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Effective Software License Management for IT Service Delivery and Support

Explore the potential benefits, challenges, steps, and elements of Software License Management (SLM) for effective IT service delivery. Learn to prevent illegal software use, reduce costs, identify security risks, and improve IT asset management through proactive monitoring and corrective actions.

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Effective Software License Management for IT Service Delivery and Support

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  1. IT Service Delivery And SupportWeek Five IT Auditing and Cyber Security Spring 2013 Instructor: Liang Yao (MBA MS CIA CISA CISSP)

  2. Software License Management • Potential Benefits • Challenges • Steps to SLM • Elements of SLM Solution • Effective Software Asset Repository • Emerging issues • Software license audit program

  3. Potential Benefits • Prevent illegal use of software • Reduce software purchase costs • Leverage exiting software license investments more effectively • Reduce software maintenance costs • Identify potential security risks • Reduce risk associate planned changes • Reduce incidents associated with unapproved software conflicts • Increase supportability of the environment • Improved internal cost allocation based on actual usage

  4. Challenges • Array of licensing models and definitions • Identification of installed software • Use of browsers and generic clients • Comply with the agreement • Leverage of the software asset repository • Audit and coverage • Lock down • User resistance • Entitlement chains

  5. Steps to SLM • Define policy • Develop and public policies and procedure • Purchasing policy • Vendor management • IT service management tools to support SLM • Model standard • Software Asset Repository and Data collection • Review process • Review contract agreement • Reconciliation • Correction/remediation plan • User education

  6. Steps to SLM (Cont.) • Archive initial license compliance status • Proactive monitoring • Identify license errors • Reporting • Periodical review • Communication Channel • Projection • Disposal procedure

  7. Elements of SLM Solution • Discovery tool • Usage monitoring tool • Software Asset Repository tool • Software Deployment tool

  8. Effective Software Asset Repository • License lifecycle support • Contract management • Discovered vs. authorized reconciliation • Proactive management of license • Inventory management • Cost tracking • Request management and self service • Purchasing • Reporting solution • Integration with other systems

  9. SLM Audit Concerns • Effective IT Asset Management • License Maintenance • Compliance/Reputational/Legal Risk • Do-it-early Than Later (expiration and renew)

  10. Recommendations • Policies and Procedures • Inventory Maintenance • Verify Assets Records Regularly • Inventory After M&A • Tools for Software Licensing Tracking • Procurement/sourcing • Centralized Procurement • Software license agreement

  11. Audit Program ISACA Sample Software License Audit Program

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