Dealing With Uncertainty. How to manage stress, change and anger. Personnel Department Medical Services Division: Psychology Section 213/473-6958. Stressors in Times of Uncertainty. Uncertainty about the budget
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How to manage stress, change and anger
Medical Services Division: Psychology Section
Downsizing or layoff stress differs from other types of workplace stress..
You can’t change your work performance to stop it
Beyond immediate control of Management
Affects wider percentage of the workforce
Can be long-lasting and may reoccur
Invades the home/everyone asks about it
than hearing bad news
We look for answers—
Wherever we can find them
We may precipitate an “ending” to stop the uncertainty
Or refuse to think about it at all
Increased stress impacts
physical health, behavior
Change =Loss = Grief
Loss (for some) of…
Anger is an emotion that often propels us to move toward the source
Angry people want two things…
FIRST acknowledge the feelings and upset of the other person.
THEN move to solving the problem
Always listen before providing any kind of answer.
Take it seriously, but don’t take it personally
What seems like a call to fight
is often a plea for assistance.
Emotions can be contagious
Get the person to articulate what problem resolution would look like in this specific case.
Even though a choice, person may not
really be ready
May have lived to work instead of
worked to live.
Loss of predictability
Loss of role as worker and provider
Loss of structure of daily life
Loss of the work family
Difficulty knowing what to say to those who are being laid off when retirees had a choice
People “disappear”—here one day, gone the next
As people retire, they often take with them the history of the Dept. and the accumulated knowledge/culture.
Others are often left to perform their tasks without necessary training or mentoring.
Many of the experienced staff who retire were the mentors--the ones others went to for advice or guidance.
We cannot always control what comes our way.
We can only control how we respond to it.
One moment of patience may ward off a great disaster.
One moment of impatience may ruin a whole life.
Cutting back in spending enables people to rediscover the value in other things
Identify what you can and cannot control
Don’t be surprised if you feel unmotivated and unhappy
Manage your emotions
Don’t let anger, resentment, anxiety reduce productivity or justify poor service
Keep to your routines
Be considerate of each other
new ideas and fresh starts
We are in this together
When one door closes, another opens.
But we often look so regretfully upon the closed door that we don’t see the one that has opened for us.
Alexander Graham Bell
Keep your sense of humor
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.Martin Luther King Jr.
You can’t stop the waves, but you can learn to surf.Swami Satchidananda
A successful man is one who can lay a firm foundation with the bricks others throw at him.David Brinkley