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Effective Communication and Conflict Resolution Strategies in the Workplace

This summary covers various topics such as lateness, procrastination, stubbornness, conflict resolution, clarity of communication, non-communicative behavior, intensity at work, and taking on too much. It provides insights on understanding different work styles, dealing with conflicts, and improving communication for a harmonious work environment.

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Effective Communication and Conflict Resolution Strategies in the Workplace

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  1. W12 Summary of Peer Reviews

  2. Lateness • I was just late to class, how do you feel? • Do you still respect me? • Are you open to my ideas? • Do you think I respect you?

  3. Lateness • What if I told you it was because my mother had died? • Do you still respect me? • Are you open to my ideas? • Do you think I respect you?

  4. Procrastination • The work must get done in time • Different work styles can cause conflict • Deadline Driven • The Tortoise • The Double Bump • Pomodoro • http://www.pomodorotechnique.com/

  5. Stubborn • We all have opinions and reasons • If you have good reason, stick to your guns • Ask yourself if you have good reasons • Lots of work to fix something is a good reason, but be honest about it • You may get into 'conflict.' Resolve Quickly!

  6. Conflict Resolution • Focus on performance and ideas • Listen to others • Identify concerns • Apply the team's responsibility contract • Develop and plan to resolve • Mediation • Delphi Technique

  7. Clarity of Communication • People hear what they want to, and remember even less • Every meeting you should take your own notes • Every meeting someone should email a summary to the group with action items Are there any questions?

  8. Non-Communicative • I just ignored someone, what are they thinking? • Will they listen to me? • Will they be spiteful in return? • What if this was an email? • Is it any different? Why? • Respect?

  9. Intensity • Too much intensity • Working under the gun can help • Be aware of what others need • Too little intensity • Being stressed can detract from focus • Be aware of what others need

  10. Taking on too Much • We all have limits • You always need to leave time to reflect on the project

  11. My Recommended Reads • 7 Habits • http://www.amazon.com/Habits-Highly-Effective-People/dp/0743269519/ • 17 Lies • http://www.amazon.com/Lies-That-Holding-Back-Truth/dp/1580632157/

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