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Pass4sure 640-461 Study Guide

It also tests the knowledge needed to perform tasks such as system monitoring, moves, additions and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) 640-461course.https://www.pass4sureexam.com/640-461.html

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Pass4sure 640-461 Study Guide

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  1. Cisco 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) IT Certifications and Career Paths 1 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  2. 2 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  3. https://www.pass4sureexam.com/640-461.html 3 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  4. https://www.pass4sureexam.com/640-461.html 4 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  5. Why Unified Communications? https://www.pass4sureexam.com/640-461.html 5 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  6. Agenda Business Challenges Facing Small and Medium Businesses How Unified Communications Can Make a Difference Cisco®Unified Communications Success Stories https://www.pass4sureexam.com/640-461.html 6 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  7. SMB Business Priorities for IT Lowering operating costs Acquiring / retaining customers Improving workforce productivity Improving product / process quality Driving market offerings Enhancing practices *Prioritized goals that CEOs may ask IT organizations to help drive Mindwave EMEA and U.S. research 7 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  8. Different Users, Different Styles, Different Workspaces See Me, Contact Me, Meet Me Online Call My Phone Find Me, Follow Me https://www.pass4sureexam.com/640-461.html 8 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  9. Businesses Struggle to Keep Pace Employee Preference Technology Advancements Users Taking Matters Into Their Own Hands Lack of Integration Business Employee https://www.pass4sureexam.com/640-461.html 9 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  10. The Way We Work Is Changing and Technology Can Help Continuous connectivity Real-time information Operations across time zones The evolving workspace Business Technology UC UC Legal Competition Society New and changing regulations Policies Security Empowered employees Customer intimacy Larger businesses Social networks and Web 2.0 Mobile workforce Green initiatives 10 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  11. Using Unified Communications, You Can… Serve Customers Better Connect Everyone Collaborate Connect Be More Productive Secure My Business Work from Anywhere https://www.pass4sureexam.com/640-461.html 11 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  12. Unified Communications Can Make A Difference …and Help Your Business Evolve Deliver Network and Communications Solutions … … That Enable Connectivity and Collaboration … to Help You Differentiate Your Business https://www.pass4sureexam.com/640-461.html 12 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  13. What Is Unified Communications? https://www.pass4sureexam.com/640-461.html 13 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  14. Unified Communications – The Myths It’s Just Skype. It’s Just a Fancy Word for Voice over IP. It’s Voicemail in Your Email. It’s Definitely Not for Small Businesses Like Mine. It’s Patching Things Together That Don’t Work Together. Whatever It Is, It’s More Than I Need. It’s Big, Complex, and Expensive. https://www.pass4sureexam.com/640-461.html 14 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  15. What Is Unified Communications? “Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich-media experience across any workspace.” https://www.pass4sureexam.com/640-461.html 15 15 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  16. Unified Communications Is Not a Product or Set of Products… It is an Architecture… …that Integrates, Unites, or Connects … …Traditionally Diverse Modes of Communications… …Helping You Quickly Adapt to Market Changes, Increase Productivity, and Improve Your Competitive Advantage. https://www.pass4sureexam.com/640-461.html 16 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  17. Components of Unified Communications  Communications: Voice, data, and video  Messaging: Voice, email, video, and IM  Conferencing: Online, audio, and video  Application integration: Microsoft Office and CRM  Presence: IP phone, desktop clients, and call connectors  Common user experience: Desktop, phone, and mobility https://www.pass4sureexam.com/640-461.html 17 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  18. The Old Workplace ... 18 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  19. Application Integration Video Becomes the Unified Workspace Web Portals Virtual Office Mobility 19 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  20. Building the Unified Communications Experience for Small and Medium Businesses Only Cisco Can Deliver It All Reliable Network Infrastructure Robust Phone System Features Tight Integration with Desktop Applications Full Network Security Secure Wi-Fi Access from Anywhere Full Line of Phones Everything You Need to Unify Your Communications 20 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  21. The Phone Is Still a Phone, Cisco Just Makes It Easier and More Intuitive to Use  Four-digit extension-based dialing, even between different locations  Call forwarding and "find me, follow me" groups  Elimination of long-distance charges for calls made between different locations  Conferencing in real time or Conference Bridge number for scheduled calls  Basic call center with dynamic call routing and agent to group-level statistics  On-phone directory look at personal, client, and company contacts, plus missed, received, and placed call history  Automated Attendant for auto direction to different groups and a dial-by-name directory  Call detail records that integrate with billing software and department charge-back  Intuitive end-user use of basic features such as transfer, conference, hold, pick-up, and park Basic Call Center Single Number Reach Screen Pop, Click to Dial Conference Bridge Voicemail in Outlook Teleworker Mobility https://www.pass4sureexam.com/640-461.html 21 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  22. Take Advantage of Unified Communications Securely from Anywhere You Work On the Road Branch Office With a Client Home Office https://www.pass4sureexam.com/640-461.html 22 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  23. Cisco Unified Communications: Real Stories from Businesses Like Yours https://www.pass4sureexam.com/640-461.html 23 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  24. Work from Anywhere Cisco®Unified Communications helped TBL Networks look like a big company and fulfill a big company promise by making its staff easy to reach… in the office, at customer sites, at home, or on the move. “Work is no longer a place. Work is where you are.” Alan Sears, President TBL Networks, Inc. When customers or co-workers need to reach someone at TBL, they dial a single number that rings the staff member’s office phone, cell phone, and home-office phone. “We have just one phone number on our business cards, along with the line “How many phone numbers do you have?’” Virginia, USA Customers appreciate the simplicity, and the TBL staff appreciates the time saved. http://preview.tinyurl.com/5t7cn2 https://www.pass4sureexam.com/640-461.html 24 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  25. Improve Productivity and Customer Service “This is my workspace. When you work on cars, you trade time for dollars.” Derek Latham Seyfer Automotive Colorado, USA With a Cisco®Unified Communications Solution, Seyfer technicians use wireless phones to talk to customers and access information from anywhere in the shop, so they do more and walk around less. The Cisco system also provides a single point of administration for Seyfer’s firewall, wireless network, VPN connections for email, and more… in addition to managing the company’s phone system. By saving the service manager 30 minutes a day, sales potential is increased by $200 to $400. https://www.pass4sureexam.com/640-461.html 25 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  26. Improve Productivity “Video changed the way we work with suppliers.” When you’re working with suppliers half- way around the world, selecting materials can be a real challenge. With Cisco®Unified Video Advantage, part of the complete Cisco Unified Communications Solution, a phone call becomes a video conference. amaZulu can compare samples, make decisions, and begin product shipments in a fraction of the time. To be more competitive, sometimes you have to change the way you work. www.cisco.com/smb 26 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  27. Connect Your Phone and Desktop Cisco®Unified Communications Solutions do far more than integrate messaging by putting voicemail into your email. Cisco Unified CallConnectors embed unified communications functions into the PC- based applications you and your staff use every day… Microsoft Outlook, Internet Explorer, applications such as Salesforce.com, and more. You can place calls and answer calls without touching your phone… use presence capabilities to determine if a co-worker is available, send an instant message, transfer calls, and more. “I do everything through my PC. I never touch the phone.” Margaret Chase Everything Tradeshows Florida, USA https://www.pass4sureexam.com/640-461.html 27 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  28. Integrate Business Applications “My staff spent 4 hours a day making appointment reminder calls. Now the system places the calls.” One of the most powerful productivity tools integrated into the Cisco®solution built for Dr. Jayakar and Associates is the company’s automated appointment reminder system. On-screen voicemail and separate mailboxes for patients, doctors, pharmacies, and insurance companies also increase productivity by reducing the time spent simply managing messages. https://www.pass4sureexam.com/640-461.html 28 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  29. Secure Your Business and Offer Customers Choice A place for business travelers to stop, Geek Terminal’s goal is to provide the best in communications technologies—to be the premier business lounge for the experienced traveler. “With Cisco Unified Communications, we provide an exceptional business lounge experience.” Christopher Lee, CEO Geek Terminal Applications developed by a Cisco®partner display live information on Cisco IP Phone displays, including flight arrival and departure information, news, and weather. Geek Terminal also offers notebook PCs to customers with Cisco IP SoftPhone capabilities to enable them to make calls and receive calls from anywhere in the lounge. Singapore https://www.pass4sureexam.com/640-461.html 29 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  30. Why Cisco? https://www.pass4sureexam.com/640-461.html 30 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  31. What to Look For in a Unified Communications Solution  Complete solution that fits your business  Specialized local partners to guide you  Flexible purchase and finance options  Available service and support  Solution backed by a brand you can trust https://www.pass4sureexam.com/640-461.html 31 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  32. Cisco Solves the Challenges Cisco®Brand Partners Experience Service Support Technology and Products Cisco CapitalSM 32 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  33. Cisco’s Green Mission Operations Affecting How We Operate as a Business Products Creating Efficiencies and Innovations in Our Products Solutions Providing Solutions to Our Customers to Address Global Environmental Concerns Forty-Three Percent of Small Businesses Have Been Asked by Large Customers About Their Environmental Practices. Employees and Advocacy Inspiring Our Employees to Get Involved and Take Action 33 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  34. Resources Cisco.com Small and Medium Business: www.cisco.com/smb Cisco®Unified Communications Business Advisor Tool for SMBs: http://www.ciscowebtools.com/ucbusinessadvisor Forrester Research White Paper: Unified Communications for Financial Services SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinesses-FS.pdf Forrester Research White Paper: Unified Communications for Manufacturing SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinesses- Manuf.pdf Forrester Research White Paper: Unified Communications for Professional Services SMBs: https://www.cisco.com/offer/14160/1/UCOffersValuetoSMBBusinesses-PS.pdf 34 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

  35. https://www.pass4sureexam.com/640-461.html 35 C97-574449-00 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Confidential

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