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Trigyn’s Enterprise Content Management & Managed Services. July, 2012. Presentation Contents. Trigyn’s ECM Capabilities Documentum Solution Case Studies Treaty Management & Publishing (TSIPS) Document Management & Collaboration (uniDocs) Correspondence Management (Smart Office)

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Trigyn’s Enterprise Content Management & Managed Services


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    1. Trigyn’s Enterprise Content Management & Managed Services • July, 2012

    2. Presentation Contents • Trigyn’s ECM Capabilities • Documentum Solution Case Studies • Treaty Management & Publishing (TSIPS) • Document Management & Collaboration (uniDocs) • Correspondence Management (Smart Office) • Additional ECM Case Studies (SharePoint, BPM, Digitization) • Managed Services Case Studies • Trigyn Differentiator This presentation is shared with the understanding that the contents will not be divulged to any third party nor published, without the prior written consent of Trigyn. 2 Trigyn Confidential

    3. Trigyn at a glance Mission Statement : ”To ensure Customer Satisfaction by adding value and be recognized for the superior overall experience offered to our customers” • 25 Years Proven track record in providing innovative IT Solutions & Services • 1000+ Employees committed to achieving vision and value creation • Compliance to Quality standards - CMMI L3 & ISO 9001-2008 • Services delivered in over 16 countries (includes UN Missions & Field Offices) • Esteemed clientele of Fortune 500 Companies, Public Sector (US State Governments) and World Governmental Organizations (UN and its agencies) • Strong workforce of IT Professionals with expertise in Technologies, Domains, Quality Processes and Project Management. 3 Trigyn Confidential

    4. Certification, Accreditation & Partnership 4

    5. Trigyn – Microsoft Partnership Highlights • Gold Competency Partner since 2007 • Featured in Microsoft Partner Guide – Public Sector 2012 • Competencies • Gold Digital Marketing (SharePoint 2010), • Portals & Collaboration, • Content Management, Search, • Software Development, Web Development, • Business Intelligence • Microsoft Certifications • Total Count - 40 (MCAD, MCSD, MCTS, MCPD, MCSA, MCSE, MCITP) • SharePoint 2010 – 15 (MCPS,MCNPS,MCTS,SA) • Customer Satisfaction (CSAT) Official Results – Overall Very Satisfied • Microsoft Partner Benefits • Technical Advisory, MCS, • Practice & Solution Accelerators • Licensing Benefits • Online Trainings 5 Trigyn Confidential

    6. Trigyn – EMC2 Partnership Highlights • Information Intelligence Group Partner • Largest Documentum Implementation for United Nations Treaty System • Core Competencies • Architecture (Technical, Solution and Information) • Configuration and Setup of Documentum Environment, • Customization of Webtop, Publication of Content • Solutions using xCP (Forms Builder, Process Builder, Taskspace), • Content Transformation Services, Content Migration and Upgrade • Documentum Certified Professionals • Practice and Solution Accelerators • EMC Partner Benefits • Support Forum • Technical Advisory • Trainings • Evaluation of new products/components 6 Trigyn Confidential

    7. Trigyn’s EMC2 Competency Matrix 7 Trigyn Confidential

    8. Enterprise Content Management Capabilities • Consulting Services • Enterprise Portfolio • Assessment • ECM Strategy & Roadmap • Solution Architecture • Information Architecture • ECM – Quick Wins • Document Management & • Best Practices • Information Security • Training • Solution Offering • Portals & Collaboration (Intranet, Extranet, Public Website) • Knowledge Management • Document & Records Management • Web Content Management • Business Process Management & Workflow applications • Migration, Integration with SAP ERP, Lotus Notes • Custom Development & Central Administration • Solution Approach • Project Planning, Execution Methodology • Practice Accelerators & Architecture Assessment • Business Analysis • Logical Architecture • Development, Staging Environment Setup • Prototyping, POCs • Iterative Development, • Testing & Quality Assurance • Quality Assurance • Processes & Guidelines • Functional Testing • Unit, System & Integration Testing • Website Optimization & Performance testing • Staff Augmentation • Onsite resources • Dedicated off-shore development teams • Contract to Hire • Specialized Consulting 8 Trigyn Confidential

    9. Trigyn ECM Capabilities Highlights • Established Center of Excellence • ECM Consulting - Architecture assessment and implementation roadmap • 4Sr. Documentum Specialists with over 8 years of experience in various EMC products. • Over 50 resources on various ECM implementation projects • Over 8 projects on EMC2 Documentum, with largest Documentum implementation for United Nations (Office of Legal Affairs) • Over 12 projects on Microsoft SharePoint (2007, 2010) • Competence in Architecture (Information, Solution and Technical) • Integrated Project Management and Business Analysis • Training on SharePoint and EMC2 Documentum • Focused Line of Business 9 Trigyn Confidential

    10. TSIPS (Treaty Section Information & Publishing) Client Concerns & Business Challenges • Lack of support for legacy system, • Need for architecture and guidance for migration & enhancements • Lack of in-house expertise on EMC2 Documentum • Offshore development Solution Approach • Architecture assessment and implementation roadmap • Dedicated team at offshore, Business analysis at onsite • Quick wins with migration using custom module • Prototypes on integration & workflow scenarios • Upgrade path for Documentum (4.1 to 5.3, 5.3 to 6.6) • Setup up development & staging environments • UAT, Lessons Learnt for each milestone phases 10 Trigyn Confidential

    11. TSIPS (Treaty Section Information & Publishing) Execution Methodology • Onsite-offshore development, maintenance & support • Architecture and planning • Agile Iterations for development and testing • Integrated Project Management with Digite– Scheduling, Issue Tracking & Resolution, Change Management, Configuration Management, Deployment & Release schedules • Maintenance and Production support Highlights • Centralized repository for legal instruments ( 1 million plus, in 6 languages) • Improved productivity and efficiency for Publishing lifecycle • Increased cost benefits without compromise on skills and quality • Effective web content management and search platform for Treaties & Actions • Template-based generation of key artifacts (e.g. UNTS Reports, Registration letter, MEMO etc.) • Publication using Adobe, Aspose third party products 11 Trigyn Confidential

    12. uniDocs - Document Management & Collaboration Business Need • A reusable framework on Documentum • Enforce standards and policies defined by ECM governance body • Centralized repository for shared drives and unstructured data Trigyn’s Solution • Business analysis and stakeholder buy-in • Architect, design and develop the solution framework • Reusable framework Technology Documentum 6.5 SP3, Webtop 6.6, DA 6.5 SP2, BOCS 6.5 SP3, Collaboration Services, Import manager 6.5, Indexing Server, Composer 6.6, Captiva InputAccel 6.0 SP1. 12 Trigyn Confidential

    13. SmartOffice - Correspondence Management Business Need • A management information system to automate the correspondence between various departments in the Office of Secretary General • Institutional knowledge base for all future correspondences • Intuitive User Interface Trigyn’s Solution • Onsite-offshore execution model • Design and develop the solution proposing best-fit Documentum xCP products • Agile methodology • Reusable framework Technology Documentum 6.5 SP3, TaskSpace 6.6, Forms Builder 6.6, DA 6.5 SP2, Index Server, Composer 6.6, Process Builder 6.5 SP3, Process Integrator 6.5 SP3, BAM 6.5, Captiva InputAccel 6.0 SP1. 13 Trigyn Confidential

    14. Case Studies – SharePoint 2010 14 Trigyn Confidential

    15. SharePoint 2010 – Agile Point Integration • Intuitive, User Friendly • Effective Tracking & Collaboration • Notification and Reports 15

    16. Digitization & Records Management Solution for UNMIN (Digitization of Electoral Forms) • Automatic scanning and digitization of paper documents using InputAccel. • Quality control by separating the user tasks for scanning and checking documents. • Automatic indexing by dynamically capturing document metadata. • Search of metadata and content of scanned documents, enabling improved data mining and information management, and capability to locate and retrieve documents. • Compliance with enterprise standards of Information Management from implementing the Peacekeeping File Classification Schema (PK FCS). 16 Trigyn Confidential

    17. Digitization & Records Management DAS (Digital Archiving Solution) was designed to export the updated metadata from scanned documents to the document repository in SharePoint. The system is integrated with MC Captiva Input Accel 6.0 to support scanning and routing of the documents to the appropriate folder in the SharePoint repository. • Provides automatic creation of ARMS-compliant metadata naming conventions in the system when the documents are digitized. • Provides better navigation of the content stored in the system. • Better user access and role management. • Automatic Email sent to the user based upon the expiry date of the document in the system. Digitization Vendors: 17 Trigyn Confidential

    18. Managed Services • Managed Services: Onsite support services that can range from 8hrs shift to 24x7, depending on the customer requirements • Service Desk / Incident Support: Call logging / raising incident tickets. • Desktop, Laptops, Peripheral Support: End User Support • Server Management: L1, L2 support as per customer needs, SLAs. • Network Management: L1, L2 support as per customer needs, SLAs. • Vendor Management: Warranty / AMC maintenance of all the IT equipment on behalf of customer. • Asset Management: Management of change of /in IT Assets. • Software / Application Management: Troubleshooting / fixing the issues related to Software and Applications. • Tools: HP-OpenView, IBM Tivoli, CA NMS, Nagios, SolarWinds

    19. Case Study - Managed Services • 7 year multi-million dollar contract for a World Governmental Organization • Sole provider of skilled IT and ICT consultants • Services across multiple locations, including the Mission Offices, Headquarters in North America, Brindisi (Italy), Entebbe (Africa) and Valencia (Spain). • Dedicated team at Mumbai development center. Job Descriptions • Communications - 50% • 11. Broadcasting Transmission Technician • 12. Ericsson PABX Telephone Technician • 13. Broadcasting Studio Technician • 14. Satellite Communication Technician • 15. VHF/UHF and HF Communications Technician • 16. Rigging Technician • General - 3% • 17. Billing assistant • 18. Team leader (Administration) • 19. Secretarial Assistants • 20. Green Energy Consultants Information Technology - 47% 1. Information Technology Technician 2. Lotus Notes Administrator Technician 3. Lotus Notes Developer Technician 4. Local Area Network (LAN) Technician 5. Wide Area Network (WAN) Technician 6. Application Administrator 7. Web designer 8. Web developer 9. Linux/UNIX Systems Administrator 10. Cabling Technician • Trigyn Value Add • Smooth Transition • Resource Scalability from 150 to 450+ • Reliability & Adherence to SLAs • Responsiveness

    20. Managed Services – Global Deployment • Network certifications:CCNA/ CCNP/ CCIE • System Certifications : RHCE, SCSA, SCNA, MCSE, MCSD • Database certifications :OCP, OCA, MCDBA • Security certifications: CISSP, CISA • Process certifications: ITIL, Six Sigma • Architecting skills: J2EE, MICROSOFT, TOGAF • Specialized Consulting: • Disaster Management & Recovery, • e-Governance, • Information Security YEARS OF WORK EXPERIENCE Team Strength : 450+

    21. Case Study - Remote Infrastructure Support Messaging Infrastructure Support to World Governmental Organization remotely for 160 Country Offices, which covers – • Sun One Directory Server • Sun One Messaging Server 5.x (MS Outlook as client) • Sun One Calendar Server 6.0 (Client – browser interface, MS Outlook Connector) • Symantec Mail Security Gateway for SMTP Gateway • LYRIS Technical Support • Migration from Sun One to Microsoft Exchange in over 80 Offices • Microsoft Exchange Server 2007 Technical Support (Option 3) Approximately 15,000 users (20,000 mailboxes), of which approximately 12,000 email users are from the country offices. User base – Approx. 10K are staff and the rest are external (e.g., government officials, contractors, former staff).  • 24 x 7 Support is provided by any of the 3 channels as -  • Mail, Skype Chat, VoIP Phone • Trigyn Value Add • Responsiveness • Optimum Resource Utilization • Deliver MORE for Less • Without Significant • Increase in cost

    22. Trigyn Differentiator • Clients can benefit from Trigyn’s key strengths governed around - • Domain knowledge • Best practices and solution accelerators • Partnership approach • Resource depth • Successful delivery of all ECM Engagements with proven track record • Passion to excel and innovate 22 Trigyn Confidential

    23. Best Practices – Integrated Project Management • Trigyn has implemented an integrated project management tool called Digite. This is also been shared with few customers focal points to ensure transparency and better coordination. • This is used by projects across Trigyn for effectively executing, monitoring and controlling the project by synchronizing schedule. • Process templates adhering to ISO 9001 and CMMi processes • Dashboards with snapshot on schedule, effort, project metrics for oversight by Senior Management, Software Engineering Process Group (SEPG) and Software Quality Assurance Group (SQAG) • Centralized repository for all project related artifacts, documentation including risk plan, configuration management, test plan and audits • Timesheets, Defect Management, Issue Tracking & Change Management for work packages 23 Trigyn Confidential

    24. Client Feedback … Coming together is a Beginning, staying together is Progress, and working together is Success. ~ Henry Ford 24 Trigyn Confidential

    25. Coming together is a Beginning, Staying together is Progress, and Working together is Success. ~ Henry Ford Thank You 25 Trigyn Confidential