12 month service planner development program spdp n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
12-Month Service Planner Development Program ( SPDP ) PowerPoint Presentation
Download Presentation
12-Month Service Planner Development Program ( SPDP )

Loading in 2 Seconds...

play fullscreen
1 / 36

12-Month Service Planner Development Program ( SPDP ) - PowerPoint PPT Presentation


  • 731 Views
  • Uploaded on

12-Month Service Planner Development Program ( SPDP ). Southern California Edison Service Planner Training . Ray Torres Steve Kerman Roger Auchard Dave Diller Dave Freeman. Jim Becker Steve Nall Tom Smith Tricia Sells Angie Camarena Lorie Madison. Introduction of Training Staff.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

12-Month Service Planner Development Program ( SPDP )


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
12 month service planner development program spdp

12-Month Service Planner Development Program (SPDP)

Southern California Edison

Service Planner Training

introduction of training staff
Ray Torres

Steve Kerman

Roger Auchard

Dave Diller

Dave Freeman

Jim Becker

Steve Nall

Tom Smith

Tricia Sells

Angie Camarena

Lorie Madison

Introduction of Training Staff
overview of the spdp
Overview of The SPDP

12-Month, four-step curriculum with phases & OJT

Various Training Methods, ranging from classroom courses, scenarios, & ride-alongs

Comprehensive Testing Program, with validated tests at the end of each step

spdp steps planner 1
SPDP Steps – Planner 1

Step 4:

Field Experience (OJT)

Step 3: Commercial & Rule 15 Work Orders

3 Months

Step 2: Residential Rule 16 Work Orders

3 Months

3 Months

Step 1:

Meter Request

3 Months

topics for training
New Employee Orientation

System Training (Lotus Notes, DM, AUD, Timekeeping, etc.)

Material Recognition

Meter Process

SCE Manuals:

Distribution Design Standards (DDS)

Electrical Service Requirements (ESR)

State Laws

Project Managing

Topics for Training
immediate assignments
Immediate Assignments
  • Signed Assessment and Examination Security – TDBU Code of Ethics and Integrity
  • Signed Letter of Acknowledgment – TDBU Code of Ethics and Integrity
  • Signed Standards of Performance and Conduct Appendix A – Letter of Acknowledgment
trainee roles responsibilities
Trainee Roles & Responsibilities
  • Complete ALL Assignments:
    • Self-studies
    • Tasks
    • Written assignments
  • Provide feedback to TDBU Training Staff
  • Adhere to contractual agreement of the SPDP
  • Learn, Understand and Apply training information
review ethics integrity policy
Review Ethics/Integrity Policy
  • Key Points
    • Each Student received policy
    • Purpose of the policy
    • Read & sign the policy
    • Participate and contribute positively to the learning environment
    • Speak up
ethics integrity policy
Ethics / Integrity Policy
  • As an employee of SCE, you represent the company to the community in all that you do.
  • That reflects on all of us and on you as an individual.
standards of performance and conduct packet
Standards of Performance and Conduct Packet
  • Each student received a packet
  • Requires both Supervisor and Employee signature
  • It is the responsibility of each employee to read and understand the policies set forth
spdp training standards
SPDP Training Standards
  • While in training, you are expected to commit to participate and learn to your fullest ability.
  • Training starts in the classroom, and ends with on-the-job modules.
expectations of spdp trainees
Expectations of SPDP Trainees
  • Attend training and be on time
  • Complete all assignments
  • Complete all OJT assignments
  • Pass assessments, quizzes, and step tests
  • Participate in class
  • Keep your Supervisor updated on your progress
  • Do your best and have fun
  • Commit to SCE Values
    • You represent SCE in the community, hotel, restaurants, etc.
personal development plan pdp
Performance Goals

Attendance / Punctuality

Participation / Teamwork

Step Assessments

Self-Study

Field Evaluations

Competencies

Accountability for Outcomes

Building Relationships

Working Efficiently

Personal Development Plan - PDP
attendance
Attendance
  • Must meet PWRD/Design Standards for Attendance
    • Exemplary (E): <16 hours of accountable approved or unapproved time off
    • Commendable (C): <40 hours of accountable approved or unapproved time off
    • Needs Improvement (NI): >40 hours of accountable approved or unapproved time off
  • Disciplinary Guidelines
    • Failure to meet attendance standards could result in disciplinary action, including a verbal warning, letter to file, removal from the training program, and/or termination.
punctuality
Punctuality
  • Must meet PWRD/Design Standards for Punctuality
  • Call-in procedures formally defined
  • Disciplinary guidelines for tardiness
    • Exemplary (E):< 2 occasions of late arrival or tardiness returning from a break
    • Commendable (C): 3 - 6 occasions of late arrival or tardiness returning from a break
    • Needs Improvement (NI): > 6 occasions of late arrival or tardiness returning from a break
participation teamwork
Participation / Teamwork
  • Scale of 1-7
    • Exemplary (E): Average score 6-7
    • Commendable (C): Average score 3-5
    • Needs Improvement (NI):Average >2
cooperation attentiveness
Cooperation / Attentiveness
  • Must cooperate and remain attentive in class.
  • Follow procedures/instructions, be alert, and treat instructors and co-workers with respect.
  • Unsatisfactory behavior would include:
    • E-mailing or using “Instant Messenger” programs during class
    • Doodling or falling asleep in class
    • Answering phone calls during class
    • Open disregard for instructions
    • Acting in an unprofessional or offensive manner
self study requirements
Self-StudyRequirements
  • Must complete self-study courses
    • Step 1 and Step 2 Self Studies
    • Basic Electricity Section of Service Planner Correspondence Course
    • Transformer and Metering Manual
  • PDP
    • Exemplary (E): Minimum average score 90%
    • Commendable (C): Average score 80-89%
    • Needs Improvement (NI): Average score <80%
self study assignments for trainees
Self-Study Assignments for Trainees

**Ample time will be provided during working hours to complete the self studies**

step assessments
Step Assessments
  • Must pass all step assessments(one retest each)
  • Standardized testing materials/aides
  • Controlled time limits, break periods, and systems access
slide22
Written

Performance

Pass or Fail

Retest

Vacations

Step Assessments

slide23
Testing Environment

Testing Security

Lunch

Step Assessments

slide24

Written Assessments

  • Basic Electricity
  • Organization/ Position Responsibilities
  • Construction Standards, Methods, Materials
  • Maps & Drawing
  • Computer Systems
  • Regulations and Standards
  • Procedures: Preparations & Scheduling
  • Forms, Contracts Worksheets & Letters
slide25
Step 1 – Meter Service Request

Step 2 – Residential Rule 16 Work Orders

Step 3 – Commercial Work & Rule 15 Work Orders

Performance Assessments

slide26
Written Assessments

80% will be minimum passing grade

Performance Assessments

70% will be minimum passing grade

Pass or Fail

slide27
One retest per assessment type

Retest failure results in:

Internal – 90 days to find new job

External - Termination

Retest

slide28
No vacations are granted during testing periods

Testing period = 4 week time frame from first test date

Vacation

slide29

RE-TEST

WRITTEN

RE-TESTPERFORMANCE

slide30
OJT
  • After 9-month classroom training, you’ll report to work location to complete OJT.
  • Field Supervisor completes Planner 1 field evaluation checklist on assigned trainees.
  • 3-month formal OJT period.
  • Must successfully complete all check-offs in order to graduate from the training program and receive final step increase.
  • Any check-off deficiencies addressed through PDP and performance feedback.
feedback meetings
Feedback Meetings
  • Scheduled mid-step and end-of-step
  • Facilitates transition between training and the job.
  • Review performance and formally communicate expectations for improvement.
  • Those who maintain a satisfactory level of performance across all dimensions will be eligible for an end-of-step increase. Step 3 increase will be granted upon completion of formal OJT period.
  • Those who are consistent in not meeting expectations could face disciplinary action, including having the step increase withheld.
trainer instructor role
Trainer / Instructor Role
  • Provides instruction
  • Maintains control of the classroom
  • Monitors daily performance and communicates with Supervisor
  • Provides final “report card” for trainees when they are released to the field for OJT
  • Remain available for student and Supervisor support during OJT.
supervisor role
Supervisor Role
  • Participate in meetings with SPDP participants in class at mid-step and end-of-step.
  • Respond to training’s request for action/support between meetings.
  • Monitor and document OJT performance.
  • Make the final decision regarding graduation from training.
graduating spdp requirements
Graduating SPDP Requirements
  • Pass the Written and Performance tests for each Step
  • Complete all assignments on time
  • Participate in class
  • Maintain a satisfactory PDP rating
  • Pass OJT
  • 18 month residency begins at graduation
performance model
Performance Model

Attendance & Punctuality

Knowledge Tests and Performance Exercises

Field Evaluation

Participation & Cooperation

Self-Study and Quizzes

Training

Performance

Evaluation