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Chapter 1 Overview: Introduction to the Field. Operations Management Why Study Operations Management? Production System Defined Types of Transformations Objectives of Operations Management Goods Versus Services Plan of the Course OSCM Jobs OSCM Placement and Salary Statistics.

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chapter 1 overview introduction to the field
Chapter 1Overview: Introduction to the Field
  • Operations Management
  • Why Study Operations Management?
  • Production System Defined
  • Types of Transformations
  • Objectives of Operations Management
  • Goods Versus Services
  • Plan of the Course
  • OSCM Jobs
  • OSCM Placement and Salary Statistics
what is a production system defined
What is a Production System?Defined

Aproduction systemuses resources to transform inputs into some desired outputs.

types of transformations
Types of Transformations
  • Physical--
  • Locational--
  • Exchange—
  • Storage—
  • Physiological--
  • Informational--
goods versus services
Goods Versus Services

GoodsService

  • Tangible product
  • Consistent product definition
  • Production usually separate from consumption
  • Can be inventoried
  • Can be resold
  • Some aspects of quality measurable
goods versus services cont d
Goods Versus Services – cont’d

GoodsService

  • Low customer interaction
  • Product is transportable
  • Site of facility important for cost
  • Often easy to automate
goods contain services services contain goods

75

25

50

100

75

0

100

50

25

Goods Contain Services & Services Contain Goods

Automobile

Computer

Installed Carpeting

Fast-food Meal

Restaurant Meal

Auto Repair

Hospital Care

Advertising Agency

Investment Management

Consulting Service

Counseling

Percent of Product that is a Good

Percent of Product that is a Service

plan of this course
Plan of This Course

1. Gaining a competitive advantage - strategy, project management

2. Product Design and Process Selection - goods, services, quality, analysis

3. Supply Chain design - JIT, ERP, electronic commerce, supply chain strategy, capacity management

4. Planning and controlling the supply chain - forecasting, aggregate planning, MRP, inventory management, TOC

where are the oscm jobs
Where Are the OSCM Jobs?
  • Technology/methods
  • Facilities/space utilization
  • Strategic issues
  • Response time
  • People/team development
  • Customer service
  • Quality
  • Cost reduction
  • Inventory reduction
  • Productivity improvement
  • Supply chain analyst/management
om salaries
OM Salaries

http://www.bus.iastate.edu/Careers/Salary/salary_summary.asp

http://www.bus.iastate.edu/Careers/Annual_Report/Documents/06-07_Annual_Report.pdf#page=18