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The Top 10 reasons the Salesforce user should switch to SugarCRM

The Top 10 reasons the Salesforce user should switch to SugarCRM. Agenda. SugarCRM’s Competition Salesforce.com Comparing the Software Software Architecture Software Integration 3 rd Party Applications Software Features Comparing the Costs Software Costs Typical Implementation Costs

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The Top 10 reasons the Salesforce user should switch to SugarCRM

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  1. The Top 10 reasons the Salesforce user should switch to SugarCRM

  2. Agenda • SugarCRM’s Competition • Salesforce.com • Comparing the Software • Software Architecture • Software Integration • 3rd Party Applications • Software Features • Comparing the Costs • Software Costs • Typical Implementation Costs • Ongoing Costs • Comparing Services • Support Offerings • Deployment Offerings • About Levementum

  3. Pre-amble… BHAS: “If you are assessing Salesforce, or any other closed source CRM for your CRM needs, you would be remiss (ok…foolish) not to examine the SugarCRMvalue proposition”

  4. Bias in this presentation? • Objectivity? • Researchers are competitors to salesforce.com • Respectfulness • Yes • Our experience? • Multiple Salesforce.com to SugarCRM conversions

  5. The basis…and disclaimer • The data being presented here is from research performed over 2010-2008 • This presentation is focused on differences….not subjective opinions about Salesforce.com • “People vote with the their feet”….and Salesforce.com is a very successful and solid solution. Period. • …that said, SugarCRM offers some real advantages.

  6. So with that… The Top 10 reasons to switch from Salesforce.com to SugarCRM

  7. #10: Deployment flexibility • Salesforce.com offers you a SAAS solution, hosted in its NA, EMEA or AP data centers. • SugarCRMoffers you a SAASsolution and an On-Premisesolution (both are provided with your subscription) or a host of certified partner SAAS solutions worldwide • Differentiator? • Deployment Choice!

  8. #9 Core code customizations • Salesforce offers you an architecture to extend product features and integrate. • SugarCRMoffers you an architecture to modify the core – modify the API – re-architect product features….in an upgrade safe-way. Additionally – all SugarCRM code is provided to you….its open source (even the commercial version!) • Differentiator: Choice, Control, Power with a Framework

  9. Comparison: Software Architecture • Application Architecture • Database Architecture • Deployment Architecture SugarCRM provides customers with: • An enterprise class MVC architecture. • Software built on benchmarked proven Open application development code and objects. • Multiple options for database and platform deployment • Flexible deployment in ANY industry standard cloud platform • A true “Open Cloud” choice…as opposed to a private black box cloud and platform.

  10. #8 REST Integration Framework • Salesforce.com’s web service API does not support REST (as of 8/10)… • SugarCRM supports REST! • Differentiator: Leaner (faster) integrations…ask your development team. It matters!

  11. Comparison: Software Integration • Web Services Architecture • Database Access Architecture • Deployment Architecture SugarCRM provides complete flexibility on integration and data delivery: • Use a SOAP or RESTful approach for your integrations and applications. • Access your data via web services, or access via ODBC, JDBC, or a direct database connection • Utilize any Business Intelligence platform seamlessly. • Note, for example, Crystal reports for Salesforce.com can only be used “within” Salesforce.

  12. #7 3rd Party Extensions • Salesforce.com claims approximately 1000 extensions and services on the AppExchange • SugarCRMoffers 6000 extensions…plus the source code for these. • Differentiator: Additional features, and even better – citable code fragments and examples of how to customize the solution creatively

  13. Comparison: 3rd Party Applications (2009) • Sugar CRM • Salesforce.com SugarCRM provides customers with: • An unparalleled volume of addons • A commitment to open source • The ability to customize all add-ins • More than 75 language packs

  14. #6 Free Entry Level Offering • Salesforce.com’s does not offer a free entry level offering • SugarCRM’sentry level offering mirrors the Salesforce.com Group edition (their 2nd level offering) • Differentiator: Features and value…the ability to try, try, try, try, and maybe buy…or not.

  15. Comparison: Software Features – Entry Level Offering • SugarCRM • Salesforce • Microsoft SugarCRM provides customers with: • An enterprise class MVC architecture. • Software built on benchmarked proven Open application development code and objects. • Multiple options for database and platform deployment • Flexible deployment in ANY industry standard cloud platform • A true “Open Cloud” choice…as opposed to a private black box cloud and platform.

  16. #5 Powerful Entry Commercial Offering • Salesforce.com offers an entry level offering that lacks key Sales features • SugarCRM’sprofessional offering is equivalent to the Enterprise offering of Salesforce.com

  17. Comparison: Software Features – Professional Level Offering

  18. Comparison: Software Features – Enterprise Level Offering

  19. #4 Money • Salesforce.com’s enterprise ready solution is offered at $125/mo • SugarCRM’senterprise ready offering at offered at $30/mo • Differentiator: Cost!!!!

  20. Comparison: The Costs

  21. #3 Data…and Control of it • Salesforce.com has historically made it difficult to pull complete data sets (relationships, objects, constraints) • SugarCRM offers you native and complete access to the entire db • Differentiator: Control

  22. Comparison: Data Jail • SugarCRM: • With SugarCRM, you are the owner of your own data. You get a full backup of all your data with all the object relationships intact up to four times a month at no additional cost. There are two key aspects to CRM data: customer data and the relationships between accounts, contacts, opportunities and all the other data • Salesforce (2009): • Raw object text backups • No relationships between objects • One monthly flat file data dump without any data relationships. How is a customer supposed to load that into a database? You can’t.

  23. #2 The USA PATRIOT ACT • Organizations that run on the NA systems or Salesforce.com are subject to the PATRIOT act – and the EMEA and AP instances have ambiguous rules therein. • SugarCRM offers you control of your on-premise environment • Differentiator: Control

  24. #1a Open Source • Salesforce.com…closed • SugarCRM…open • Differentiator: Total control of your own destiny

  25. #1b Basic Customizations • Salesforce.com offers a robust framework for basic change…but with limitations on max applications, objects, fields, etc. • SugarCRM has a limitless module builder and studio • Differentiator: Control!

  26. More reasons…

  27. Custom Modules and Fields • SugarCRM • Easy to use “Field Studio”. Does not require developer skills. • No limits on custom fields • No limits on custom modules • Salesforce.com • Easy to use module builder + “Eclipse –force.com”. Does not require developer skills. • Constraints on additions

  28. Workflow and Reports limitations

  29. Integration Limitations I • Callouts or Logic Hooks • SugarCRM • CE No Limits • Professional No Limits • Enterprise No Limits • Salesforce.com • CM Not allowed • Group Not allowed • Professional Limited • Enterprise Limited • Unlimited Limited

  30. Integration Limitations II • Web Services API • SugarCRM • CE No Limits • Professional No Limits • Enterprise No Limits • Salesforce.com • CM Not allowed • Group Not allowed • Professional Limited • Enterprise Limited • Unlimited Limited

  31. Implementations! • What is the key technical skill required for your implementation No Leverage Leverage in other Projects Leverage in other Projects

  32. Deployment Options • Salesforce.com • Force.com hosting environment (not a cloud) • Multi-tenant shared database environment • No migrations allowed outside of the host • SugarCRM • Hosted, On-Premise, Private Cloud or Hosted Cloud • Supports AmazonEC2, Rackspace, and all major cloud offerings • Images are ready to go • Migration from Hosted to Cloud, On-Premise to Hosted, etc…allowed!

  33. Summary SugarCRM offers a superior cost, feature, integration and flexibility offering. In our horribly biased opinion….but investigate for yourself!

  34. About Levementum • Founded 2005 • Added SugarCRM service line 2005 (v3.5.1) • Added Compiere ERP service line 2008 • Added Pentaho BI service line 2009 • Added Magento e*Commerce service line 2009 • Added Mindtouch Collaboration service line 2009 • Mission: • Drive “world class” Revenue & Margin results using Open Source Technology and Process focused Methodology • Company Information • 31 Employees • Offices: • Phoenix, AZ (Headquarters) • New York City, NY • Atlanta, GA

  35. About Levementum • Service Lines • SugarCRM (Open Source CRM) • Officially a “Gold Partner” of SugarCRM since 2006 • Services: • Consulting, Development, Integration and Intelligence • Training • Cloud Hosting • CompiereERP (Open Source ERP) • Services • Consulting • Training • Development, Integration and Intelligence • Magento • Mindtouch

  36. Levementum Global • USA • Phoenix, AZ • Atlanta, GA • Portland, OR • Green Bay, WI • Australia • Sydney, NSW • Canada • Toronto, ON

  37. A Sampling of our Accounts

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