Campus Management Portal Enhancing Online Higher Education Experience

1. Campus Management Portal and Online Higher Education Cardean Learning Group

2. 16%

3. “TRADITIONAL” STUDENT • 18-22 year old • Full time • Residing on campus • 4-year college • Undergraduate diploma 16%

4. 58%

5. “ADULT” Learners • Working full time, studying part time, juggling job and family responsibilities • Community colleges, training in the workspace, adult education courses • Seeking to complete undergraduate studies, earn a professional certificate, obtain a graduate or professional degree • In 2001 60 million adults engaged in work-related courses 58%

6. 1,200,000

7. Online Learners • In 2005 1.2 million higher education students enrolled in fully-online certificate or degree program (Eduventure research) • 1.8 million by 2007 1,200,000

8. Online Learners • Flexibility: year-round terms, shorter terms, flexible hours, transfer credits • 24 x 7 availability • Self-service: printing receipts, online payment, online registration 1,200,000

9. Cardean Learning Group • A pioneer in Online Education since 2000 • State-of-the-art LMS • Student is active participant in a “learn by doing” process that is socially rooted around real world problems

10. Cardean Learning Group • Ellis College • Undergraduate , Graduate • not-for-profit, regionally accredited • a branch of New York Institute of Technology

11. Cardean Learning Group • Cardean University • Undergraduate, Graduate • for profit • Nationally accredited • a collaboration with 5 world’s leading universities.

12. CLG and CMC • Campus Vue Core – February 2005 • Campus Vue Portal – November 2005 • CV integrated with CLG’s LMS • Active Directory • Currently at CV 7.0E • Tested CV 7.0G and CV 7.0H • Next implemented version is likely to be 7.0i

13. Portal Attributes Checklist • Single Sign-on • Scalability • Usage statistics and analytics • Security • Runs on Windows servers • Automated password recovery • Streamlined user account management • User proxy mode for support calls • Search Engine • Identity Management

14. Portal Attributes Checklist • Leading design and usability • Ease of use • Portlet support • Role-based presentation • Layout management • Group community building tools

15. Portal Attributes Checklist • Event calendar • Personal calendar /group scheduling • Global messaging and targeted announcements • Clubs • Email access • Email groups • Email integration with MS Exchange • File/document sharing • Polling tool

16. Portal Attributes Checklist • Web content management system • Document management system • RSS feeds • Help system • Workflow engine, integrate with or provide own • Library system integration • Bookstore integration • LMS integration

17. Portal Attributes Checklist • Maintenance Costs • Installation process • Upgrade process • Ability to serve multiple schools • Troubleshooting, issues turnaround • Customer Service

18. CLG CV Portal Implementation • RFI • Online Application • 2 schools, branding, application fee processing, external links • Student Portal • Degree Audit • Course grades • GPA calculator • Student Profile • Online payment and receipts • External links (LMS, document library, news, bookstore, etc.)

19. Applicant Portal • Online Application • Customized look and feel, school branding • Login page • Announcements, guides, FAQ • Online help • Customized for look and feel, content, context • Links to catalogs, course offerings, forms, news • Customized privacy policy, feedback form, campus contacts • Launch LMS demo from the Portal - LDAP

20. Student Portal • Student home page – additional images to improve navigation • Home page alerts • Contact manager • Email advisor • Online payment • Degree audit • GPA Calculator • External Links • Launch LMS - LDAP

21. Configuration Tool and Admin Tool • Real time access to portal configuration • Some monitoring capabilities • LDAP configuration • Some user management capabilities

22. Implementation Challenges • Two release tracks • Implementation of changes in business process • Password management (applicant and student portals) • More configuration options (ACH/credit card processing) • Installations and Upgrades • Additional tools – developed in-house. • Education of employees in the proper use of the tools

25. Next Steps • Online Registration • Admissions automation via API • Additional academics functions via API • Full SSO between LMS and CV Portal

26. Student Reaction to the Portal • “It is great to have access to services whenever I need them and not have to be constrained by business hours or the availability of a person to address my issue. The tool is very easy to use and provides me much of what I need”

27. What Academic Advisors Say • “The Portal freed me up to address the real student issues and has provided the student with the ability to address the simple day to day items that previously occupied a fair amount of my time”

28. CV Portal impact on the business • Mundane requests handled by self service freeing up resources to handle more complex issues • Quality of student profile data improved through self service • Service available 24 x 7 • Single point of entry for student services and LMS • Configurable platform • Building block for future enhancements

29. Demo Slides