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TOWN HALL MEETING September 20, 2007. Service Improvement Announcements Brought to you by Operations and Support Services in cooperation with The Office of Technology and Information Services and IKON Mail Services. Why Change?. To Make Your Life Easier Better Tracking and Reporting

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town hall meeting september 20 2007

TOWN HALL MEETINGSeptember 20, 2007

Service Improvement Announcements

Brought to you by

Operations and Support Services

in cooperation with

The Office of Technology and Information Services

and

IKON Mail Services

why change
Why Change?
  • To Make Your Life Easier
  • Better Tracking and Reporting
  • Security Concerns
coming soon to your ut system mailroom
Coming Soon to your UT System MailRoom!
  • Effective October 1, 2007 all overnight couriers will begin delivering and picking up mail from the UT System mailroom located in CTJ Suite B.140E.
  • All courier mail will be prepared as usual by each UT System department and given to IKON mail room staff for tracking and shipping during daily mail runs.
  • All incoming courier mail will be delivered to the respective departments within an hour of receipt in the mail room. Please call IKON for special requests.
  • All incoming courier mail will be tracked by IKON staff.
contact information
Contact Information
  • ALL issues or problems regarding mail services should be reported to David Kruse at Facilities Management via an SOS.
  • IKON Mail Services can be contacted by phone at 499-4286 or via email to ikon@utsytem.edu
slide5

IKON Printer Fleet Support

  • Supplies for IKON Printers

On-line Supply Ordering at www.ikon.com

Emergency (back-up) supplies located at IKON Mail Center

Email: ikon@utsystem.edu

Phone: x4397

Customer pick up or deliver on next mail run

  • Service Support for IKON Printers

Current reporting: On-line at www.ikon.com or help desk

New reporting: email: ikon@utsystem.edu or x4397

IKON Mail Center first line of service support

Engages Help Desk and IKON technician

Answers questions on use/operations of printers

Additional Training as needed

  • Overflow/Emergency Copy Jobs

Contact IKON Mail center to discuss availability and turn-around times