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Mastering Customer Service Excellence: Principles and Practice

Learn how to provide top-notch client service with a focus on attention, respect, efficiency, and effectiveness. Identify and demonstrate CARE principles to enhance receptivity and professionalism. Access images for inspiration.

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Mastering Customer Service Excellence: Principles and Practice

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  1. Courtesy Attention Receptivity/ respect Efficiency/ effectiveness • COS2210 • 1. identify and describe appropriate client service • 2. identifyand demonstrate • CARE principles Image at: www.cfhairgallery.com/Salon%20photos.htm • COS3280 • 1.11 service • 1.1.2 attention • 1.1.3 friendliness • 1.1.4 cleanliness • 1.1.5 professionalism image at: www.patricevinci.com/

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