NDIS PLAN MANAGEMENT

1. NDIS PLAN MANAGEMENT What Is NDIS Plan Management? Registered Independent NDIS Plan Manager In Australia. Plan management is a type of disability service funded through the National Disability Insurance Scheme (NDIS). The overarching function of plan management is to assist and support NDIS participants to manage their NDIS plan funding. Plan management providers can purchase supports on behalf of participants from either registered or unregistered providers. A plan manager will receive funds from the NDIA and disburse funds on behalf of a participant to providers or other services accepted. Plan management can support participants by: •Managing and monitoring a participant’s budget. •Managing a participant’s NDIS claims and disbursing funds to providers for services delivered.

2. •Providing regular statements to a participant to show the financial status of their plan including prompt notification of over or under utilisation. •Offering increased choice and control to a participant over plan implementation and utilisation through additional plan financial assistance. When you partner with My Care Plan Manager, the participant retains full control and choice. We merely act on your behalf. We provide thorough advice about how to best utilise their NDIS plan funding so that you are empowered every step of the way. What Are The Benefits Of Having An NDIS Registered Plan Manager? You deserve to partner with a plan manager who has your best interests at heart. Here are several reasons to partner with a plan manager. •You have more freedom with how you use your NDIS funds. •Protection from overspending on supports and services. •Protects participant’s control of their own service providers. •Ensure your plan is up to date with the most recent changes in the NDIS. •Improved communication between care provider and the NDIS. •Robust security processes in place to store and maintain participant information. •Freedom to choose from any service provider which enable to participant to exercise greater choice and control over the supports and service they engage.

3. •Communicate with NDIS and service providers to resolve invoice queries. Why Partner With Us As Your NDIS Plan Manager? •We are instrumental in helping participants achieve their goals. Plan management providers should work collaboratively with a participant to understand the funds available within their plan and provide advice about how to draw funding to achieve their goals and outcomes. •We guide you towards independence and self-reliance. •As we are an impartial third-party, every participant can make informed decisions about their support arrangements. •We demonstrate accountability and keep full records and evidence for auditing purposes. •We uphold participant rights, and in line with their plan, enable a participant to exercise greater choice and control over the supports and services they engage. •We are prompt with payments and carry out payments within 5 working days. •We will ALWAYS uphold participant rights as consumers, and in line with their plan, enable a participant to exercise greater choice and control over the supports and services they engage. •You will partner with a highly trusted registered NDIS disability service provider in Australia

4. What Is Our NDIS Plan Management Process? •Access service from service provider of your choice. •Sign up to My Care Plan Manager. •My Care Plan Manager receives invoices from the service provider. •We validate and review invoices with NDIS price guide. •Resolve any invoice related queries. •We will claim invoices for payment via the NDIS portal. •Pay invoices to service providers on your behalf. •We will keep accurate records for auditing purpose and plan reviews. •Provide monthly overview of plan expenditure and remaining balance. How To Manage NDIS Funded Support? Here are the three ways your funds can be managed: •Plan management: This is when a participant chooses to use a plan management provider to assist a participant in managing their NDIS plan funds. Plan management providers can purchase supports on behalf of participants from either registered or unregistered providers. •Agency management: This option is when a participant chooses to use the National Disability Insurance Agency (NDIA) to manage their NDIS funds. The NDIA will directly pay registered providers of relevant services on behalf of a participant.

5. •Self-managed: This is when a participant (or their plan nominee) manages their NDIS plan funds. The NDIS will reimburse a participant or their plan nominee directly for the NDIS supports received. FAQ How long do plan managers take to pay service providers? Should your plan managers notify you if your fund is running low or if you are not spending funds at all (Underspending funds or overspending funds)? Does my plan manager notify NDIS if I am spending more or less NDIS fund? Does my plan manager help to decide which support is comes under reasonable and necessary criteria? Can my plan manager claim all my funds once I will sign up with them? Do NDIS providers need ABN? What is the difference between NDIS and NDIA? How do I send invoices to My Care Plan Manager? Can I change my current NDIS plan manager? How Can I change my current NDIS plan manager? What do I have to write in the email to my current plan manager if I wish to cancel plan management services? What happens to my NDIS plan funds when I switch to my care plan manager? Do I have to notify my service providers when I change plan managers? Who is responsible if my funds runout and I cannot pay my service providers? What happens if my plan manager misuse of my NDIS funds? Can my plan manager pay more than the price limit set by the NDIS? Can I pay providers more than the price limit set by the NDIS? Are NDIS plan managers and NDIS support coordinators the same? Who will process my old invoices if I will change my plan manager? What support category my care plan manager can claim from my NDIS plan?

6. How do you change from self-managed to plan-managed? Is NDIA managed or plan managed better? How can I changed from agency-managed or plan managed to self-manage?