1 / 25

Relationship Management

Relationship Management. The Relation…. Relation means any cause for communication between two persons. Establishing Relation is not in ‘our’ Hand. Relations exists in all living things. Relations are binding upon all. …and The Relationship. Code of governance of relations.

parry
Download Presentation

Relationship Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Relationship Management

  2. The Relation… • Relation means any cause for communication between two persons. • Establishing Relation is not in ‘our’ Hand. • Relations exists in all living things. • Relations are binding upon all.

  3. …and The Relationship • Code of governance of relations. • Relationships can Impact our Success and Quality of Life. • Unless there is Relationship, Relations will not work.

  4. Human being is Known by Relationships only • Boss • Colleague • Friend • Brother • Sister • Etc.

  5. Relationships at Work • Organizational hierarchies establishes Relations. • ‘Individuals’ develops relationships. • Friend’s Friend is a friend. • Friend's Enemy is a enemy. • Enemy’s enemy is a Friend! • Friend’s friend is a enemy?

  6. Relationships at Work • Boss – Subordinate. • Subordinate – Subordinate (Colleague). • Boss – Boss. • Friend. • Guide. • Sympathizer. • Circular referral Relationships.

  7. Human Resource (Relationship) Development • Examine how an organization develops and the realize the potential of its workforce to pursue quality performance objectives. • It examines the organization efforts to build and maintain an environment conducive to full participation in quality efforts and personal and organizational goals.

  8. Relationship; Psychological Contract • What is Psychological Contract?

  9. Psychological Contract • ‘Psychological Contracts at Work’ - Peter Makin - Cary Cooper - Charles Cox

  10. Psychological Contract • If the terms and conditions of the psychological contract disregarded they produce feelings of reassessment of individual relationship. • When expectations broken they produce more emotional or extreme reactions and produce feelings of disappointments. Broken obligations on the other hand produce feelings of anger and reassessment of individual relationship. • Exchange of Emotions and Recognition. • Informal contract. The terms and conditions are generally not defined well. • Implicitly rather than explicitly understood. • Remains in constant state of change and revision.

  11. Psychological Contract • Unwritten set of expectations operating at all times between every member of organization and the various managers and others in that organization. - Schein (1980)

  12. Psychological Contract • The psychological contract is characterized not only by expectations but also by ‘Promissory and Reciprocal Obligations’ - Robinson and Rousseau (1994)

  13. Psychological Contract • Unwritten set of expectations and obligations (promissory and reciprocal) operating at all times between every member of the organization and the various managers and others in that organization. • This set always subjective and remains in constant state of change and revision. • It involves exchange of Emotions and Recognition. Like any other economic contract the terms and conditions of Psychological contracts are also being negotiated (some times knowingly; many times unknowingly).

  14. The ‘Gap’ • Access. • Accommodation. • Solution / Advise /Appreciation. • Help.

  15. Boss. Subordinate. Colleague Boss’s Boss Colleague's Colleague Red Yellow Blue White Black Relationships at Work and The Colours !

  16. How to Find out the ‘Gap’ between the relationships. • Relationships Gap Finder

  17. ‘Transactional Analysis’ and the ‘Gap’. Ego-Esteem States… • Parent • Adult • Child

  18. ‘Johari Window’ and the ‘Gap’

  19. FOUR TYSPES OF MIND POSITION

  20. ‘Life positions’ and the ‘Gap’ • I am ok you are ok • I am ok but you are not ok • I am not ok but you are ok • I am not ok you are not ok

  21. LIFE POSITION • I AM OK, YOU ARE OK • It is give and take policy • Delegates authority • Expresses with confidence • Mutuality, trust, cooperativeness • This should be the chosen position • 2.I AM OK, YOU ARE NOT OK • Feels victimized • Blames others • They feel they are right • Lacks trust and Confidence • Not recognizes others intelligences & talents • Will delegates authority

  22. Life Position 3. I AM NOT OK, YOU ARE OK They feel powerlessness Always grumbles, unpredictable & erratic behavior Inferiority complex. 4. I AM NOT OK, YOU ARE NOT OK Helplessness Not interested in life Feels life is not worth living Suicide tendency prevails Seriously neglected by parents & brought up servants

  23. Therefore let us improve our skills and positive attitude to improve life position viz., I AM OK, YOU ARE OK It is give and take policy Delegates authority Expresses with confidence Mutuality, trust, cooperativeness This should be the chosen position OPEN SELF WILLING TO SHARE WITH OTHERS AND STRAIGHT FORWARDNESS

  24. Eliminate the ‘Gap’ • Give Access. • Accommodate the problem / communication. • Find out solution / advise, • Appreciate / Reward. • Extend help.

  25. Sarvetrah Sukhinahsantuh ! • Sarvejena Sukino Bhavanthu

More Related