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E-commerce Platforms 10 th March 2010 Lifecycle of a successful e-commerce platform. Ralph Lorkins Solution Architects Manager Claranet UK. Who are we?. A Managed Services Provider. A technically astute partner offering Networks, Hosting and Managed Applications Services.

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e commerce platforms 10 th march 2010 lifecycle of a successful e commerce platform

E-commerce Platforms 10th March 2010Lifecycle of a successful e-commerce platform

Ralph Lorkins

Solution Architects Manager

Claranet UK

who are we
Who are we?

A Managed Services Provider

A technically astute partner offering Networks, Hosting and Managed Applications Services

An experienced company with 36,000 business customers

550 employees spread across 7 countries

some of our retail customers
Some of our retail customers

Connect Distribution Services

overview
Overview
  • The Solution Architect role
    • What we do
  • The vantage point
  • The questions
    • What does your business do?
    • What’s the goal of the platform?
  • Trusted Advisor
the lifecycle
The lifecycle
  • Four key stages:
    • Conception
    • Design
    • Development
    • Production
  • And an aside
the design
The design
  • Functional Specification
    • Who are the customers?
    • Integration
      • Additional user types
      • Connectivity
      • Back office/existing systems
  • Technical Specification
    • Is it a differentiator?
    • Not for long!
development
Development
  • Technical Options:
    • Off the shelf software
    • In house development
    • 3rd party development
      • Greenfield
      • Platform based - SI
    • Hybrid
  • Considerations:
    • Speed
    • Flexibility
    • Security
    • Control/Management
    • Cost (and ROI)
aside compliance
Aside: Compliance
  • Payment Card Industry Data Security Standard
    • Fraud prevention
  • Evolving standard
  • Strategic impact – for the entire lifecycle
production
Production
  • We’re done!
  • We’renotdone
applications deployment challenges
Applications deployment challenges

Of all the businesses who undertake software development projects...only 34% prove successful !

Source: Standish Group Report

production transition
Production - transition
  • Evolution
  • Priority shift
    • Stability becomes more important than agility
    • ...but agility must not be lost
  • Hosting
  • Management
risk factor in hosting
Risk factor in hosting

Gartner Research

  • 47% downtime are due to Application and Database failures
  • If you combine the remaining 53% and spread it amongst multiple suppliers the risk factor is even higher
application development and application management
“Application development” and “Application management”
  • Or: the hunters and the farmers
  • Process
    • Operational Support Plan
    • ITIL-based runbook
  • People
    • 24/7 support, holiday cover
  • Technology
    • Vendor agnosticism
continuing lifecycle next steps
Continuing lifecycle - next steps
  • Scaling the platform
  • Continuing development
conclusion e commerce strategy success
Conclusion - E-commerce Strategy Success
  • Clearly define the goal
    • What is it you want to accomplish? Details!
  • Match that goal to a technology strategy
    • How well is your technology serving your digital strategy?
    • What technology risks are you exposed to?
    • Do you want technology to be core to your business?
    • How will you measure success?
  • Find a partner that fits your technology strategy
    • Look for a cultural fit as well as a technological
    • Ensure that your chosen solution meets all of your success criteria