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Service Provider Company (Jarash)

Service Provider Company (Jarash)

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Service Provider Company (Jarash)

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  1. Service Provider Company (Jarash.com) Team # 2 Leader Sadam Kherisat Management Members Cherid Leila Idriss Ismael Ehhsan Hlaleh

  2. Service Provider Company (Jarash.com) • SPC is a service provider company provides the following service: • Mobile service • Internet Services + Infrastructure • Fixed Services • SPC is the second major service provide in the country • SPC Market Share like the following • Mobile service 30% • Internet Services + Infrastructure 40% • Fixed Services (Voice + Data) 35%

  3. Service Provider Company (Jarash.com) • Fixed Services • Voice • Data – Dial up + ADSL+FR • Internet Service • Internet Access • Web hosting • VPN service • Email Service • Mobile Service • GSM • GPRS • SMS/MMS

  4. Service Provider Company (Jarash.com) SPC Client Home Users Mobile Users Corporate business

  5. Service Provider Company (Jarash.com) • NGN Drivers • Fixed Service • limited bandwidth • High OPEX • High Risk • Not That good revenue • Internet Service • More Demand ( growing market) • New Application and New Services • Revenue is increasing • Mobile Service • Customers love mobile • Future of telecom • 3G and more

  6. Service Provider Company (Jarash.com) NGN New services Bandwidth on demand Target: Large business and Home users with demand Customer will be convinced by: QoS and competitive price Triple play Target: End Users! Customer will be convinced by: QoS and competitive price Multimedia Conferencing Target: Educational sector schools and universities (new market), government and large business Customer will be convinced by: Demo Project, Charity and contribute to community

  7. CURRENT NETWORK

  8. NGN NETWORK phase 1

  9. MIGRATION STEPS • Keep the current old PSTN, Data and Mobile network; this network will be the core part of service continuity • Starting building the new NGN network with fiber optic installation and building DWDM network. • Building the core network (IP based network with MPLS technology) • Configure the new network for new services, application and software will be installed • Testing and commissioning of the new network

  10. MIGRATION STEPS • Start building the access network, this step will depend on the type and a mount of customer interested in the new services • Configure the new access network to meet the customer needs • Testing and commissioning of the new access network • Old access network will be retired when the new network is ready • The old core network will still function until the time these network is obsolete and this will depend on the number of customers that are moving to the new network

  11. Consideration • Financing • Current capital is not enough for NGN move • We need :Increase the capital through loans and new investors • Regulation • Mobile license • ISP license • Fixed license • We need :Obtain triple play license • Agreements • We need Agreement with smaller ISP for infrastructure rental • We need Content delivery agreement • We need New agreement with smaller ISP based on NGN • We need Educational agreements

  12. Consideration • Training and hiring new recourses • Not enough number of qualified people in IP technology • We need :Training our current staff and hiring qualified people • Marketing • We need New marketing plans for new service ( promotion for the new service and find new markets ) • Service continuity • We need : Keep the service life and running up during transition • Sales • We need:New sales plan for NGN include new packaging and new offers

  13. Consideration • Customer support • Legacy service customer support (on phone help desk, customers complains office) • New NGN customer support include on-line trouble ticketing portal, also a developed help desk) • QA • QA for current service (legacy service) • New QA measures includes customers satisfaction with new service • R&D • No such a department • Develop new application and service

  14. Time Frame • The project will be implemented during 5 years. • The time frame will start after resolving the financial issue • A Market survey will determine the implementation of the project • Risks include technology advances, customers’ requirements variation, hiring of qualified staff