symposium • Congressman Ted Deutch – Veterans Advisory Council • Mission United Advisory and Employment Committees • Urban League’s Center for Working Families • Broward Workshop -Education & Youth Advocacy Committee • Broward County’s Gang Taskforce • Disabilities South Florida Business Leadership Network • Broward County Local Coordinating Board for Transportation Disadvantaged

13. Community Involvement • South Florida Regional Transportation Authority External Review Committee • 7/50 Regional Economic Development Plan • Green Workforce Think Tank • Comprehensive Economic Development Strategy Committee • Florida 8 Regional Economic Development / Workforce Planning • Broward Community Foundation • Long Term Recovery Coalition / BCRC Steering Committee • Chair of the State Workforce IT Group • State Finance Officer’s Group • Tier 1 Exam State Workgroup • Florida Workforce Integrated Performance Reporting System Workgroup Member • Chair of Workforce Readiness for HRABC

14. Community Involvement • Broward County School Board taskforce teams • Broward School’s Career Placement Advisory Council • Broward College Industry Advisory Committees • DeVry University Advisory Board • McFatter Advisory Committee for Marine Engineering/Yacht Repair • Broward College Advisory Committees - Aviation Operations, Air Traffic Control/Pilot Training, Aviation Maintenance, Marine Engineering Management, and Global Logistics & International Trade • Broward Children’s Strategic Plan Leadership Coalition • Children Services Council’s (CSC) Prosperity Committee • CSC’s Special Needs Advisory Coalition – Transition to Independence Committee • Co-Chair of CSC’s Youth Strategic Plan Employment Committee

15. Community Involvement • Participated in 68 community events reaching 5,000 job seekers • Debbie Wasserman-Shultz - Small Business Workshop • Hazelle Rogers, District 95 - Small Business Access to Funding • City of Ft. Lauderdale Stars, Stripes & Sun - Veterans Fair • Jim Moran Leadership Conference • Paycheck for Patriots (70 employers and community agencies and over 450 Veterans) • 2013 Disability Expo • Hosted 4 Employer Industry Forums (Aviation/Aerospace, Marine, Life Sciences and International Trade and Logistics)

16. Community Involvement • Hosted 3 Disability Employment Initiative Employer Workshops • Greater Miami Aviation Association • Dania Beach Chamber of Commerce "Leads" meetings and Special events Special Job Fairs for Veterans at Rocioli Marine and Yachting Center • City of Miramar Vendors Expo • Export Readiness Seminars in International Trade and Global Logistics • MOU with the Broward County Family Success Centers (FSC) to co-locate staff to expand our services to the community. • Broward College’s Spring Job Fair • Human Resource Association of Broward • Chevron Stations Rapid Response / Job Fair • South Florida Business Expo • Hispanic Unity’s Entrepreneur Summit • Job News Job Fair

17. Community Involvement • Assisted Community Based Organizations with letters of support • OIC – US Department of Labor (USDOL) Training to Work – Adult Reentry Program and Hallandale Beach Community Redevelopment Agency Community Partnership Grant • Urban League of Broward County, Inc. – Homeless Veterans and Reintegration Program and the Youth Empowerment Program • Broward College – development of curriculum for a BS of Science in Aerospace Sciences, Computer Networking/Telecommunications, and 35 other workforce education programs • Family Central/ChildNet – preventing the abandonment of infants and young children impacted by substance abuse and/or HIV/AIDS.

18. Community Involvement • Mount Olive Development Corporation –Veteran’s Employment and Training Service, USDOL Stand Down Event and Department of Justice’s Ex-offender Second Chance Mentoring • Florida Department of Education – PROMISE Grant • Broward Regional Health Planning Council – Support Navigators in Federally-facilitated and State Partnership Exchanges • City of Lauderhill – Job Access Reverse Commute Program (JARC) Grant • Susan B. Anthony Recovery Center, Inc. – Readiness for Employment and Placement Program • Hispanic Unity – Employment Services for Refugees and Entrants

19. Community Involvement • Youth Co-Op – Employment Services for Refugees and Entrants • Liberia Economic Services (LES) – “Earn it, Keep it, Grow it” • Broward County Library – DIY: Effectively Accessing Government Information • Broward Behavioral Health Coalition, Inc. – Enhance Care Coordination through the Use of Technology-Assisted Care in Targeted Areas of Need • Broward County School Board - Model Demonstration Projects on Promoting Reentry Success through Continuity of Educational Opportunities • United Way – Mission United – Support Services for Veteran Families

20. Technology Improvements • Internal Technology Improvements • Streamlined the OJT application and reporting process by creating an online OJT application and database • Created a real-time staff driven report system to enable supervisors to take immediate action to improve performance. • Over 22,178 people viewed online orientations last program year (a 5.6% increase)

21. Technology Improvements • External Technology Improvements • Relocated servers to a new colocation facility doubling our bandwidth & speeding up computer response time to accommodate increased traffic at half the previous cost • Redesigned the WF1 website, which is now also mobile device friendly

22. Monitoring • State program monitoring .1% error rate • State fiscal monitoring resulted in zero findings • THLW program error rate decreased from 1.0% in PY 11-12 to .6% in PY 12-13

23. GOAL: ENCOURAGE EMPLOYERS AND JOB SEEKERS TO CHOOSE THE ONE-STOP FOR SERVICES

24. Program Highlights PY 12-13 • State’s PY 12-13 year-end-report • WF1 exceeded performance • 99.6% WIA Entered Employment Rate for Adults and Dislocated Workers • 53.2% WTP All Family Participation Rate (State Goal = 50%) • WF1 exceeded its goal for Targeted Populations in the following areas: WIA Foster Child (13.20%), WIA Homeless/Runaway (7.43%), WIA Veteran (7.03%) and WIA Offender (10.82%) (Region 22 Goal = 6.45%)

25. Program Highlights PY 12-13 • WF1 Quality Assurance Surveys • 99% customer satisfaction with customers who participated in our workshops • 91% customer satisfaction with the WF1 website • 100% satisfaction rate for employers who participated in the Employer Forums and Disability Employment Initiative Workshops

26. Program Highlights PY 12-13 Ticket to Work WTP SNAP Veterans Employer Services • #1 out of 130 workforce Employment Networks in the nation • #1 in the “Big 7” for Two-Parent Family Participation Rate • #2 in the “Big 7” for All-Family Participation Rate • #1 in the State for Entered Employment Rate • #1 in the “Big 7” for Entered Employment Rate ahead of 2 regions with military bases • #1 in the State providing employer services (served over 5,000 employers, providing a total of 52,102 services)

27. 2012-2013 Awards/Achievements • OIC of South Florida All A’s Leadership Access Award • Breast Feeding Friendly Employer Gold Level Award • Mentored 5 workforce boards in Florida and 1 in Phoenix, Arizona, in the Ticket to Work/Disability Employment Initiative Program • Invited to speak on the National Workforce Employment Network Conference Call • Presented at the CSC’s Teen Transition to Life Summit – youth with disabilities • 24 internal promotions, retaining high performing staff

28. Marketing Initiatives • WF1 was mentioned in 20 print and online articles • Redesigned Employer Services Outreach materials • Increased our Twitter following by 118% from June 2012 • Created WF1 Infographs highlighting facts about WF1 services and provided it to elected officials and BWDB members • Created WF1 legislative educational initiative • Increased WF1’s social media presence – Facebook, LinkedIn and Twitter • Assisted print and TV reporters with numerous stories regarding unemployment, job search, career assistance, veterans and the Startup Quest Entrepreneurial Grant

29. GOAL: MAXIMIZING EMPLOYMENT AND TRAINING OPPORTUNITIES FOR TARGETED POPULATIONS

30. Services Provided PY 12-13 • 114,771 distinct customers served • 282,602 customer visits (7.8% increase from the previous year) • Provided 1,259,145 services to job seekers • Provided OJTs to 158 employers and 310 job seekers • Provided Work Experience opportunities to 188 job seekers • 81.25% of customers with disabilities who were placed at a Work Experience site obtained unsubsidized employment • Completed 6,446 REA assessments, exceeding DEO’s requirement

31. Services Provided PY 12-13 • Served 470 Ticket to Work participants – 34% increase over last year • 1,342 participants awarded ITAs • 21,059 participants attended our workshops – 40% increase over last year • Provided Rapid Response services to 19 employers and 2,003 individuals • Conducted mass recruitments for Broward County School Board, Macy’s, Winn Dixie, Wal-Mart and Education Online • 1,370 WTP customers had positive exits due to earned income • Served every TIL youth sent to us either in SYEP or year-round youth programs

32. Services Provided PY 12-13 • Implemented BASEC Startup Quest Program • Largest program to-date of the 8 RWBs participating in the USDOL grant • 602 customers attended the Informational Session • 161 customers were enrolled in the program as part of the ‘treatment’ group • 41 customers were enrolled in the program as part of the ‘control group’ • 10 customers have become employed • 130 customers currently participating in the competition portion of the program

33. Services Provided PY 12-13 • Implemented Summer Youth Employment • 977 youth were placed at 303 worksites • Used 4 different funding streams while providing a seamless delivery of services • 94% of participants completed the program • 98% of employers rated SYEP as ‘Very Satisfied/Satisfied’ • 99% of youth rated the program as Very Satisfied/Satisfied’

34. Thank You!