e business knowledge transfer for smes experience from lithuania
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E. business knowledge transfer for SMEs – experience from Lithuania

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E. business knowledge transfer for SMEs – experience from Lithuania. Prof. Rimantas Gatautis , KTU rgataut @ktu.lt. E. business development: Infrastructure ( State statistics department , 2010). E. business development: Infrastructure ( State statistics department , 2010).

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internet use in enterprises 2010
Internet use in enterprises (2010)
  • 92,9% financial services (e. banking);
  • 45,7 % staff training;
  • 95 % communication with governmental institutions;.
  • 87 % governmental information search;
  • 89,7 % download of various forms;
  • 84,8 % return of various forms;
  • 78,1 % administration procedures in electronic way;
e commerce tendencies 2010
E. Commerce tendencies (2010)
  • 24,4 %enterprises bought (order) goodsthrough Internet,
  • 20 % – receives orders through Internet;
  • Online trade – procurement 13 %of all orders, sales – 9,3 %all sales.






E. maturity


Web site



barriers for e business support eiir 2009
Barriers for e. business support (EIIR, 2009)
  • Competition among companies in the target sectoral group.
  • Lack of awareness, often combined with mistrust regarding ICT and ICT service
  • providers (and their potential for improving SMEs' performance)
  • Cost
  • Internal ICT and management knowledge
  • Network infrastructure issues: access and interoperability
  • Legal uncertainties
e business support eiir 2 009
E. Business support (EIIR, 2009)
  • Business environment
  • Skills upgrading
  • Network infrastructure
  • Trust infrastructure
  • Digital products and information services
  • Intangible investments and assets
  • Information
  • Government online
ict based knowledge needs
ICT based knowledge needs


New business decisions

ICT maintenance


ICT architecture

ICT strategy and management

knowledge needs in functional areas
Knowledge needs in functional areas

Customer services





Administration, accounting

Management , control

skills upgrading means
Skills upgrading means

E. Business support program

Specific training programs

E. Business guide

“Good practice” portal

Training courses

earlier support initiatives eiir 2 009
Earlier support initiatives(EIIR, 2009)

Support through Phare, Leonardo da Vinci, local support measures

Oriented towards awareness rising

Support through SF E.business LT measure

Oriented towards certain enterprises

From awareness to implementation

general objectives of it training in lithuania
General objectives of IT training in Lithuania

To increase SMEs awareness about IT and e. business;

To increase specific IT and e, business knowledge between SMEs ;

To promote local good practice in e. business between SMEs;

need for it and e business knowledge
Need for IT and e. business knowledge

Knowledge in different markets - B2B and B2C.

ICT and e. business in different activities across value chain/value networks (SCM, CRM, marketing, etc.).

Sector specific knowledge.

raising ict and e business awareness
Raising ICT and e. business awareness

Objective –promote ICT and e. business adoption between SMEs.

Information provision through different channels;

Portal / web sites / brochures, guides;


Collaboration with consulting companies;

Funding opportunities events;

smes self training
SMEs self training

Objective - – to encourage personal incentive to learn to use IT and optimize the use of IT .

Online courses, various tutorials, e-learning, e-library of guidelines and practical advices.

high quality training courses seminars workshops
High qualitytraining courses/seminars/workshops

Objective – to guarantee the best quality of training courses/seminars/workshops.

qualification and accreditation of trainers and experts, professional advices and consultancy;

quality requirements and foreseen possible tolerance bounds for trainers competence;

monitoring of seminars/training courses/workshops;

consider clients opinion and suggestions how to improve quality;

consulting after seminars/training courses/workshops.

collaborative learning
Collaborative learning

Objective - to encourage IT innovations and management change in SMEs.

Method: to bring together Business, Research and Education actors via a Web2.0 platform based on content created by the users, sharing examples of good practice.

interactive assessment tools
Interactive assessment tools

Objective - to fit the IT needs of each enterprise and/or user

Method: To set up well structured training system which would be adopted according to SMEs activity scope and development plan.