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About ourselves.. • Commenced operations on 18th May’2006 with an unique distinction of being the first Standalone Health Insurer of India • Had a humble beginning with Rs. 18 crs of premium during the first year, grew leaps and bounds by registering GDP of Rs. 860 crs during FY 2012-13 • Now operating through 224 Branch offices and 512 SMS with more than 5000 employees in the service of the insuring public • Had the privilege of handling 3 mega schemes • Rajiv Aarogyasree in AP • Chief Ministers Health Insurance Scheme in TN • Govt. Employees Scheme in TN • Has been maintaining growth rate consistently more than the industry average
Our Promoters and Investors.. • Promoters: • Oman Insurance Company, UAE • Leading NRIs • Indian Business Houses Investors: • ICICI Ventures Funds • Sequoia Capital • Tata Capital Growth Fund • Paid up capital : INR 326.95 Crs
Organizational Structure Corporate Office Zonal Offices Area Offices Branch Offices SM SM Station Corporate Agents/Brokers Agents MTs
Our innovations… First to introduce • product for Senior Citizens • ‘top up’ plan –”Star Super Surplus” • ‘ Health + Life’ combi product • coverage for HIV +ve groups. • coverage for cardiac patients – “Star Cardiac Care”
Portfolio wise Performance Rs. In Crore
Health Insurance Premium overall 2012-13 Rs. In Crores Source GIC • Ranking 6th amongst all General Insurers in garnering Health insurance Premium • Ranking 2nd amongst Private Insurers in securing Health Premium • Ranking 1st amongst the Standalone Health Insurers in premium base
Milestones crossed in Mass Insurance.. • Sole Insurer covering Apathbandhu Personal Accident Insurance Scheme to the BPL families in the State of Andhra Pradesh during 2006-09 • Sole Insurer for Rajiv Aarogyasri Community Health Insurance Scheme in Andhra Pradesh State covering 7 Cr individuals, during 2007 -12 • Lead Insurer for Tamil Nadu Government Employees (50 lakh individuals) for four years during 2008-12. • Lead Insurer for the Chief Minister’s Insurance Scheme for Life Saving Treatments covering nearly 5 crindividualsin Tamilnadu during 2009 -11. • Successfully implementing RSBY Scheme in 8 districts of Jharkhand, 6 districts of Uttarakhand, 6 districts ofOdissaand 6 dist. in Gujarat States.
Effective Claims Management – service uncompromised • First company to have in house settlement of claims with qualified medical professionals • Cashless with TAT less than 2 hours in 90% of cases • Cashless Claims settlement decentralized at zone level with prescribed limits. • Re-imbursement claims settled within 10 days on receipt of documents • We service our customers through 2056 Agreed network hospitals, 5431 Empanelled hospitals and 724 empanelled diagnostic centers. • Hospital Relationship Managers in each zone to strengthen relationship with our network hospitals • 24 X 7 In house Toll Free Call Centre for claims facilitation and claims assistance center at Zonal level • Field visit by our Doctors to verify authenticity of claims • Regional vigilance officers in every zone for market intelligence and monitoring offices
Value additions in our customer service … 24 X 7 In house Customer Care Helpline to register claims To give information about Products and Network Hospitals to provide information on Claims procedure and Claim status 24 X 7 medical guidelines over phone at free of cost Health Magazine carrying articles by eminent Doctors and Health Tips sent to policy holders periodically at no cost
We are adequately protected by RI arrangements • All our RI arrangements are with GIC Re Reinsurance STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED PERSONAL & CARING