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The OASIS Feedback Process

The OASIS Feedback Process. Using OASIS to Drive Improvement. Overview. OASIS facilitates feedback in support of the ICOP scheme Feedback requests (tickets) can be created by any registered OASIS user Two paths are available for creating feedback requests

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The OASIS Feedback Process

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  1. The OASIS Feedback Process Using OASIS to Drive Improvement

  2. Overview • OASIS facilitates feedback in support of the ICOP scheme • Feedback requests (tickets) can be created by any registered OASIS user • Two paths are available for creating feedback requests • Path 1 – Data Search section / My Feedback function • Path 2 – Data Search section / Certified Suppliers Directory function • Options differ depending on path chosen • In either case, originators manage the status of requests they initiate • An additional path is available to receive notification of certification changes for selected suppliers

  3. The ICOP Feedback Process* *Feedback Loop A refers to corrective action processes maintained by individual organizations and is not specifically facilitated by the OASIS feedback process.

  4. OASIS Feedback Paths and Options

  5. Logging Into OASIS If not registered click the New User link Enter User ID and Password www.iaqg.org/oasis

  6. Feedback Paths Path 3: Click to begin Path 1: Click to begin Path 2: Click to begin

  7. Feedback Path 1 • Create New Feedback Ticket • Select Recipient Type

  8. Feedback Path 1 • Enter request detail • Enter message text • Add file attachments as necessary Click to send

  9. Feedback Path 2 Enter supplier name Click Search

  10. Feedback Path 2 Select supplier

  11. Feedback Path 2 Click Contact Issuing CB

  12. Feedback Path 2 • Enter request details • Select whether supplier cc is desired • Enter subject and message text • Add file attachments as necessary Click to send

  13. Feedback Path 3 Search to find and add supplier to Watch List

  14. Feedback Path 3 Click “My Email Notification”

  15. Feedback Path 3 Set up criteria to receive email notifications from Watch List Click to initiate notifications

  16. Managing Feedback Requests – Paths 1 & 2 Click to begin

  17. Managing Feedback Requests – Paths 1 & 2 Click on request to view history

  18. Managing Feedback Requests – Paths 1 & 2 Add or view responses Invite/view/manage contributors Update status

  19. Feedback Process Summary • OASIS facilitates feedback in support of the ICOP scheme: • From Customers to Certification Bodies (Feedback Loop B) • From Certification Bodies to Customers (Feedback Loop C) • From registered users to Accreditation Bodies, Certification Bodies, IAQG Executive Leaders, Strategy Stream Leaders or Document Representatives • Two paths are available to create feedback requests (tickets) depending on options desired • An additional path is available to receive updates on certification changes for selected suppliers • Overall, the feedback process provides an on-line mechanism to foster communication and drive process improvement.

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