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Break-Fix. A fun game for all ages. Characters welcome. No experience needed. Alan Federman, August, 2006. This Summer I worked at Yahoo!. Mission College Campus MC-II. I kept my desk neat. Clusters, from 200 unknowns to 10, in 4 weeks. But seriously, Break-Fix. Break-Fix. Clusters.

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Break fix

Break-Fix

A fun game for all ages.

Characters welcome.

No experience needed.

Alan Federman, August, 2006






Break fix1
Break-Fix

Clusters

In 4 weeks UNKNOWNS went from 200 to 10, > 90% reduction.


Break fix2
Break-Fix

Marshallers

Because these hosts try to fix themselves, about 20-30 are always in jump-

burn in, so it is impossible to go under 20.


Break fixt aged unknowns
Break-Fixtaged UNKNOWNS

es535 | es535008 | -- NONE -- | | UNKNOWN | 10 days

es535 | es535023 | 1-23472240 | | new | 63 days

es535 | es535073 | -- NONE -- | | UNKNOWN | 10 days

es535 | es535079 | 1-23472301 | | new | 63 days

es535 | es535097 | 1-23472200 | | open | 63 days

es535 | es535102 | -- NONE -- | | UNKNOWN | 4 days

es535 | es535106 | -- NONE -- | | UNKNOWN | 10 days

es535 | es535171 | 1-23897883 | | open | 62 days

Since Jim added an age variable to UNKNOWNs, it is possible to prioritize unassigned tickets. Often a large number of ‘old’ tickets means a opsdb or other higher level problem like mis-programmed console-controller.


Break fix aged unknowns
Break-Fixaged UNKNOWNS

Marshallers Clusters



Break fix3
Break-Fix

Whac-A-Node – suitable for all Linux skill levels

.