ISO 9001:2000 Certification New definition of quality: “Degree to which a set of inherent characteristics fulfils requirements” ISO 9000:2000, Quality management systems – fundamentals and vocabulary. WHAT IS ISO ISO (pronounced aizo ) is a Greek word that means equal.
“Degree to which a set of inherent characteristics fulfils requirements”
ISO 9000:2000, Quality management systems – fundamentals and vocabulary.
The International Organization for Standardization (ISO) was formed in 1946 in Geneva Switzerland. The ISO’s intention was to promote the development of international standards and related activities so as to foster the increased trade of products and services between countries. ISO was initially focused on of the increasing technological complexities in engineering and defence industries where consequences of failure were very high. Today the ISO 9000 standards have been mandated by many governments and organizations around the world.
The previous 20 standards are now replaced by four:
Major Clauses in new ISO 9001:2000
Organizations depend on customer
Determine customer needs & expectations
Leaders establish unity of purpose, direction and internal environment in which people become fully involved.
A desired result is more efficiently achieved when resources and activities are managed as a process.
Identifying, understanding and managing a system of interrelated processes for a given objective contributes to effectiveness and efficiency.
Continual improvement is a permanent objective of the organization.
Effective decisions are based on the logical and intuitive analysis of data and information.
Mutual beneficial relationships between an organization and its suppliers enhance the ability of both organizations to create value.