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Acceptance of iCat Robot in Eldercare: Exploring Social Abilities and Interactions

This research investigates the influence of perceived social abilities on the acceptance of interactive robots like iCat among elders in care settings. Conducted across two eldercare institutions, the study used quantitative methods including field experiments and questionnaires to assess conversational and functional acceptance. Results showed notable differences in conversational acceptance based on the robot's social capabilities. Findings contribute to understanding how robots can be effectively integrated into eldercare environments to improve interaction and engagement for elderly users.

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Acceptance of iCat Robot in Eldercare: Exploring Social Abilities and Interactions

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  1. Experimenting with iCat in an eldercare environment Marcel Heerink Instituut voor Information Engineering - Hogeschool van Amsterdam Universiteit van Amsterdam - Human Computer Systems & Intelligent Systems co-researchers: Vanessa Evers, Bob Wielinga , Ben Krose

  2. Background 2000 2025

  3. Robots & eldercare • Paro • Pearl • Aibo

  4. Research question • Is there a measurable influence of perceived social abilities on the acceptance of autonomous interactive systems by elders in an eldercare environment?

  5. Approach • Quantitative research • iCat • Wizard of Oz • +S and –S version • Questionnaire • Observations • Functional and conversational acceptance • Field experiment: 2 eldercare institutions (Archipel and Ankerplaats)

  6. Abilities • listening attentively (looking at the participant, nodding), • being nice and pleasant to interact with (smiling, being helpful), • remembering little personal details about people (using their names), • being expressive, • admitting mistakes.

  7. Conditions

  8. Possible functionalities • Agenda/reminder • Device interface • Monitor • Companion

  9. Questionnaire • UTAUT • PE = performance expectancy • EE = effort expectancy • SI = social influence • AT = attitude toward using technology • SE = self-efficacy • ANX = anxiety • ITU = intention to use • + SA = social abilities (-) • + feeling comfortable talking to a robot (conversational acceptance) • 5 point scale • Questions instead of statements

  10. Results 1

  11. Results 2 Did you feel uncomfortable talking to a robot?

  12. Results 3 Would you want to use the iCat immediately if you could?

  13. Observations

  14. Observations 2

  15. Movie • Start

  16. Conclusions & discussion • UTAUT constructs show no significant differences between more en less social condition • There are significant differences concerning “conversational acceptance”: participants felt more uncomfortable and used more conversational expressions with a more social robot • Other differences are related to gender (could be a generation related result) • Further research: • On screen agents • Different experimental conditions? • Work on ‘social abilities?’ • More elaborate observation model

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