3 rd European CAF Users Event CAF Inspiring Change Evaluation report

1. 3rd European CAF Users EventCAF Inspiring ChangeEvaluation report 2nd IPSG meeting Brdo,Slovenia 12-13 May 2008

2. 3rd European CAF Users Event • Evaluation Report • Objectives • Giving input on strengths and weaknesses of 3rd CAF Event • event overview (facts, programme…) • quantitative and qualitative evaluation Sharing the experience with future events organizers • learning lessons for continuous improvement

3. 3rd European CAF Users Event When… 11-12 October 2007 Where… Lisbon, Calouste Gulbenkian Foundation Organised by… DGAEP under the Portuguese Presidency, with the support of European Institute of Public Administration (EIPA)

4. 3rd European CAF Users Event With who… 278 participants, from 25 countries Europeans Institutions, EIPA and EFQM

5. 3rd European CAF Users Event With who… Participants by country

6. 3rd European CAF Users Event With who…

7. 3rd European CAF Users Event With who… Registered participants (and guests) 289 Effective participants 278 Attendance analysis

8. 3rd European CAF Users Event With who… FEE participants – 181 (Participants Fee = 100€) No FEE participants - 97 (DGAEP, IPSG, CAF NC, EUPAN, speakers and case presenters)

9. 3rd European CAF Users Event With who… Fee / No Fee participants by country

10. 3rd European CAF Users Event How was it… Event Programme The programme was organised under 3 different perspectives of the main theme CAF inspiring Change • People • Innovate and change processes • The commitment of leaders

11. 3rd European CAF Users Event How was it… Event Programme (cont.) 6Plenary Sessions • Welcome and opening; The CAF as an instrument for a bottom-up European quality approach in the public sector • People: the heart of the organisation • Processes: the heart of the matter? • Towards the vision – Committed leadership • National and regional strategies to disseminate the CAF & recent breakthroughs of the CAF in Europe • Presentation of the CAF movie

12. 3rd European CAF Users Event How was it… Event Programme (cont.) 15Parallel Sessions • 9 sessions with 18 National Cases (AT, BE, BG, CY, CZ, DE, EE, ES, DK, FR, GR, HU, IT, NO, PL, PT, RO, SL) • 3general parallel sessions (2 rounds) CAF clinic CAF eTool and user’s database Communication strategy for the CAF

13. 3rd European CAF Users Event How was it… General attendance in parallel sessions The most attended sessions: • Communication Strategy for CAF • National cases from Denmark and France • National cases from Hungary and Portugal

14. 3rd European CAF Users Event What was told about… Evaluation form (carried out online 1 week after the event) 93replies (last Event: 76 replies) …from 23 different countries …from 4 types of representations

15. 3rd European CAF Users Event What was told about… Evaluation form - questions about: • Content of the presentations – plenary sessions, parallel sessions and general sessions on CAF • CAF movie – its purpose • The new insights for the participant’s organisation • The organisation of the event • General suggestions/remarks

16. 3rd European CAF Users Event What was told about… Replies by representative organisations

17. 3rd European CAF Users Event What was told about… Replies by country (nº)

18. 3rd European CAF Users Event What was told about… Replies by country (%)

19. 3rd European CAF Users Event What was told about… Content of presentations Plenary sessions People Processes Leadership

20. 3rd European CAF Users Event What was told about… Content of presentations Plenary sessions (cont)

21. 3rd European CAF Users Event What was told about… Content of presentations National cases

22. 3rd European CAF Users Event What was told about… Content of presentations General sessions on CAF

23. 3rd European CAF Users Event What was told about… Content of presentations Qualitative remarks Strengths • High levels of attendance and active participation • Innovative approach in the CAF Clinic presentation

24. 3rd European CAF Users Event What was told about… Content of presentations Qualitative remarks To improve… • More time for questions and discussion in national cases sessions • Less but better presentations – more practical and informative approaches, and less theoretical • The case presentations should focus more on the results of CAF implementation and less on the process

25. 3rd European CAF Users Event What was told about… CAF Movie Does the movie shows the European dimension of CAF and it’s an attractive tool to promote CAF trough goods practices?

26. 3rd European CAF Users Event What was told about… CAF Movie (cont.) Qualitative evaluation • Excellent example of cross-european collaboration on public administration • Should focus more on “how to use CAF” (technical info versus awareness on CAF) • Why not a shorter version? It's a bit too long

27. 3rd European CAF Users Event What was told about… New insights Have you gained news insights for your own organisation?

28. 3rd European CAF Users Event What was told about… New insights (cont.) YES…on the following issues: • Processes and Committed Leadership • Benchmarking and bench learning opportunities

29. 3rd European CAF Users Event What was told about…. Event organisation and logistic • Well appreciated, especially the location and the CD with presentations • Some remarks on the schedule (some sessions started late) and the payment system (little bit complicated) • Suggestion: give the presentations not only on CD support

30. 3rd European CAF Users Event What was told about… General suggestions/remarks • “CAF for beginners” and CAF for “second generation”… • Previously check the presentations for the event to assure high quality

31. 3rd European CAF Users Event What was told about… General suggestions/remarks • More time for discussion in parallel sessions • Case presentations - more focus on results of CAF implementation and less on the process

32. 3rd European CAF Users Event What was told about… General suggestions/remarks • More opportunities for informal networking and exchange of experiences • Case presenters – Improve the language skills…

33. 3rd European CAF Users Event At the end, what we can suggest about it… Programme • Plenary sessions – speakers must be carefully chosen; must bring new perspectives on the subjects (avoid “more of the same”) • Parallel sessions – very useful to share experiences, practices and knowledge. Timefor debate is very important in these sessions • CAF clinic – a success to repeat! Practical approaches are well appreciated

34. 3rd European CAF Users Event At the end, what we can suggest about it… Organisation • More responsibility for CAF NC on the matter of evaluating and choosing the national cases presentations in terms of: • quality of cases to present and presentations itself • english fluent speakers • An event location that allow the informal meeting of all participants during breaks

35. 3rd European CAF Users Event Find out about it… CD ROM with the presentations, distributed to all participants Divulgation on DGAEP and EIPA web pages www.dgaep.gov.pt www.eipa.eu