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Carleton Place DWQMS Distribution System. October 2009 . Why the changes? .

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Carleton Place DWQMSDistribution System

October 2009

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Why the changes?

In May 2000, Walkerton’s drinking water system became contaminated with deadly bacteria, primarily Escherichia coli O157:H7.1 Seven people died, and more than 2,300 became ill. The community was devastated. The losses were enormous. An inquiry was conducted by Chief Justice - The Honourable Dennis R. O’Connor, his findings changed how water is tested, treated, distributed.

Read his report at:

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  • Carleton Place Public Works

  • Consider the numbers:

  • 1 Water Treatment Plant

  • 1 Waste Treatment Plant

  • 1 Water Tower

  • 45 km of pipe

  • 600 Valves

  • 400 Hydrants

  • Approx. 4500 cubic meters of water is consumed each day (4.5 million L)

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What is a Quality Management System (QMS)?

Collective policies, plans, procedures, and the supporting infrastructure by which an organization aims to reduce and eventually eliminate non-conformance to specifications, standards, and customer expectations in the most effective and efficient manner.

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Basic Quality Management System Concept

Document what you do

Perform your documentation

Record your performance

Improve your performance

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DWQMSCan be described simply as

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Plan – establish the objectives, policy, and procedures necessary to deliver the results

Do – implement the procedures

Check – monitor and measure procedures and report the results

Improve – take action to continually improve performance

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Who does DWQMS impact?

Anyone responsible and / or involved in the delivery of safe drinking water from a municipal residential drinking water system.

This includes the Mayor, Councilors, Clerks, Treasurers, CAOs, Public Works Staff, Operating Authorities, Managers, Operators, and Administrative Assistants

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What are the impacts?

New requirements for the owner (Corp. of the Town of Carleton Place) & operating authority (OCWA) approval to operate the drinking water system.

Adds requirements to increase awareness of management processes and procedures throughout the organization.

Requirement for documented RESPONSIBILITY and ACCOUNTABILITY.

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What is not impacted?

DWQMS does not change the classification for operator certification or the drinking water system.

Does not change the current inspection process for achieving compliance at our facility.

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The Benefits

  • The System as a whole is striving to reduce the risks

  • Provides consistency to operations

  • Provides procedures to reduce errors

  • Improves teamwork & communications

  • Roles & responsibilities are clearly identified

  • Everyone strives to improve

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21DWQMS Elements

  • Quality Management System

  • Quality Management System Policy

  • Commitment and Endorsement

  • QMS Representative

  • Document & Records Control

  • Drinking Water System

  • Risk Assessment

  • Risk Assessment Outcomes

  • Organizational Structure, Roles, Responsibilities, and Authorities

  • Competencies

  • Personnel Coverage

  • Communications

  • Essential Supplies & Services

  • Review & Provision of Infrastructure

  • Infrastructure Maintenance, Rehabilitation, and Renewal

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21 Elements - continued

  • Sampling, Testing, and Monitoring

  • Measurement and Recording Equipment Calibration and Maintenance

  • Emergency Management

  • Internal Audits

  • Management Review

  • Continual Improvement

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Element 1

Carleton Place Quality Management System

The Operational Plan defines and documents the Quality Management System (QMS) for the Town of Carleton Place Water Distribution System owned by the Town of Carleton Place and operated by the Town of Carleton Place Public Works.

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Element 2QMS Policy

The Operational Plan must have a QMS policy that provides the foundation for the QMS and;

  • is appropriate for the size and type of the subject system

  • includes a commitment to maintenance and continual improvement

  • includes a commitment to the consumer to provide safe drinking water

  • includes a commitment to comply with applicable legislation and regulations

  • is created in a way that provides for ready communication to all operating authority personnel, the owner and the public.

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Element 3

Commitment & Endorsement of the Town of Carleton Place Water Distribution System’s QMS & Operational Plan

The Town of Carleton Place DWQMS Operational Plan is endorsed and supported by the Town of Carleton Place, the Mayor, Councilors and the Director of Public Works.

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Element 4

Quality Management System Representative

The QMS Representative will ensure that current versions of documents related to the QMS are in use, reporting on QMS performance, identify opportunities, and ensure personnel are aware of all applicable legislative and regulatory requirements that pertain to their operational duties.


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Element 5 Document & Records Control

This element outlines the procedures for identification, storage, protection, retrieval, retention time, and disposition of documents and records.

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Element 6Drinking Water System

The drinking water distribution system is comprised of approximately 45kms of piping, 600 valves, and 400 hydrants

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Element 7 & 8Risk Assessment & Outcomes

The Public Works Staff have identified threats / hazardous events that could have a negative impact on the system’s ability to deliver safe water. Specific control measures and procedures are in place to minimize the opportunity.

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Element 9Organizational Structure, Roles, Responsibilities, & Authorities

Mayor & Council


Director of Public Works

QMS Representative

Public Works Superintendant


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Element 10Competencies

The Operational Plan describes the competencies required for staff who perform duties that directly affect drinking water quality. Also how we develop and maintain competencies and ensures staff understands the impact their duties have on safe drinking water.

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Element 11Personnel Coverage

This element is designed to ensure sufficient & competent personnel (element 10) are available for duties that directly affect drinking water quality.

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Element 12Communication

This element requires us to communicate our QMS policy and other relevant QMS procedures to council, staff, external partners and the public.

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Element 13Essential Supplies & Services

Element 13 describes the procedure for procurement and ensuring the quality of essential supplies. It also identifies the supplies and services deemed essential to the safe delivery of water.

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Element 14Review & Provision of Infrastructure

Element 14 describes procedure for the Municipality of Carleton Place to review the adequacy of infrastructure necessary to operate and maintain a safe drinking water system.

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Element 15Infrastructure Maintenance, Rehabilitation, and Renewal

  • The Director of Public Works, with input from all related staff is responsible for the development of maintenance, rehabilitation, and renewal programs.

  • Council authorizes the implementation of these plans through the annual budget process.

  • Maintenance plans are developed in accordance with manufacturer’s instructions, regulatory requirements, industry standards and staff input.

  • Rehabilitation & renewal activities are communicated to the public through Council Action reports and local media and the Town’s website.

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Element 16Sampling, Testing & Monitoring

The focus of element 16 is establishing and implementing a procedure that describes how the Town of Carleton Place samples, tests, and monitors for process control and finished drinking water quality.

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Element 17Measurement & Recording, Equipment Calibration, and Maintenance

Element 17 describes the procedure for the calibration and maintenance of measurement and recording equipment.

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Element 18Emergency Management

Element 18 ensures the Town of Carleton Place is prepared for emergency situations that could impact our ability to maintain the supply of safe drinking water. This element also includes the Water Emergency Response Plan.

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Element 19Internal Audits

A procedure and plan for conducting internal audits is required!

This is a self auditing process that ensures we measure the effectiveness of our management plan and our conformity to the DWQMS requirements.

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Element 20Management Review

This element requires an annual management review procedure that covers areas such as (but not limited to):

  • Incidents of adverse drinking water tests

  • Compliance

  • Operational Performance

  • Results of Emergency Response Testing

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Element 21Continual Improvement

In conjunction with the internal audit processes documented above, the Town of Carleton Place Public Works uses action plans to continuously improve its’ QMS.

Through these processes, areas of concern as well as opportunities for improvement are identified.

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The Town of Carleton Place is committed to providing our residents safe drinking water.

DWQMS is ongoing process and with everyone’s involvement we will strive to enhance our quality systems.

If you have any questions, please contact our office, 613-257-2253.