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Knowledge Architecture People Designing a Knowledge Architecture Department. Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com. Agenda. Introduction: What is Knowledge Architecture? KA Roles and Functions

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Knowledge architecture people designing a knowledge architecture department

Knowledge Architecture PeopleDesigning a Knowledge Architecture Department

Tom ReamyChief Knowledge Architect

KAPS Group

Knowledge Architecture Professional Services

http://www.kapsgroup.com


Agenda
Agenda

  • Introduction: What is Knowledge Architecture?

  • KA Roles and Functions

  • Skills and Backgrounds

  • Tools and Technology

  • Services and Partners

  • Knowledge Architecture Real Life Example

  • Organization and Location of the KA Team


Introduction what is knowledge architecture
Introduction: What is Knowledge Architecture?

  • The people, processes, and technology of designing, implementing, and applying the intellectual infrastructure of organizations.

  • What is an intellectual infrastructure?

    • The poor neglected cousin of technology and organizational infrastructures

    • It is just the set of activities that deal with creating, capturing, organizing, visualizing, presenting, utilizing, understanding, the information part of the information age.


Knowledge architecture
Knowledge Architecture

  • Information + Contexts = Knowledge

  • Information Architecture + Infrastructure of Contexts = Knowledge Architecture

  • Content Contexts

    • Structured views

  • Personal / Community Contexts

    • Personalization, Virtual and real communities

  • Activity Contexts

    • Knowledge workers and embedded knowledge structures

    • Smart Applications


Roles and functions
Roles and Functions

  • Chief Knowledge Architect

  • Knowledge Analysts

  • Knowledge Engineers

  • Knowledge Facilitators

  • Knowledge Managers

  • Additional Roles: Supplementary and Support


Chief knowledge architect
Chief Knowledge Architect

  • Work with Chief Knowledge Officer

    • Build a Knowledge Culture

    • Advocate, Evangelize

  • Design & lead integration of all the elements of the Intellectual infrastructure of the Enterprise

  • Design measurement and analytics of KM in organization

  • Define and lead the KA Team

  • Research New Ideas and Technologies

    • Personas, Stories, Semantic Web and RDF, Cognitive Anthropology, Complexity Theory


Knowledge analysts
Knowledge Analysts

  • Corporate Librarians +

  • Content Specialists

  • Knowledge Organization Structures

    • Taxonomies, Classification Schemas

    • Metadata and controlled vocabularies

  • Search and Categorization Software

  • Organization of people and activities

    • Tacit Knowledge structures

    • Living map of communities and information needs


Knowledge engineers
Knowledge Engineers

  • User and task specialist

  • Information Architect+

  • Collect, analyze, organize tacit knowledge

  • Interview users, focus groups, persona

  • Ethnographic studies

  • Work with Business Analysts


Knowledge facilitators
Knowledge Facilitators

  • Establish connections between individuals to facilitate knowledge transfer

  • Facilitate explicit knowledge transfer

  • Train people to incorporate KM

  • Understand the information needs of individuals and communities and work with them to achieve business goals.

  • Incorporate KM into chat groups, story telling, email, collaboration and innovation efforts.


Knowledge managers
Knowledge Managers

  • Project Management+

  • Capture the knowledge generated in a project

  • Develop knowledge sharing practices

  • Capture Best Practices

  • Provide training and leadership on projects

  • Moderate Communities of Practice


Additional roles supplementary support
Additional Roles: Supplementary & Support

  • Information Architects

    • Develop information navigation systems

    • Usability, user research

  • Web Design

    • User oriented web sites

    • Prototype IA designs

  • Business Analysts, Project managers

  • E-Learning

    • Performance Support, Learning Objects


Skills backgrounds
Skills: Backgrounds

  • Interdisciplinary, Generalists, Idea and People people

  • Library Science, Information Architecture

  • Anthropology, Cognitive Science

  • Learning, Education, History of Ideas

  • Artificial Intelligence, Linguistics

  • Business Intelligence, Database Administration


Tools and technology used by the ka team
Tools and Technology: Used by the KA Team

  • Categorization, Unstructured Data Management

  • Search Engines

  • Analytics – usage, language and activity

  • Important to use the information tools of the company

    • Collaboration, ideas databases, content management, etc.

  • Polls and surveys

  • Spreadsheets

  • Brains


Knowledge architecture partners
Knowledge Architecture Partners

  • IT Applications and System

    • Implementation and Evaluation

  • Corporate Communication, HR

  • Training

    • Practical projects and theory – Learning Objects

  • Research Departments


Knowledge architecture services
Knowledge Architecture Services

  • Knowledge Architecture Audit

  • Knowledge Creating

    • Innovation, E-learning

    • Content Management

      • Taxonomic Model, Distributed Categorization

  • Knowledge Sharing / Transmission

    • Collaboration, Retrieval – content and experts

  • Knowledge Using

    • Smart Applications, CRM. Portals

    • Data warehouse, text mining, business intelligence


Knowledge architecture services1
Knowledge Architecture Services

  • Application of Intellectual infrastructure

    • People – even Amazon is moving away from automated recommendations

  • Facilitate projects, KM Project teams

    • Core group of consultants and K managers

  • Facilitate knowledge capture in meetings

  • Answering online questions, facilitating online discussions, networking within a community

  • Design and run forums, education fairs, etc.


Knowledge architecture services2
Knowledge Architecture Services

  • Infrastructure Activities

    • Integrate taxonomy across the company

      • Content, communities, activities

    • Design content repositories, update and adapt categorization

    • Package knowledge into K objects, combine with stories, learning histories

    • Metrics and Measurement – analyze and enhance

    • Knowledge Architecture Audit

      • Enterprise wide

      • Project scale


Knowledge architecture in real life knowledge architecture audit
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • A set of reports, catalogs, recommendations, and components characterizing the current state of an organization’s intellectual infrastructure.

  • A foundation and planning document for improving the intellectual health of the organization by incorporating knowledge architecture into a range of projects.

  • Can be done in a little as two days, five days, or 10 days

  • And for the rest of your life.


Knowledge architecture in real life knowledge architecture audit1
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Preliminary Information Gathering

    • CKA – design approach, identify people, work with primary project owners

    • Knowledge Analyst – catalog content repositories, high level characterization, identify content issues

    • Knowledge Engineer – identify representative sets of people to interview and study, select set of approaches

    • Knowledge Facilitator – gather available documentation

    • Knowledge Manager – arrange interviews, meetings


Knowledge architecture in real life knowledge architecture audit2
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Stakeholder Interviews

    • CKA, knowledge engineers, business analysts:

      • executive sponsors, steering committees, content owners, publishers, technical and business support teams, representative user groups, and others.

    • Map the strategic landscape

    • Map and engage components of the process and procedures of information creation and application


Knowledge architecture in real life knowledge architecture audit3
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Content Repository Catalog

    • Knowledge Analyst

    • Structured and unstructured content repositories

    • Source, publishers and authors, procedures – where add structure

    • Metadata, vocabularies, taxonomies, dictionaries (formal and informal – users)

    • Taxonomy and metadata Evaluation


Knowledge architecture in real life knowledge architecture audit4
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Community Catalog

    • Knowledge Engineer

    • Formal and informal communities

    • Virtual and Real communities

    • Type – collaboration, communication, etc.

    • Business functions

    • Internal and external communication channels

    • Primary and secondary content repositories


Knowledge architecture in real life knowledge architecture audit5
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • User and Task Analysis

    • Knowledge Engineer, Facilitator

    • Usability plus information behaviors

      • Frequency and depth of access

      • Known item, research, activity

    • Interviews, focus groups, ethnographic studies

    • Knowledge Architect

      • Search and usage log analysis


Knowledge architecture in real life knowledge architecture audit6
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Technology Needs Assessment

    • CKA, Knowledge Mangers

    • In partnership with IT and business owners

    • Map infrastructure elements for each technology

    • Evaluation plans and design projects

    • Recommendations and real cost estimates


Knowledge architecture in real life knowledge architecture audit7
Knowledge Architecture in Real Life:Knowledge Architecture Audit

  • Practical Foundation & Life After Audit

    • Seed taxonomies and/or controlled vocabularies

    • Metadata schemas, Persona Candidates and methods

    • Project recommendations

    • Prototype screens, applications, web sites

    • Monitor usage and design responses


Why knowledge architecture
Why Knowledge Architecture?

  • Knowledge Management Foundation

  • Immanuel Kant

    • Concepts without percepts are empty

    • Percepts without concepts are blind

  • Knowledge Management

    • KM without applications is empty (Strategy Only)

    • Applications without KA are blind (IT based KM)


Knowledge architecture sight to the blind
Knowledge Architecture – Sight to the Blind

  • Search & Retrieval: Is anyone happy?

    • Trends – more articles on taxonomies, CM

    • New tools and approaches

  • Need an infrastructure team of general specialists

  • Anyone can organize information – card sorts, etc.

    • Web masters to information architects

    • Develop taxonomies – can’t be done by software or SME’s

    • Metadata, vocabularies – keywords don’t work – why?


Knowledge architecture taxonomies
Knowledge Architecture: Taxonomies

  • Need a combination of formal and informal

  • Difference between browse and formal taxonomies

    • Hierarchy, lattice, semantic networks, folders, etc.

    • Important to know the differences

  • Quality Metrics

    • Corpus, Coverage, Nomenclature, terminology, dependency

    • Mixed classes, verbal forms, bad speciation, etc.

    • Bell Curve, balance of depth and width

  • Cognitive Difference – Geography of Thought

    • Panda, monkey, banana


Place in the enterprise intellectual infrastructure
Place in the Enterprise: Intellectual Infrastructure

  • Would you try to run your company without organizing it?

    • Or let each project redefine the organization, jobs and pay, reporting structures, etc.?

  • Would you try to run your computers without a networked infrastructure?

    • Or let each person or team have a standalone, own software, own operating system, etc.?

  • Why do you think you can run your company without organizing your content in an integrated, systematic way?


Organization and location of the team
Organization and Location of the Team

  • Central, Dedicated Department

    • Cross Organizational

  • IT, HR, Corporate Communication, Library, Training

  • Internal vs. Professional Services

  • How much can be done at the beginning and then maintained by small staff and how much ongoing?

    • Answer from Knowledge Architecture Audit


Summary
Summary

  • In information age, need to treat information as central

  • Information organization is an infrastructure element

  • Knowledge architecture people need to be:

    • Generalists, good with people and ideas

    • Smart, funny, and can dance real good

  • Knowledge architecture will:

    • Bring about the end of history

    • Usher in the third age of mankind

    • Help organizations work smarter and cheaper