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ICT Consulting In Emerging Economies
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  1. ICT Consulting In Emerging Economies Professional ICT Consulting Services In Emerging Economies A Practical Guide www.dakessian-cnslt.com

  2. Topics • Players In The Market • Progress Of Profession • Typical Clients • Business Objectives • Consulting Office Organization • Common Contract Types • Positioning Within Client Chart • Dos And Don'ts • Final Tips www.dakessian-cnslt.com

  3. Players In The Market • International Consulting Houses • Multi-disciplined Experience • Large Organizational Structure • Strong Financial Standing • Local Consulting Firms • Country Specific Experience • Freelance Independents • Subject Specific Experience www.dakessian-cnslt.com

  4. Progress Of Profession • Systems Consulting • 1970s – 1980s • Computer Consulting • 1980s – 1990s • IT Consulting • 1990s - 2000 • ICT Consulting • 2000+ www.dakessian-cnslt.com

  5. Systems Consultants • Period • 1970s – 1980s • Typical Services • Programming Languages • File Design • System Requirements • Logical System Design • Physical System Design www.dakessian-cnslt.com

  6. Computer Consultants • Period • 1980s – 1990s • Typical Services • Technology Selection • Database Design • Hardware Specifications • Networking • Functional Requirements www.dakessian-cnslt.com

  7. IT Consultants • Period • 1990s – 2000s • Typical Services • Technology Selection • IT Planning • IT Contracts • Systems Integration • IT Project Management • Y2K ? www.dakessian-cnslt.com

  8. ICT Consultants • Period • 2000+ • Typical Services • Strategies, Policies & ICT Legislation • Alternative Dispute Resolution • Technology Validation • ERP, Workflow & EPP Systems • e-Services www.dakessian-cnslt.com

  9. Typical Clients • Banking & Finance • Insurance • Industry • General Commercial Companies • Government & Public Sector • Law Enforcement Agencies • International Consulting Houses • International Organizations www.dakessian-cnslt.com

  10. Business Objectives • Wide Ranging Expertise • Sustainable Growth • Vertical & Horizontal Markets • Minimum Overheads www.dakessian-cnslt.com

  11. Consulting Office Organization • Minimum Permanent Staff • Full Time Administration • Pool Of Consultants – Local • Pool of Consultants – International • Contracted On Project Basis www.dakessian-cnslt.com

  12. Controlled Outsourcing Model www.dakessian-cnslt.com

  13. Common Contract Types • Annual Retainers • Job Specific • Man Day Charge • Man Hour Charge • Combinational www.dakessian-cnslt.com

  14. Annual Retainers • Long Term Involvement • Continuity Of Services • Wide Range Of Responsibility • Multiple Projects Per Client • Cost Effective Blanket Rates • Favoured In Emerging Markets www.dakessian-cnslt.com

  15. Job Specific Contracts • Medium Term Involvement • Single Assignment Per Client • No Continuity • Job Specific Responsibility • Job Specific Rates • Favoured For Subcontract Work www.dakessian-cnslt.com

  16. Man Day & Man Hour Rates • Short Term Involvement • High Rates & Expenses • Publicly Declared Rates • Applicable To Out Of Country Tasks • Favoured By Big Players www.dakessian-cnslt.com

  17. Position Within Client Chart • Insist On Correct Positioning • Board Level – Too High • CEO Level – Recommended • Assistant CEO Level – Recommended • Departmental Level – Too Low www.dakessian-cnslt.com

  18. Position In Client Chart www.dakessian-cnslt.com

  19. Executives Cocneptualizers Proactive Create Visions Personal attitude Values Commitment Change Do the right thing Managers Problem Solvers Reactive Short Term Goals Impersonal Coordination Control Maintenance Do things right Executives versus Managers www.dakessian-cnslt.com

  20. Resistance To Change • Change Acceptance Levels • Board Level – Low Level • CEO Level – Very High Level • Assistant CEO Level – High Level • Manger Level – Very Low Level www.dakessian-cnslt.com

  21. Do • Establish A Strong Web Presence • Join Professional Associations • Contribute Articles To Publications • Advertise Success Stories • Adopt Well Known Methodologies • Get Listed With Big Players • Diversify Expertise www.dakessian-cnslt.com

  22. Don’t • Promote Services Directly • Volunteer Services To Clients • Accept Borderline Assignments • Concentrate On Narrow Specialties • Fall Into “Years Of Experience” Trap www.dakessian-cnslt.com

  23. Final Tips • Provide Solid Technical Advice • Emphasis On Personal Services • Be Proactive Not Reactive • Pre-empt Services • Adapt To Market Changes • Fill IT Vision Formulation Gap www.dakessian-cnslt.com