PERFORMANCE IMPROVEMENT

1. PERFORMANCE IMPROVEMENT

2. Performance Improvement (PI) • Guided by the Mission, Vision, and Goals of the Organization • Responsibility of Everyone • Data collection provides the foundation of Performance Improvement • Analysis of data identifies opportunities for improvement • Actions create change for improvement • Review and Re-measure to sustain improvements

3. Goals of Performance Improvement • Improve processes • Improve teamwork • Improve systems • Improve outcomes

4. Benefits of Performance Improvement • Patients and families • You and your co-workers • UTMC • Community

5. Performance Improvement Model

6. Examples of PI Initiatives • Increase compliance with Core Measures • Improve flow of patients in organization • Improve patient safety by reducing patient falls • Monitor Infection Control measures to decrease infections • Improve access to care for ambulatory patients • Increase patient satisfaction and patient experience

7. Example of Graphical Data Display Change Implemented

8. The Joint Commission • The nation’s predominant standards-setting and accrediting body in health care • Is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards • To earn and maintain The Gold Seal of Approval™, an organization must undergo an on-site survey at least every three years

9. Quality Management • Provides resources to individuals and groups to identify, implement and evaluate quality and performance initiatives • Includes Performance Improvement Coordinators, Data Coordinators, and Data Techs • Provides education about quality and performance improvement