CSC Supplier Diversity Program Overview Diane G. Dempsey Sr. Manager – Supplier Diversity Program July 11, 2005
CSC Is the 3rd Largest Global Provider of Information Technology (IT) and Business Services. • Founded 1959 • Specializing in: • IT and business process outsourcing • Systems integration and development • Management and technology consulting and professional services • $13.9B in revenues for 12 months ended Dec. 31, 2004 • Approximately 79,000 employees in locations worldwide • Serving 15 industries on six continents
CSC TodayFiscal Year Data Revenue Employees 13.9 79,000 11.4 67,000 58,000 9.3 12 MonthsEnded 12/31/2004 LTM* Revenues: By Industry By Service By Geography Asia3% Federal IT andProfessionalServices 31% Other Intl. 2% Australia4% FederalO/S 3% Utilities 3% Other13% Retail and Dist. 2% Healthcare 3% Federal34% Europe30% Chemical 5% NorthAmerica 61% Telecom 7% Comm.O/S47% Comm. IT andProfessionalServices 19% DiscreteManufacturing and A&D17% Credit and Financial Services16% * Last 12 months ended December 31, 2004
Our Regions and Countries 51 Argentina Australia Austria Bahrain Barbados Belgium Bermuda Brazil British V.I. Canada Chile China Colombia Czech Republic Denmark East Timor Egypt France Germany Hong Kong Hungary India Indonesia Ireland Italy Japan Luxembourg Macau Malaysia Mexico Netherlands Netherlands Antilles New Zealand Norway Oman Pakistan Philippines Portugal Peru Qatar Republic of Korea Saudi Arabia Singapore Slovakia South Africa Spain Sweden Switzerland Taiwan (ROC) Thailand United Arab Emirates (UAE) United Kingdom United States Countries With Permanent CSC Locations 29 Botswana Brunei Costa Rica Cyprus Dubai Ecuador Finland Greece Guatemala Honduras Iceland Jamaica Kuwait Morocco Namibia Nepal Panama Papua New Guinea Poland Puerto Rico The Democratic Republic of Congo (DRC) Russia Sri Lanka Swaziland Trinidad Uruguay Venezuela Vietnam Yemen Countries Where CSC Serves Clients
Solution centers Ireland 2 ITO/AO Centers in Dublin and Limerick United Kingdom 2 BPO Centers in Swindon and Luton ITO/AO centers Canada 1 ITO/AO Center in Montreal Healthcare BPO centers Bulgaria 1 ITO/AO Center in Sofia India 1 BPO Center in Noida/New Delhi 3 ITO/AO Centers in Noida/New Delhi, Indore, and Hyderabad Spain 1 ITO/AO Center in Asturias France 1 BPO Center in Paris Singapore 1 ITO/AO Center in Singapore Malaysia 1 ITO/AO Center in Kuala Lumpur United States and Mexico 13 BPO centers in Columbia, Sarasota, Greenville, Jacksonville, Wethersfield, Houston, Dallas (2), Kansas City, Birmingham (2), Albany, and Mexico Australia 1 ITO/AO Center in Melbourne South Africa 2 BPO Centers in Cape Town and Johannesburg 1 ITO/AO Center in Cape Town Insurance BPO centers Banking BPO centers World Sourcing ModelApplications and Business Process Outsourcing
CSC’s Centers of Excellence Explore and test state-of-the-art solutions with minimum investment and maximum innovation and results Aerospace Communications and Engineering Air Traffic Management Banking Best Manufacturing Practices Database eBusiness Global Business Continuity Services Healthcare Business Process Outsourcing High-Performance Computing Life Insurance, Annuities and Pensions CSC e4SM and Business Process Management Modeling andSimulation Secure Telecommunications Systems Performance Training (includes Multimedia) Property and Casualty (General) Insurance Security Providing the right setting to demonstrate, test, evaluate, and deliver innovative client solutions
Call Centers • Customer Relationship Management (CRM) • Billing • Logistics • Warehouse Management • Supply Chain Management (SCM) • Distribution • HR • Finance and Accounting • Indirect procurement How CSC Segments the BPO Market Insurance Banking Healthcare Credit Services Federal Administration of new and renewal P&C policies from application through first notice of loss Full administration of individual life and annuities Loan acquisition, loan servicing, insurance tracking, debt protection, auto warranty administration Health claims processing and medical management Indemnity, HMO/PPO, point-of-service, self-funded, Medicare, Medicaid, dental, behavioral health Consumer credit reports and mortgage requests High Performance Computing Testing Satellite Operations Facilities and Range Operations Civil Administration and Security Operations Industry-Specific Demand Supply Cross-Industry Enterprise
Best Total SolutionTM Is Drawn from CSC’s Complete Offerings Portfolio Consulting • Business and IT strategy • Industry consulting • Competitiveness strategy • Business process integration and management • Information assurance • Organization and culture • IT planning and architecture • Enterprise application integration • Client relationship management • Supply chain management • Procurement • Systems development • Creative services • Human dynamics Systems Integration IT Outsourcing • Desktop and distributed computing • Network services • Data center operations • Help Desk • Applications and legacy systems management • Web and application hosting • Technology planning, migration, and transformation Products • Banking and financial transaction management • Card processing systems • Customer care management • Insurance and reinsurance administration • Profitability analysis • Risk management • Broker, agent, and intermediary management • Healthcare plan administration • Membership management • Web self-help • Billing/capitation management • Case management • Clinical operations and practice management • Supply chain management • Insurance underwriting, benefits, and claims administration • Billing, remittance, and customer care • General accounting and reporting • Healthcare payor and provider management • Human resources and payroll • Pension plan administration • Procurement Business Process Outsourcing
CSC Ranked #1 Federal Enterprise ResourcePlanning Provider CSC Ranked #1 Federal Systems Integrator
CSC Supports an Active Supplier Diversity Program Computer Sciences Corporation’s award winning Supplier Diversity Office actively utilizes suppliers of diverse backgrounds in CSC’s procurement process. This is done through program development, strategic sourcing, training, reporting and monitoring performance. CSC’s supplier diversity initiatives span both the U.S. federal and commercial marketplace. • Maintains national contracts with Minority Business Enterprises/ Women-Owned Business Enterprises (MBE/WBE) for computer equipment reseller, temporary technical staffing and freight forwarding; • Supports client’s diversity programs by contracting with local MBE/WBE for labor, maintenance, hardware procurement; • Participates in Mentor Protégé programs allowing CSC to mentor protégé companies in developing infrastructure, business processes and technologies benefiting CSC, our customers and the protégé companies. CSC has received the Nunn-Perry award three times for this program.
Outreach & Contracting with Small Businesses • CSC has implemented aggressive efforts to comply with outreach and contracting performance: • Attends over 100 supplier diversity events annually; • Counsels approximately 8000 representatives of companies owned by diverse suppliers per year; • Spent $468 million with Minority & $523 million with Women-Owned Business Enterprises in 2004. • Supports an excellent Mentor Protege Program, providing developmental guidance to multiple proteges in the Federal Sector.
CSC’sMentor Protégé Program • CSC provides mentoring to qualified SDB/WOSB/Hubz/SDVOBs in the Federal Sector, both in DOD and Civil Agencies, by utilizing their services on a bonafide contract. • CSC requires that candidates possess a minimum of two years of subcontracting experience with CSC. • CSC reviews and approves candidates for the Mentor Protégé Program based on their corporate capabilities and complementary skills. The program limits participants in order to provide necessary focus for protégé development. • CSC has been awarded the Nunn-Perry Award three times for its success in the DOD Mentor Protégé Program.
CSC’sMentor Protégé Program - History CSC has participated in mentor-protégé programs since 1995, nurturing SDB/WOSB/Hubz/VOB/SDVOB businesses and increasing supplier diversity initiatives. • Dept of Defense Program reimburses Mentors for a portion of the cost incurred for mentoring proteges. • Civil Agency Programs offer credit for sdb/wosb/hubz/sdvob utilization on the SF 295 report, issued annually. • Program was expanded in 2005 to include woman-owned, hubzone and service disabled veteran-owned businesses in accordance with federal government contracting requirements.
CSC’sProteges • Blue Collar Objects (SDB)– Department of The Treasury • Delta - (SDB/HUBZ) – NASA • East West Enterprises (SDB) – U. S. Army • Infinity Technology – (SDB/WOSB) – U.S. Army, expired 1/05, currently in NASA Program. NASA InfoSurv (SDB) – U. S. Army • HMP – (SDB/WOSB) Department of Energy • Group IQ, Inc. - SBA • Mandaree Enterprise Corporation (SDB/Alaskian/Hubz) – Department of Homeland Security • Pemcco (SDB) – U. S. Army • SAI Tech (SDB/WOSB) – NASA • TAG (SDB/VOB) – DISA
Areas of Focus • CSC recognizes that each protégé has unique needs. CSC mentors it’s protégés based on findings ascertained from a gap analysis, identifying areas of focus: • Finance, Cost Analysis/Pricing & Contracts • Marketing & Business Development – Communications plan & sales strategy & pipeline development • Proposal Preparation & Review • Systems Engineering Planning & Development • ISO Processes • CMMI Level elevation • Strategic Plan Development • Leadership Training
Nunn Perry Awards • Three Consecutive Nunn-Perry AwardsThe Nunn-Perry Award was established in 1995 to recognize a Mentor-Protégé team's outstanding performance. CSC participated in teams that received this award in 2000, 2001 and 2002. 2002 Nunn-Perry Award - 3D Research Corporation2001 Nunn-Perry Award - Computer Systems Technology).2000 Nunn-Perry award - Data Voice, Inc.
U. S. Government customers include: • HUD • IRS • Justice • NASA • Social Security • State Dept. • Transportation • Treasury • Agriculture • Commerce • DoD • DHS • Education • EPA • FAA • FEMA • GSA • HHS
Summary of CSC’s FY 2004 Federal Customer SF295 Annual Summary Reports by Business Classification
CSC Participates with Organizations Supporting Diverse Suppliers • National Minority Supplier Development Council in Virginia, Connecticut, Houston Texas, Maryland, Southern California, Florida, North Carolina. • Tri-Association Small Business Advisory Panel (Aerospace Industries Association, Government Electronic Industries Association, National Defense Industrial Association) • NASA/OSDBU Prime Contractor Roundtable • DoD Regional Council for Small Business • Fairfax County Chamber of Commerce • Women President Education Org. (WPEO) Local affiliate for (WBENC) • Information Technology Association’s Small Business Enhancement Subcommittee • Institute of Supply Chain Mgt. • National Contracts Management Association • Industry Advisory Council of the Federation of Government Information Processing Councils - Small Minority & Woman Owned Special Interest Group • United Negro College Fund
Awards • 1999, 2004 - SBA “Dwight D. Eisenhower Award for Excellence”; • 2000, 2001 & 2002 - DoD Mentor Program Program - Nunn Perry Award; • 2004- EPA – Directors Award for Small Business Utilization - Mission Support Systems; • 2004- EPA – Directors Award for Advocacy – EPA – ITS Program – Diane Dempsey; • 2004 - Virginia Minority Supplier Development Council – Advocate of the Year – Diane Dempsey; • 2005 - Military Surface Deployment and Distribution Command (SDDC) 2005 Achievement Award for Excellent Support in Subcontracting to Small Business; • 2005 - Department of Veterans Affairs, Corporate Champion Award; • 2005 - Dialogue on Diversity Freedom Award, recognizing excellence in diverse staffing & supplier diversity practices.
How to Begin • Conduct Market Research • Review Fed Biz Ops and trade journals to identify upcoming opportunities; • Visit CSC’s website, www.csc.com to determine if a fit exists; • Attend Bidder’s Conferences to meet CSC representatives and identify other small business teaming partners; • Understand how the acquisition process works at the federal level and internally at CSC; • Perform competitive analysis: • who is bidding? • Does your company possess the qualifications required? • Who is a real threat? • Is this a price shoot out? • Can your company compete?
Positioning for Success • Be prepared for opportunities: • Maintain current marketing data for last minute presentations; • Establish a line of credit, allowing your company to participate in long term business opportunities; • Implement current technology; • Embrace strategic partnerships/relationships with other small businesses, i.e., strengthen financial standing & broadens capability. • Stay abreast of changes in the marketing and be flexible.
What are CSC’s expectations? • A limited amount of subcontracting opportunities exist; therefore, CSC considers diverse partners providing: • Complementary skills; • Solid past performance; • Innovation and excellence; • Financial stability.
CSC Supplier Diversity Webpage • CSCWeb Page - www.csc.com/supplierdiversity • Provides company data to assist small & diverse businesses. • Program overview; • What CSC purchases; • Awards; • Mentor Protege Program; • CSC Supplier Diversity Program Coordinators; • Supplier Profile – Suppliers may enter their company information into CSC‘s Supplier Diversity Database: http://supplier.csc.com. • Supplier Query – Sourcing tool to assist CSC acquisition personnel seeking qualified small businesses http://supplierquery.csc.com
Database Registration • CSC utilizes its supplier diversity database to identify small businesses interested in subcontracting to CSC. This is also FREE marketing for small businesses. A supplier profile may be completed at: • http://supplier.csc.com CSC also utilizes the Contractor’s Central Registration for sourcing purposes - CCR – SBA Website: • www.ccr.gov Free
Target Customer - CSC • Select 5 opportunities that CSC is pursuing or is the incumbent to focus your marketing efforts; • Become familiar with CSC’s past and current contracts; • Determine what role your company can fill; • Contact the CSC Supplier Diversity Office and request the POC for the targeted opportunities. • Complete the Supplier Profile for all subcontractors at www.csc.com/supplierdiversity;
Follow Up • Be PROACTIVE. Respond to phone calls, e-mails & meeting requests. • Be PUNCTUAL to scheduled meetings. • Maintain marketing data that reflects your strengths: Professional; Crisp and succinct; Electronic and hard copy versions. Review marketing materials periodically for refreshment. Develop data that can be easily augmented to focus on target area.
CSC Supplier Diversity POCs CSCNorth American Procurement Organization: • Diane Dempsey 703-818-5671 firstname.lastname@example.org • Addie Olsen 703-736-3773 email@example.com CSC Federal Sector: • IRS PRIME Contract - Angela Brock – 301- 429-7245 firstname.lastname@example.org*** • Advanced Technical Division –Cheryl Dial 817-737-1548 email@example.com*** • DynPort Vaccine Company –Geraldine Zetterberg 301-607-5017 *** firstname.lastname@example.org • Federal Sector – SBLO – Annie Martin 703 736 3771, email@example.com • Federal Sector Mentor Protégé Coordinator – Tony Wools – 703 818 4217 firstname.lastname@example.org *** Part time SBLOs