Chapter 1. Defining Hospitality & Tourism. The World of Hospitality & Tourism. Hospitality & Tourism: Past and Present. Chapter Objectives. Describe the the hospitality and tourism industries. Identify the segments of the hospitality and tourism industries. Define service as a product.
Defining Hospitality& Tourism
The World of Hospitality & Tourism
Hospitality & Tourism:Past and Present
Hospitality and tourism encompass more than 15 related businesses.
American hospitality and tourism businesses employ more than 8 million people.
The hospitality industry includes hotels, motels, inns, and bed-and-breakfasts (B&Bs).
hospitality industrya group of businesses composed of establishments related to lodging and food-service management
bed-and-breakfasts (B&Bs)small unique inns that offer a full breakfast with a night’s stay
There are many opportunities in the tourism industry.
tourism industrya group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations
Other providers hospitality and tourism include:
When marketing the service side of the hospitality and tourism industries, you need to consider the variables of perishability, intangibility, and changeability.
variablesfactors that can cause something to change or vary
perishabilitythe probability of a product ceasing to exist or becoming unusable within a limited amount of time
intangibilitya state of being abstract, as are things that cannot be touched
changeabilitya condition of being subject to change or alteration
Tourism was not common until the late 1800s.
Today hospitality and tourism are global industries.
Future success depends on understanding consumers’ needs and preparing for them.
What are the segments of the hospitality and tourism industries?
What is the difference between goods and services?
Identify three variables of hospitality and tourism products.
The word hospitality is derived from the Latin word hospes, meaning “guest, visitor, or one who provides lodging for a guest or visitor.”
The first fixed-price menus for food appeared in a type of tavern called an ordinary.
By the end of the 13th century, the horse-drawn coach led to the development of wayside inns known as post houses.
Some early inns were named and identified by easily recognized symbols that were later replaced with coats of arms to signify the territories of noble families.
Examples of names include White Swan, Black Bear, and Green Dragon.
The word restaurant comes from the Latin word restaurare, which means “to restore.”
Because of the French Revolution in the late 1700s, many chefs of the French nobility were settling throughout Europe.
By the 1800s, numerous fine eating-and-drinking establishments were operating globally.
The word travel is related to the French word travail, which means “work.”
Throughout history, the growth of tourism has relied upon the development of transportation systems to reduce the work involved with traveling.
The wheel was invented around 3,000 B.C.
The Egyptians advanced travel by building the first water vessels around 2,000 B.C.
Tourism began as an outgrowth of travel during the Greek and Roman Empires, beginning in the 5th century B.C.
Travel by missionaries and priests increased after the fall of the Roman Empire in the 5th century A.D.
During the Renaissance period of the 14th, 15th, and 16th centuries, innovative ocean exploration took place.
On land, the grand tour became popular for the aristocracy.
The Industrial Revolution of the 1700s led to rail service.
In the 1900s, mass production of the automobile and the construction of superhighways made more destinations accessible to more travelers.
The Wright brothers’ experiment with the first airplane launched today’s modern air-travel system.
Categories of trends in hospitality and tourism are:
diversity ethnic variety as well as socioeconomic and gender variety in a group or society
ecotourism a branch of tourism encompassing adventure tourism and sustainable development of regions for future generations
market segments groups of consumers categorized by specific characteristics to create a target market
For hospitality and tourism, technology is very visible in the areas of marketing and communication.
Specific applications include:
The future of the hospitality and tourism industries looks bright.
There are promising opportunities and challenges for people who are interested in these fields.
The best pictures of exotic travel destinations used to be found on cardboard-cutout displays in travel agency windows. But these days you can see and find out about exciting travel locations online.
Operating an e-tail business on an electronic channel—the Web—can be costly, due to design, delivery, returns, and operating expenses.
Though Many larger dot-com companies crashed in the 1990’s, small stores like Harris Cyclery of West Newton, Massachusetts, actually increase sales using a basic Web site. Today, a third of Harris’s bicycle business rides in on the Web to get hard-to-find parts and personal service.
Describe an e-business’s home page to your class after viewing one through marketingseries.glencoe.com.
For example, most cities, states, and countries have official travel and tourism sections on their official Web sites. Many of these sites are easy to find because they have addresses that are as simple as www.nameoftheplace.com.
For more information, go to marketingseries.glencoe.com.
What is the tourism industry?
What is the origin of the term hospitality?
What are three future trends in hospitality and tourism?
The hospitality industry is a group of businesses composed of establishments related to lodging and food-service management.
The tourism industry is a group of businesses that encompass travel/transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations.
Segments of the hospitality industry include lodging and food service. Segments of the tourism industry include travel, tourism, and sports and entertainment events.Checking Concepts
A service is an intangible thing that is a task performed for customers by a business.
The three variables are perishability, intangibility, and changeability.
The word hospitality is derived from the Latin word hospes, meaning “guest, visitor, or one who provides lodging for a guest or visitor.”Checking Concepts
During the Renaissance (the 14th, 15th, and 16th centuries), grand tours became popular for young aristocratic men. These tours involved two- to five-year travels to study the language and culture of another country. This was also a period when royal courts financed ocean voyages of discovery to find new lands and sea-trade routes.
Applications of technology in the hospitality and tourism industries include: the use of Web sites; Internet access offered in hotels and other locations; information-management systems; and guest services.