Click to add title in here

1. 双赢沟通与人际关系之技巧与艺术卓越领袖管理課程系列THE ARTS AND SKILLS OF EFFECTIVE COMMUNICATION AND BUILDING RELATIONSHIP TOWARDS SUCCESS

2. INTRODUCTION This is the Age of Communication. Gone are the days when we fought and raised our voice in order to get the message across. Through communication, the cold war ends ; via interaction, the democracy without bloodshed emerges ; with tolerance, the conflicts between different parties may be resolved peacefully. From “objectives” and “bottom lines” to “body language” and “arts of humor”, the amazing channels of communication unveil the opportunities of better understanding and cooperation amongst mankind. More meaningfully, the arts of effective communication skills enable us to find a common ground and a middle path, to turn enemies into friends, competitors into partners, hence reach the destiny of win-win situation, without any losers but only winners and brighter future ! 课程简介 这是个溝通的时代 , 而不是比声音與拳頭的时代 . 透过溝通, 冷战时期結束了 ; 透过溝通, 不流血的民主达到了 ; 透过溝通, 人际的衝突能和平地化解 . 從 “目标、底線 ” 到 “身体语言” 与 “幽默技巧 ”, 逐渐進入溝通的堂奥 . 最重要的是 : 它教你如何找到共同點、折衷點 , 使敵人成为朋友 , 对手成为夥伴 , 真正达到 : 沒有输家的 ---- 双赢的溝通 . 1 Click to add title in here 2 Click to add title in here 3 Click to add title in here 4

3. COURSE OBJECTIVE This course will focus on topics such as assessing your current communicative skills, getting rid of negative values, changing to a positive mindset, enhancing your communicative skills, building greater interpersonal relationships and becoming a better listener. 此课程旨於令参与者自我评估本身沟通能力、摆脱消极价值观、拥抱正面的沟通技巧与态度, 进而提高表达能力、增进人与人之间的关系与成为一个更善解人意的沟通能手 。 1 Click to add title in here 2 Click to add title in here 3 Click to add title in here 4

4. COURSE OUTLINE •  Importance of Communication In Organization, Group & Your • Career • 沟通在组织、团体与事业上的重要 • Verbal & Non-Verbal Communication Skills • 头与非口头沟通技巧 • 3. The Power of Words and You Better Believe It ! • 话语之力量, 你非知不可的秘密 !! • 4. The Fear of Public Speaking • 当众演讲的恐惧感 • 5. The Effects & Consequences of Communication • 沟通的影响与结果 • 6. Globalization and The Changing World • 全球化与多元化 • Enhance Your Language Skills • 加强你的语言能力 • 8. Why Westerners Are Better Presenter ? • 为何西方人在呈现方面较优 ? • 9. What Can We Learn From Toastmasters International? • 国际演讲会的精粹 • 10. Communication Through Positive Energy • 正面积极、振奋人心的沟通 • 11. Learning Through Observation and Third Eye • 旁观者清 • 12. Beware of Others and Your Own Cues • 冰山一角露玄机 1 Click to add title in here 2 Click to add title in here 3 Click to add title in here 4

5. COURSE OUTLINE 13. Less Speaking, More Listening 少说话，多倾听他人 14 Put A Little Heart In Your Soul 加点人情味 15. Face Value 面子的重要 16. Reputation Is Our Second Life 名誉, 人的第二生命 17. Avoid Confrontation 避免正面冲突 18. The Arts of Appreciation 欣赏的艺术 19.Self-Assessment 了解自我能力与缺点 20.Change Negative Mindset and Discard Bad Habits 改观与前进 21. Self-Confidence 相信自己 22.Turn Yourself Into A Good Actor 林亚珍, 张曼玉与梅艳芳 23. Image Management 形象管理 24. Maintaining Rapport 自已人好办事! 25.Take Your Career To A Greater Height ! 眼明心清, 看风使帆, 锁定目标, 航向锦绣前程 ! 1 Click to add title in here 2 Click to add title in here 3 Click to add title in here 4

6. TRAINER PROFILE MR. AW SIN JAM Mr Aw Sin Jam holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement. Mr Aw has more than 13 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory and motivational training programmes for factories and higher-learning institutions and at the sametime written articles for local newspapers. Mr Aw’s program design, presentation and interaction are different from the common approach and thus stimulate the mind of the participants. One thing is for sure, his program is exciting and worth looking forward to. He welcomes new and challenging ideas. Mr Aw holds a CTM in public speaking from the Toastmasters International and was the 1st runner-up for the Toastmasters N1 (Penang) English Speech Competition in 1999. 1 Click to add title in here 2 Click to add title in here 3 Click to add title in here 4

7. XIE XIE